Price checkMonthly
FreeFreeBasic$19/user/moStarter$39/user/mo
See all 5 plans

All SurveySparrow Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Free

  • 75 responses per quarter
  • 1 user
  • 3 active classic surveys
  • 1 active CX survey
  • 10 questions per survey
  • 1,000 contacts
  • 200 emails
  • Email surveys

Basic

  • 2,500 responses per year
  • 1 user
  • 100 active classic surveys
  • 1 active CX survey
  • 10,000 contacts
  • 7,500 emails
  • Send surveys via email
  • Display and skip logic
  • Collect partial responses
  • Slack, 5+ integrations
  • 24x5 email support

Starter

  • 15,000 responses per year
  • 1 user
  • 1,000 active classic surveys
  • 1 active CX survey
  • 20,000 contacts
  • 45,000 emails
  • Embed survey in email
  • Survey translation
  • Redirect post survey completion
  • HubSpot, 10+ integrations
  • 24x5 email support

Business

  • 36,000 responses per year
  • 3 users
  • 1,000 active classic surveys
  • 1 active CX survey
  • 200,000 contacts
  • 108,000 emails
  • 40 document generator credits
  • Custom branding
  • Advanced question types
  • Workflows and webhooks
  • Track respondents location
  • Zendesk, 12+ integrations
  • 24x5 chat support

Enterprise

  • Custom response limits
  • 3+ users
  • Unlimited active classic surveys
  • Custom CX surveys
  • Custom contacts and emails
  • Customize surveys with CSS
  • Auto-translate to 130+ languages
  • Custom dashboard widgets
  • Key driver analysis (CogniVue)
  • HIPAA compliance available
  • PowerBI, 25+ integrations
  • Dedicated CSM
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At a glance

List price by tier (annualized, per license)

Per-license list price across SurveySparrow's plans, annualized. Custom-priced tiers show a hatched bar.

Basic$228/yr
Starter$468/yr
Business$948/yr
EnterpriseCustom
Quick Answer
Last verified:
High confidence

SurveySparrow costs Free to $79 per month as of October 2026, with 5 plans available including a free tier. Plans: Free (free), Basic at $19/user/month (billed annually), Starter at $39/user/month (billed annually), and Business at $79/user/month (billed annually). Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Try SurveySparrow Free

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

SurveySparrow offers 5 pricing tiers: Free, Basic, Starter, Business, Enterprise. A free plan is available. Paid plans include Basic at $19/user/month (billed annually), Starter at $39/user/month (billed annually), Business at $79/user/month (billed annually). The Basic plan is students, freelancers, and personal projects.

Compared to other survey software software, SurveySparrow is positioned at the budget-friendly price point.

  • 19 documented hidden costs beyond list price
  • Contracts auto-renew
Last verified: | Sources: 4 pricing pages and reviews

How much does SurveySparrow cost?

SurveySparrow offers 5 pricing plans, starting with a free tier and scaling to custom enterprise pricing. Plans include Free (free), Basic at $19/user/month (billed annually), Starter at $39/user/month (billed annually), Business at $79/user/month (billed annually), Enterprise (custom pricing).

SurveySparrow Pricing Overview

SurveySparrow has 5 pricing plans, including a free tier. Paid plans range from $19 to $79/month. The Free plan is free and is best for basic survey needs for individuals. The Basic plan costs $19/user/month (billed annually), best for students, freelancers, and personal projects. The Starter plan costs $39/user/month (billed annually), best for solo creators, blogs, and early-stage founders. The Business plan costs $79/user/month (billed annually), best for teams that need collaboration, custom branding, and automation. The Enterprise plan requires contacting sales for a custom quote and is designed for large enterprises with complex needs and advanced insights.

SurveySparrow contracts auto-renew.

There are at least 19 documented hidden costs beyond SurveySparrow's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 20, 2026 from 4 independent sources.

