How to Negotiate Delighted Pricing in 2026
What's negotiable on your Delighted contract — and what isn't
Delighted costs $19 to $249 per responses/month as of October 2026, with 6 plans available. Plans: Starter at $19/responses/mo, Growth at $39/responses/mo, Advanced at $149/responses/mo, and Premium at $249/responses/mo. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Delighted offers 6 pricing tiers: Free, Starter, Growth, Advanced, Premium, Custom. Paid plans include Starter at $19/responses/mo, Growth at $39/responses/mo, Advanced at $149/responses/mo.
Delighted pricing negotiability depends on its billing model. Delighted lists $19-$249/responses/month across 6 tiers (Free, Starter, Growth). Best times to negotiate: quarter-ends (Mar, Jun, Sep, Dec). Verified from 1 sources by CostBench.
Negotiation Tactics
Negotiate Migration Pricing
Negotiation for specific migration pricing rates is possible, as some former Delighted customers were offered these by Qualtrics.
Source: https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFXSzCGJNtiPs_nbnhteYY2A0JlvwIr203hNLm9TdrVs4XN9QJs3mx2x_FsXqZoRUqsBh9yOotOR2hVsIDvsGJJ5sdQB4TngpYfyMMWjteAQZMH4_uxAFB9Ust5E6Xs8ezLUmFeWRZM
Best Times to Negotiate
Pro tip: The last week of each quarter has the best discounts. Sales teams are most motivated to close deals right before quotas reset.
Use These Alternatives as Leverage
Mentioning these alternatives during negotiation shows you've done your research and have real options:
Google Forms
Alternative to Delighted in the same category
Jotform
Alternative to Delighted in the same category
Qualtrics
Alternative to Delighted in the same category
What's Negotiable vs. Non-Negotiable
Usually Negotiable
| List price / per-user cost | High |
| Multi-year discount | High |
| Free months / extended trial | High |
| Premium support inclusion | Medium |
| Professional services fees | Medium |
| Payment terms (Net 60/90) | Medium |
| Price lock for renewals | Medium |
| Custom contract terms | Low |
Rarely Negotiable
- Core product features (available to all customers)
- Data security & compliance standards
- Basic SLA commitments
- Platform architecture or roadmap
Focus your negotiation energy on pricing, terms, and fees rather than trying to change core product features or compliance requirements.
Sample Negotiation Email
Subject: Delighted Pricing Discussion - [Your Company Name] Hi [Sales Rep Name], We're evaluating Delighted for [use case] and are impressed with the platform. We're ready to move forward, but need to align on pricing for our [X]-person team. Our budget for this category is $[amount], and we're comparing Delighted with Google Forms. Given our readiness to commit to a multi-year contract, I'd like to discuss: • Discount for [2-3] year commitment • Fee waiver or credit • Fee waiver or credit • Price lock to prevent increases during contract term Can we schedule a call this week to finalize terms? Best, [Your Name]
Email Tips:
- Be specific: Mention exact user count and budget range
- Show alternatives: Name 1-2 competitors you're evaluating
- Bundle requests: Ask for multiple concessions at once
- Create urgency: Mention your timeline or decision deadline
Common Mistakes
- Accepting the first price offered
- Negotiating without competitive quotes
- Revealing your budget too early
- Signing at the beginning of a quarter
- Forgetting to negotiate renewal terms upfront
Frequently Asked Questions
01 Is Delighted pricing negotiable?
Yes. Delighted lists $19-$249/responses/month across 6 tiers (Free, Starter, Growth). Leverage comes from deal size, contract length, and competing quotes.
02 When is the best time to negotiate with Delighted?
End of quarter (March, June, September, December) and especially end of fiscal year. Sales reps are motivated to hit quotas and more willing to offer discounts to close deals.
03 What discounts can I expect from Delighted?
We don't have verified Delighted-specific discount data yet, so we won't quote a number. Delighted lists $19-$249/responses/month across 6 tiers (Free, Starter, Growth). Actual discounts depend on deal size, commitment length, and timing.
04 Should I use a procurement team or negotiate directly?
For deals over $50K annually, consider involving procurement or a buying group. They have experience negotiating software contracts and may get better terms. For smaller deals, negotiating directly works well.
05 What if Delighted says the price is non-negotiable?
This is often a starting position. Ask to speak with a manager, mention you're evaluating competitors, or wait until quarter-end. If truly non-negotiable, negotiate on other terms like payment terms, support, or contract length.
Want the Full Negotiation Playbook?
Our comprehensive guide covers 12 proven tactics, email templates, timing strategies, and expert tips for negotiating any software contract.
Read the Complete Negotiation Guide →Draft Your Delighted Negotiation Email
Use our AI email generator to craft the perfect negotiation message for your Delighted renewal or new purchase.
Generate Negotiation Email →Check current Delighted pricing
Prices and terms change; verify against the live pricing page.
See Delighted Pricing