Quick Answer
Last verified:
High confidence

Delighted costs $19 to $249 per responses/month as of August 2026, with 6 plans available including a free tier. Plans: Starter at $19/responses/month, Growth at $39/responses/month, Advanced at $149/responses/month, and Premium at $249/responses/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Delighted offers 6 pricing tiers: Free, Starter, Growth, Advanced, Premium, Custom. A free plan is available. Paid plans include Starter at $19/responses/mo, Growth at $39/responses/mo, Advanced at $149/responses/mo.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — See Delighted Plans

Delighted lists $19-$249/responses/month, but hidden costs like implementation and support add to the total as of August 2026. Key hidden costs: tier upgrades for usage caps, add-ons and feature-driven upgrades, premium and support costs. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Tier Upgrades for Usage Caps

medium overage

Exceeding Delighted's caps on responses, projects, and users necessitates an upgrade to a higher-priced tier.

industry

Exceeding these limits necessitates an upgrade to a higher-priced tier

2

Add-ons and Feature-Driven Upgrades

medium addon

Specific functionalities like SMS credits, additional survey projects, more user seats, or "Additional Questions" are add-ons or require a plan upgrade, sometimes forcing users to pay for a larger plan than needed for a single feature.

industry

Add-ons and Feature-Driven Upgrades: Specific functionalities like SMS credits, additional survey projects, more user seats, or "Additional Questions" are considered add-ons or require a plan upgrade

3

Premium and Support Costs

low support

Smaller businesses have found the costs associated with Premium plans and support difficult to justify.

industry

, smaller businesses have found the "Premium and support costs" difficult to justify

4

Response Limits

high overage

Exceeding response caps, such as 50 responses/month for the Starter plan or 500 responses/month for the Premium plan, would necessitate an upgrade to a higher, more expensive tier.

industry

Exceeding these caps, such as 50 responses/month for the Starter plan ($17/month) or 500 responses/month for the Premium plan ($224/month), would necessitate an upgrade to a higher, more expensive tier.

5

User Seats

high overage

Needing more team members than the limited user access provided by lower-tier plans often required a plan upgrade, which could nearly double the price for just one additional user seat.

industry

Needing more team members to access the dashboard often required a plan upgrade, which could nearly double the price for just one additional user seat.

6

Additional Projects/Questions

medium addon

Features like extra survey projects or 'Additional Questions' were considered add-ons and could incur extra costs or require a plan upgrade.

industry

Additional Projects/Questions: Features like extra survey projects or "Additional Questions" were considered add-ons and could incur extra costs or require a plan upgrade.

7

SMS Sending

medium addon

Sending surveys via SMS was an additional cost.

industry

SMS Sending: Sending surveys via SMS was an additional cost.

8

Premium Integrations

high addon

Certain popular integrations, such as Salesforce, Segment, and HubSpot, were only available on higher-priced tiers like the Premium plan, potentially increasing the 'real' cost.

industry

Premium Integrations: Certain popular integrations, such as Salesforce, Segment, and HubSpot, were only available on higher-priced tiers like the Premium plan, potentially increasing the "real" cost for businesses that required these functionalities.

Now You Know the Real Cost — See Delighted Plans

Check current Delighted pricing

Prices and terms change; verify against the live pricing page.

See Delighted Pricing