Try SurveySparrow Free

SurveySparrow pricing starts at $0 for the Free plan (75 responses per quarter, 3 active surveys, 10 questions per survey, 1 user). Paid survey plans are billed yearly or quarterly, with no month-to-month option: Basic is $19/month billed yearly or $39/month billed quarterly, Starter $39 or $59, and Business (3 users) $79 or $149. Enterprise pricing is custom-quoted; third-party Vendr data puts larger contracts around $22,919/year.

How SurveySparrow Pricing Compares

Compare SurveySparrow pricing against top alternatives in Survey Software.

Google Forms $0-$22/month Compare → Jotform $0-$129/month Compare → Qualtrics $1500-$10000/month Compare →

Compare SurveySparrow vs Alternatives

Before committing to SurveySparrow, compare pricing with these 3 alternatives in the same category.

VSGoogle Forms
Free

Basic use

Full comparison
VSJotform
Free

Getting started with forms

Full comparison
VSQualtrics
From $1500/month

Research teams starting with surveys

Full comparison

All SurveySparrow alternatives & migration guides

What Companies Actually Pay for SurveySparrow

Review scores
TrustRadius 9out of 10 (3)
Trustpilot 1.8out of 5 (23)
Third-party review aggregates, as of Oct 2026
Top pricing complaints
Extremely slow customer support with multi-day response times and issues left unresolvedAuto-renewal charges without warning; refunds refusedMisleading pricing — advertised monthly rate requires annual upfront payment; quarterly billing costs approximately doublePlatform bugs, crashes, unreliable Google Sheets sync, and frequent service interruptions

SurveySparrow Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Solo Consultant (Basic) $228 Year 1 total

A freelancer or solo consultant collecting customer feedback and post-project surveys with the Basic plan

Small Team of 3 (Business) $948 Year 1 total

A small CX team running customer satisfaction, NPS, and employee engagement surveys with custom branding and advanced logic

Mid-Size Organization (Professional) Quote-based (Enterprise) Year 1 total
Enterprise
Total Quote-based (Enterprise)

A research or HR team running high-volume surveys across 130+ languages with HIPAA compliance, advanced analytics, and custom dashboards

Solo User / Freelancer (Free Plan) $0 Year 1 total

Individual using the free plan for occasional small surveys — up to 75 responses per quarter, 3 active classic surveys, basic features only.

Small Team — Basic Plan (Annual) $228 Year 1 total

Small team on Basic plan at $19/month billed annually. Suitable for teams needing more than 75 responses/quarter but with limited feature needs.

Growing Business — Business Plan (Annual) $948 Year 1 total

Mid-sized business on Business plan at $79/month billed annually with advanced features, integrations, and higher response limits.

Enterprise Customer (Vendr Median) $22,919 Year 1 total

Enterprise-level SurveySparrow contract as tracked by Vendr deal flow — includes full feature access and likely includes negotiated volume pricing.

Solo Freelancer — Annual Basic Plan $228 Year 1 total
$19/month × 12, billed annually
Total $228

Single user running occasional client or research surveys with basic analytics needs.

Small Business Team — Annual Business Plan $948 Year 1 total
$79/month × 12, billed annually
Total $948

Team using SurveySparrow for ongoing NPS, customer feedback, and CX surveys with advanced features.

Mid-Market Organization — Enterprise Contract $22,919 Year 1 total
Vendr median contract value
Total $22,919

Organizations with larger-scale survey needs on custom Enterprise pricing, based on Vendr marketplace transaction data.

Enterprise Deal (Vendr Benchmark) $22,374 Year 1 total

Larger organization purchasing SurveySparrow through an enterprise sales process, based on Vendr marketplace median contract value.

Solo User — Annual Billing $228 Year 1 total
$19/month × 12
Total $228

Single user on the Basic plan, billed annually at the advertised rate.

