Delighted Hidden Costs 2026
What they don't show you on the pricing page
Delighted costs $19 to $249 per responses/month as of June 2026, with 6 plans available including a free tier. Plans: Starter at $19/responses/month, Growth at $39/responses/month, Advanced at $149/responses/month, and Premium at $249/responses/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
Delighted offers 6 pricing tiers: Free, Starter, Growth, Advanced, Premium, Custom. A free plan is available. Paid plans include Starter at $19/responses/mo, Growth at $39/responses/mo, Advanced at $149/responses/mo.
Delighted true cost runs 70% above the listed $19-$249/responses/month price as of June 2026. For a 25-person team, expect ~$75,990 in year-one costs vs the $44,700 base license. Verified from 1 sources by CostBench.
Example: True Cost for 25 Users
| License (25 × $149 × 12) | $44,700/yr |
| Implementation (one-time) | +$15,000–$50,000 |
| Premium Support (20%) | +$8,940/yr |
| Training (25 × $500) | +$12,500 |
| Admin (part-time) | +$15,000–$25,000/yr |
| Estimated Year 1 Total | ~$75,990 |