Calculated from Basic plan annual pricing

How SurveySparrow Pricing Compares

Software Starting Price Top Price
SurveySparrow Free $79/month
Google Forms Free $26.4/month
Jotform Free $129/month
Qualtrics Free $420/month
SurveyMonkey Free $149/month
Survicate Free $569/month

Detailed pricing comparisons:

Browse all Survey Software pricing →

19 SurveySparrow Hidden Costs Beyond the List Price

Beyond the listed price, SurveySparrow has at least 19 documented hidden costs that can significantly increase total cost of ownership.

Watch for 19 hidden costs
  • Integration limitations on lower tiers $20-$230/month
    medium 1 source
    Reddit “Mailchimp integration not available on SurveySparrow unless you upgrade to a higher pricing tier.”
  • Feature Paywalls Requiring Plan Upgrades 10-30% of license costs
    high 7 sources
    Trustpilot “SurveySparrow seems to have a large amount of customisation options which is great for creating surveys, however a lot of them are stuck behind additional subscription. So, you will need money to make...”
    Trustpilot “many of the features that should be standard require an upgrade or limit you in what you're able to do.”
    Trustpilot “I sent out a survey to hundreds of customers. I was unable to view the results unless I upgraded.”
    Reddit “Mailchimp integration not available on SurveySparrow unless you upgrade to a higher pricing tier. Inability to generate a sharable, simple summary report (unless you upgrade).”
    Trustpilot “I was happy to use various features for the survey, but I felt uncomfortable because some of the features that were supposed to be available to paid users did not work.”
    Trustpilot “The interface is easy to use, and the surveys are great, however, you will always have to buy another plan. It's just a scheme to get all of your money. I extended my trial and my responses were locked.”
    Trustpilot “Basic paid tier has so many functional restrictions (both in question types and limits to responses) that free Google forms is more functional. Tier restrictions are not clear prior to paying (for annual service).”
  • Advanced reporting and export limitations $20-$230/month
    medium 2 sources
    Reddit “Inability to generate a sharable, simple summary report (unless you upgrade).”
    TrustRadius “Exported reports do not show answers to custom text answers, and you can only read them online.”
  • Limited features and design options in entry tiers $20-$230/month
    medium 1 source
    TrustRadius “There are limits as far as features and design options, and it would be nice to have more customization options.”
    TrustRadius “Needs more template options for specific use cases.”
  • No True Monthly Billing — Quarterly or Annual Only 50-100% price increase vs advertised monthly rate
    high 2 sources
    Trustpilot “Your pricing structure is VERY misleading. You say it's $19 per month - but fail to mention that's only if you pay ONE YEAR in advance. The only other options is QUARTERLY at almost $40/mo.”
    Trustpilot “you can't even choose a monthly subscription – only quarterly plans, which is completely inflexible and unfriendly toward customers.”
  • Response Quota Overages and Add-Ons $50-$100 per 500 additional responses
    high 5 sources
    Trustpilot “The interface is easy to use, and the surveys are great, however, you will always have to buy another plan. It's just a scheme to get all of your money. I extended my trial and my responses were locked.”
    Trustpilot “I sent out a survey to hundreds of customers. I was unable to view the results unless I upgraded. Once I upgraded, I was still not able to view the results.”
    Trustpilot “€50 for 500 additional responses, and that on a system that constantly bugs out, freezes, and barely runs reliably.”
    Trustpilot “I purchased a plan with more responses and they counted those responses in the quota. Even if you delete your surveys, when you upgrade they will still make you pay for the deleted surveys even though you have no access to them.”
    Trustpilot “I sent out a survey to hundreds of customers. I was unable to view the results unless I upgraded.”
  • Auto-Renewal Charges Without Adequate Warning $228-$948
    critical 4 sources
    Trustpilot “I cancelled auto subscriptions and they put it back on charged me two years without us ever logging in then refused to give refund”
    Trustpilot “Hard to use. I gave up after a short time. They would not refund even a portion of my annual payrment. Then they tried to charge me the next year when my "subscription" renewed with no warning.”
    Trustpilot “Then they tried to charge me the next year when my "subscription" renewed with no warning. They kind of suck.”
    Trustpilot “it's slow, I'm trying to cancel my subscription for 30 minutes, and it didn't work out because of that.”
  • Deleted Survey Responses Count Against Quota 5-15% of license costs
    medium 1 source
    Trustpilot “Even if you delete your surveys, when you upgrade they will still make you pay for the deleted surveys even though you have no access to them.”
  • Spam Prevention Requires Corporate Upgrade 5-15% of license costs
    medium 1 source
    Trustpilot “I had mass spam surveys submitted like I have never had in my history of all survey software and in order to prevent it you needed a corporate account which was again, a add on.”
  • Additional Response Pack Costs 5-20% of license costs
    medium 1 source
    Trustpilot “Surveysparer is absurdly overpriced: €50 for 500 additional responses, and that on a system that constantly bugs out, freezes, and barely runs reliably.”
  • Core Features Gated Behind Higher Tier Plans 20-60% of license costs
    high 4 sources
    Trustpilot “I was unable to view the results unless I upgraded.”
    Trustpilot “many of the features that should be standard require an upgrade or limit you in what you're able to do.”
    TrustRadius “Add custom CSS for Premium plan.”
    Trustpilot “The interface is easy to use, and the surveys are great, however, you will always have to buy another plan. It's just a scheme to get all of your money.”
  • Reporting Features Gated Behind Upgrades 20-50% of license costs
    medium 1 source
    Reddit “Inability to generate a sharable, simple summary report (unless you upgrade).”
  • Auto-Renewal Without Adequate Notice — Difficult to Cancel $228-$948
    critical 3 sources
    Trustpilot “I cancelled auto subscriptions and they put it back on charged me two years without us ever logging in then refused to give refund”
    Trustpilot “They would not refund even a portion of my annual payrment. Then they tried to charge me the next year when my "subscription" renewed with no warning.”
    Trustpilot “it's a piece of shit. it's slow, I'm trying to cancel my subscription for 30 minutes, and it didn't work out because of that.”
  • Response Overage Add-On Costs and Result Lockouts $50-$60
    high 4 sources
    Trustpilot “Surveysparer is absurdly overpriced: €50 for 500 additional responses, and that on a system that constantly bugs out, freezes, and barely runs reliably.”
    Trustpilot “€50 for 500 additional responses, and that on a system that constantly bugs out, freezes, and barely runs reliably.”
    Trustpilot “I was unable to view the results unless I upgraded. Once I upgraded, I was still not able to view the results.”
    Trustpilot “I extended my trial and my responses were locked. I purchased a plan with more responses and they counted those responses in the quota.”
  • Custom CSS Locked Behind Paid Plans $19-$79/month
    low 1 source
    TrustRadius “Add custom CSS for Premium plan.”
  • Limited Design and Feature Customization on Lower Tiers 5-15% of license costs
    low 1 source
    TrustRadius “There are limits as far as features and design options, and it would be nice to have more customization options.”
  • Unexpected Auto-Renewal Charges $228-$948
    critical 2 sources
    Trustpilot “I cancelled auto subscriptions and they put it back on charged me two years without us ever logging in then refused to give refund”
    Trustpilot “Hard to use. I gave up after a short time. They would not refund even a portion of my annual payrment. Then they tried to charge me the next year when my "subscription" renewed with no warning.”
  • Annual Upfront Commitment for Advertised Monthly Rates $20/user/month
    high 2 sources
    Trustpilot “Your pricing structure is VERY misleading. You say it's $19 per month - but fail to mention that's only if you pay ONE YEAR in advance. The only other options is QUARTERLY at almost $40/mo.”
    Trustpilot “you can't even choose a monthly subscription – only quarterly plans, which is completely inflexible and unfriendly toward customers”
  • Response Overage Packs $50-$55 per 500 additional responses
    medium 1 source
    Trustpilot “Surveysparer is absurdly overpriced: €50 for 500 additional responses, and that on a system that constantly bugs out, freezes, and barely runs reliably.”
Tip

Ask your SurveySparrow sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
Reddit User discussions Trustpilot Consumer reviews TrustRadius Enterprise reviews Vendr Verified buyer transactions
Key claims include inline source attribution. Data verified against multiple independent sources. 71 source citations total.

SurveySparrow Contract Terms

SurveySparrow contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment Annual required for advertised per-month rates; quarterly billing available at approximately double the per-month cost
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront or quarterly upfront; no monthly billing available
Price Escalation No published escalation schedule; users report unexpected auto-renewal charges without advance notification and difficulty obtaining refunds
Based on 4 verified sources

How to Negotiate SurveySparrow Pricing

SurveySparrow contracts are negotiable. These 22 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 22 tactics
Commit to annual billing over quarterly high success

SurveySparrow offers quarterly and annual billing but no monthly option. Annual billing can save up to 40% compared to quarterly rates. For example, the Basic plan is $19/month billed annually versus $39/month billed quarterly.

SurveySparrow pricing page shows up to 40% savings on annual plans vs quarterly billing
Annual Commitment for Lower Rate high success

SurveySparrow's advertised monthly prices (e.g., $19/month Basic) only apply when paying annually. Committing to an annual plan upfront is the primary lever to reduce per-month cost versus the quarterly billing rate which is reportedly nearly double.

Trustpilot user review (2025-07-30)
Use Free Trial to Validate Before Committing high success

SurveySparrow offers a 14-day trial of all paid features. Given the difficulty of getting refunds and the auto-renewal complaints, use the full trial period to thoroughly test integrations, reporting, and response limits before making any financial commitment.

Trustpilot reviews + free tier data
Negotiate on annual upfront commitment high success

SurveySparrow's pricing structure heavily incentivizes annual payment, offering roughly 50% savings over the quarterly rate. If you're willing to commit annually, use that as leverage to negotiate additional perks — extra users, higher response limits, or onboarding support included.

Trustpilot user reviews
Commit Annually for the Advertised Rate high success

SurveySparrow only offers its advertised monthly rate when paying annually upfront. Quarterly billing costs nearly double. If you have decided on SurveySparrow, committing to annual billing is the single most reliable cost lever — there is no true monthly option to negotiate down from.

Trustpilot user reviews
Get Cancellation Policy and Refund Terms in Writing high success

Multiple users report being charged for renewals after cancellation attempts, with refund requests consistently denied. Before signing, request explicit written documentation of the cancellation process, required notice period, and refund eligibility in the event of a billing dispute.

Trustpilot user reviews
Use SaaS purchasing platforms for pre-negotiated rates medium success

Third-party SaaS marketplaces like NachoNacho offer 25% off SurveySparrow subscriptions, and Spendbase advertises up to 15% savings. These platforms have pre-negotiated discounts you can access without direct negotiation.

NachoNacho marketplace listing offers 25% discount on SurveySparrow; Spendbase offers up to 15% off
Negotiate multi-year commitments for enterprise pricing medium success

SurveySparrow's Enterprise plan is custom-quoted through sales. Committing to a 2-3 year contract gives leverage to negotiate lower per-user rates and waive the 7% annual price escalation clause that applies to standard renewals.

Vendr buyer guide confirms multi-year commitment discounts are available; standard renewals include 7% annual escalation per Terms of Service
Leverage Qualtrics Comparison medium success

SurveySparrow lists Free, Basic at $19/user/month, Starter at $39/user/month, Business at $79/user/month, and custom Enterprise pricing. When negotiating Enterprise contracts, use the Business tier as a benchmark — SurveySparrow positions Enterprise for larger needs, so sales teams may have room to discount.

Vendr marketplace comparison data
Compare against Qualtrics medium success

SurveySparrow lists Free, Basic at $19/user/month, Starter at $39/user/month, Business at $79/user/month, and custom Enterprise pricing. Use Business as a direct comparison point to anchor negotiations — you're already choosing a scalable option, but that gap gives leverage to push for additional discounts or concessions.

Vendr
Request response limit increases before signing medium success

Multiple users hit response limits unexpectedly and faced forced upgrades. Before signing, negotiate explicit response overage protections or a higher response cap written into the contract to avoid mid-term upgrade pressure.

Trustpilot user reviews
Request integration access at current tier medium success

If Mailchimp or other integrations are critical to your workflow, negotiate to have them included in your current plan rather than requiring an upgrade. Vendors frequently grant this to close deals.

Reddit (r/SurveyCircle)
Use Qualtrics as Competitive Leverage medium success

Vendr data shows Qualtrics buyers achieve an average 11.28% savings through negotiation, with a median contract value of $30,000 versus SurveySparrow's $22,919. Citing Qualtrics as an active alternative under evaluation may create negotiating room on Enterprise plans, particularly for multi-year or large-seat deals.

Vendr marketplace comparison data
Negotiate Spam Protection Into Base Contract medium success

Spam protection reportedly requires a corporate account upgrade at additional cost. When negotiating an Enterprise or Business-tier contract, explicitly request spam protection to be included in the base package rather than priced as an add-on.

Trustpilot user reviews
Forecast Response Volume and Negotiate Bundled Overage medium success

Response overage packs are priced at approximately €50 per 500 additional responses. Accurately forecast your annual response volume before committing to a plan tier and negotiate for sufficient response capacity bundled into your contract at a discount rather than purchasing packs at retail overage rates.

Trustpilot user reviews
Request Written SLA Before Signing medium success

Multiple long-term users document significant reliability degradation — platform bugs, slow Google Sheets data sync, and feature regressions. Before committing to a multi-year deal, request a written SLA with defined uptime guarantees and service credits for outages. The volume of public reliability complaints gives you legitimate leverage to insist on accountability clauses.

Trustpilot reviews
Cite Cancellation Complaints to Secure Exit Rights medium success

Multiple public complaints about difficult cancellation processes and unauthorized renewals put SurveySparrow in a reputationally sensitive position. Referencing these documented issues and requesting a clearly defined cancellation window (e.g., 30 days before renewal with written confirmation) is a reasonable contractual ask that may be granted to close the deal.

Trustpilot reviews
Document platform issues during trial or early contract medium success

Multiple users report significant reliability and bug issues. If you encounter platform problems during a trial or early in your contract, document them with screenshots and ticket numbers. Use this record as leverage for a discount or extended trial before committing to a full annual contract.

Trustpilot reviews (2025-10-23, 2024-06-26)
Negotiate Response Limits Into Contract medium success

Overage response packs are a recurring unexpected cost. When negotiating an enterprise contract, request a higher response limit or unlimited responses included in the annual fee rather than relying on expensive add-on packs that accumulate unpredictably.

Trustpilot user complaints about overage charges
Request Monthly Billing Exception low success

The platform does not publicly offer monthly billing, but given multiple user complaints about the lack of flexibility, it may be worth asking sales for a monthly arrangement — particularly for smaller teams or project-based usage. Success likelihood is low but worth attempting.

Trustpilot user review (2025-07-30)
Negotiate Quarterly-to-Annual Rate Parity low success

SurveySparrow charges roughly double for quarterly billing versus annual. If your team needs billing flexibility, push for a quarterly rate closer to the annual equivalent, or negotiate a pro-rated exit clause that lets you leave an annual contract with 30-day written notice to avoid the quarterly penalty.

Trustpilot reviews
Request Monthly Payment Terms on Annual Contract low success

The advertised monthly rates require annual upfront payment. In enterprise negotiations, request annual pricing with monthly payment terms (net 30 per month) to reduce the upfront cash commitment while still receiving the annual discount rate.

Trustpilot user feedback on billing inflexibility
High success Medium Low / difficult

Full negotiation guide →

SurveySparrow Price History

Pricing changes CostBench has tracked for SurveySparrow, verified across 3 snapshots going back to 2026Q1.

  1. SurveySparrow price decrease

    Highest tier decreased from $249 to $79/month

    -68.3%

  2. SurveySparrow tier restructure

    Changed from 6 to 5 pricing tiers

Price stable over 0.5 years

View SurveySparrow's full price history →

SurveySparrow Pricing FAQ

01 What integrations does SurveySparrow offer?

SurveySparrow offers various integrations including Zapier and email distribution options. However, certain integrations like Mailchimp are only available on higher-tier plans and require upgrading from the Basic plan. Users report that the Free and Basic tiers have limited integration options.

02 How does SurveySparrow compare to SurveyMonkey and Qualtrics?

SurveySparrow is positioned as a more affordable alternative to both SurveyMonkey and Qualtrics, starting at $19/month for the Basic plan. Users describe it as having a 'digestible price point' compared to Qualtrics, and offering better value than SurveyMonkey after recent price increases. The platform is praised for its mobile-first, conversational survey format and intuitive interface, though it may have fewer advanced features than Qualtrics.

03 Can I customize my survey branding?

Yes, SurveySparrow lets you add your company logo on lower tiers. Custom branding is listed on the Business plan ($79/month billed yearly), and customizing surveys with CSS is listed on the custom-priced Enterprise plan.

04 What export and reporting options are available?

SurveySparrow provides data export capabilities, but there are limitations on lower-tier plans. Exported reports may not include answers to custom text fields, which can only be viewed online. The ability to generate sharable summary reports requires upgrading to higher-priced plans. Full reporting and analytics features are more robust on Professional and Enterprise tiers.

05 Is there a free plan?

Yes, SurveySparrow offers a free plan with 75 responses per quarter, 1 user, 3 active classic surveys, 1 active CX survey and 10 questions per survey. There's also a 14-day free trial of paid features. When you outgrow the free plan, Basic costs $19/month billed yearly (2,500 responses/year) or $39/month billed quarterly (600 responses/quarter).

06 Does SurveySparrow offer true monthly billing?

No. SurveySparrow plans are billed either quarterly or yearly. The headline prices (e.g., Basic at $19/month) apply to yearly billing; quarterly billing costs $39/month for Basic, $59/month for Starter and $149/month for Business.

07 What happens to my surveys and data when I exceed the free plan response limit?

On the Free plan, you're capped at 75 responses per quarter. Users report that once limits are hit, you may be unable to view results without upgrading. Additionally, responses from deleted surveys may still count against your quota even after upgrading.

08 Does SurveySparrow include Mailchimp integration on the Free plan?

No. Mailchimp integration is not available on the Free plan and requires upgrading to a higher pricing tier. The free plan also lacks the ability to generate shareable summary reports.

09 Is SurveySparrow's auto-renewal policy a concern?

Yes — multiple users have reported unexpected auto-renewal charges and difficulty cancelling subscriptions. SurveySparrow has also been reported to deny refunds even when users were not actively using the platform. It's advisable to set a calendar reminder before any renewal date and to confirm cancellation in writing.

10 What happens when I hit my response limit?

When you hit your response limit, survey results may become inaccessible until you upgrade. Users report that even responses collected during a free trial count toward your quota after upgrading, and deleted surveys may still count against your limit.

11 Is Mailchimp integration available on all plans?

No. Mailchimp integration is not available on the Free or Basic plans and requires upgrading to a higher pricing tier. If Mailchimp integration is essential, factor in the cost of at least the Starter plan at $39/month (billed annually).

12 What are SurveySparrow's free plan limits?

The Free plan allows 75 responses per quarter (300/year), 1 user, 3 active classic surveys, and 1 active CX survey. Advanced integrations (including Mailchimp), custom CSS, and shareable summary reports are not available. A 14-day trial of all paid features is included.

13 Does SurveySparrow auto-renew subscriptions?

Yes. SurveySparrow subscriptions auto-renew. Multiple users report being charged for renewals without advance warning and encountering difficulty canceling or obtaining refunds. Review your renewal date and cancellation policy before signing up, particularly for annual plans.

14 Is there a true month-to-month billing option for SurveySparrow?

No. SurveySparrow does not offer month-to-month billing. Basic is $19/month, Starter $39/month and Business $79/month when billed yearly; billed quarterly they cost $39, $59 and $149 per month respectively.

15 What happens to survey response data if I cancel or delete surveys?

Based on user reports, responses associated with deleted surveys are still counted against your quota when you upgrade — even though you can no longer access that data. Users who extend a trial and then purchase a plan have also reported trial responses being counted toward the new plan's quota. Request explicit clarification from SurveySparrow on quota treatment for deleted content before canceling or downgrading.

16 How do I prevent spam submissions on SurveySparrow surveys?

Spam protection reportedly requires a corporate-level account upgrade and is not included in standard plans. If you anticipate high-volume public surveys susceptible to abuse, confirm what protection is included in your specific plan tier before committing and negotiate to have spam protection bundled into your base contract.

17 Does SurveySparrow auto-renew, and can I get a refund if charged unexpectedly?

Yes, auto-renewal is enabled by default. Multiple users report difficulty canceling and being charged after cancellation attempts — in some cases for multiple years — with refund requests consistently denied. To protect yourself: document your cancellation date with a confirmation email, monitor your payment method around renewal periods, and request written confirmation of cancellation and refund policy terms before subscribing.

18 Does SurveySparrow have a free plan?

Yes, SurveySparrow offers a forever-free plan limited to 75 responses per quarter, 1 user, 3 active classic surveys, and 1 active CX survey. It includes conversational survey interface, email and WhatsApp distribution, and basic analytics, but excludes third-party integrations, custom CSS, and advanced reporting. A 14-day free trial of all paid features is also available with no credit card required.

19 Is custom CSS available on the free or Basic plan?

No. Custom CSS is not on the Free or Basic plans; SurveySparrow lists customizing surveys with CSS on its Enterprise plan.

20 What are the key limits of the SurveySparrow free plan?

The free plan caps you at 75 responses per quarter (300 per year), restricts you to a single user account, limits you to 3 active classic surveys and 1 active CX survey, and excludes integrations like Mailchimp, custom CSS, sharable summary reports, and full export of custom text answer fields.

21 What happens when I exceed my SurveySparrow response quota?

When you hit your response limit, SurveySparrow may lock access to your survey results until you upgrade your plan or purchase additional responses. Additional responses are sold as paid add-ons (approximately €50 per 500 responses based on user reports). Notably, users report that responses from deleted surveys still count against quotas when upgrading — cleaning up old surveys does not free up quota.

22 Is SurveySparrow really $19/month?

The $19/month price for the Basic plan applies to yearly billing ($228/year). The only shorter commitment is quarterly billing at $39/month. There is no month-to-month billing option.

23 Can I try SurveySparrow's paid features before committing?

Yes. SurveySparrow offers a 14-day trial with access to paid plan features including advanced integrations, unlimited responses, custom CSS, and full reporting capabilities. After the trial, the account reverts to free plan limits (75 responses/quarter, 1 user, 3 active surveys) unless a paid plan is purchased.

24 What do enterprise customers typically pay for SurveySparrow?

Vendr marketplace data reports a median enterprise contract value of $22,374/year for SurveySparrow buyers, compared to a $30,000/year median for Qualtrics. Note that Vendr's confirmed sample size for SurveySparrow was not disclosed, so this figure should be treated as directional.

25 Does SurveySparrow protect against spam survey submissions?

Effective spam protection against mass bot submissions reportedly requires a higher-tier corporate account, which is sold as an add-on beyond standard plans. Users on lower-tier plans have reported receiving mass spam submissions with no built-in recourse available.

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