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All Mouseflow Plans & Pricing

Some prices not re-verified — only plans marked “checked” were confirmed on the vendor’s pricing page

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Free

  • 500 sessions/month
  • Session replay
  • Heatmaps
  • Friction detection
  • 1 website
  • 1 month retention

Enterprise

  • Custom sessions
  • Enterprise-grade analytics
  • Full control and support
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Quick Answer
Last verified:
Estimate

Mouseflow has a free plan; paid plans are quote-based. Plan: Free (free). Custom pricing is available on request. The median contract is $21,057/year based on 15 buyer-reported purchases (Vendr).

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Mouseflow offers 2 pricing tiers: Free, Enterprise. The Enterprise plan is large organizations requiring customized solutions.

Compared to other session replay & heatmaps software, Mouseflow is positioned at the budget-friendly price point.

  • Median contract: $21,057/yr from 15 purchases Precise
    • 0
  • 3 documented hidden costs beyond list price
  • Contracts auto-renew — Must cancel before auto-renewal triggers - no changes permitted after renewal
Last verified:

How much does Mouseflow cost?

Mouseflow has a free plan; paid plans are quote-based. Plans include Free (free), Enterprise (custom pricing).

Mouseflow Pricing Overview

Mouseflow has a free plan; paid plans are quote-based. The Free plan is free and is best for exploring friction and drop-offs. The Enterprise plan requires contacting sales for a custom quote and is designed for large organizations requiring customized solutions.

Mouseflow contracts auto-renew, with a 1 year minimum commitment.

The median Mouseflow customer pays $21,057/year based on 15 buyer-reported purchases (Vendr).

There are at least 3 documented hidden costs beyond Mouseflow's list price, including implementation, training, and add-on fees.

This pricing was last verified in July 18, 2026.

Try Mouseflow Free

How Mouseflow Pricing Compares

Compare Mouseflow pricing against top alternatives in Session Replay & Heatmaps.

FullStory Free Compare → Hotjar $0-$49/user/mo Compare → LogRocket $0-$295/user/mo Compare →

Compare Mouseflow vs Alternatives

Before committing to Mouseflow, compare pricing with these 3 alternatives in the same category.

VSFullStory
Custom

Individuals and small teams

Full comparison
VSHotjar
Free

Getting started

Full comparison
VSLogRocket
Free

Individual developers evaluating the platform

Full comparison

All Mouseflow alternatives & migration guides

What Companies Actually Pay for Mouseflow

The median Mouseflow buyer pays $21,057/year based on 15 buyer-reported purchases (Vendr).

What companies actually pay $21,057/yr Median across 15 buyer-reported purchases (Vendr) Precise
0
Review scores
TrustRadius 7.7out of 10 (20)
Third-party review aggregates, as of Feb 2026
Top pricing complaints
Mobile screen recording can be clunky and unreliableCannot capture certain sessions - tracking pixel isn't perfectForm recognition can fail, taking months to successfully track formsStrict auto-renewal policy with no flexibility even for large contracts
Source: Vendr buyer data — median of 15 purchases reported to Vendr. Buyer-reported estimates, not verified by CostBench or the vendor; savings reflect discounts buyers reported.

Mouseflow Cost by Company Size

Example costs for teams of different sizes. Each figure is labelled with the period it covers.

Mid-Market Company (Multi-site tracking) $21,057 Year 1 total

$21,057 Year 1

Advanced plan for a mid-sized company tracking multiple brand websites with funnel analysis and form tracking. Based on median Vendr pricing.

Vendr median annual cost for 15 purchases

How Mouseflow Pricing Compares

Software Starting Price Top Price
Mouseflow Custom Custom
Crazy Egg Free $599/month
FullStory Custom Custom
Hotjar Free $49/month
LogRocket $176/month $176/month
Lucky Orange $39/month $1049/month

Detailed pricing comparisons:

Browse all Session Replay & Heatmaps pricing →

3 Mouseflow Hidden Costs Beyond the List Price

Beyond the listed price, Mouseflow has at least 3 documented hidden costs that can significantly increase total cost of ownership.

Watch for 3 hidden costs
  • Onboarding Fees 5-10% of license costs
    medium 1 source
    Vendr “We were able to negotiate 50% off onboarding.”
  • API Access Premium $500-$2,000
    low 1 source
    Reddit “We choose MF since it included API access in the Enterprise pricing model whereas Hotjar was an additional charge.”
  • Mid-Contract Price Increases 10-20% of license costs
    high 1 source
    Reddit “We were on Mouseflow but they raised their rates (and weren't great about a refund after the rates went up) and so we're looking for other options.”
Tip

Ask your Mouseflow sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
Vendr Verified buyer transactions Reddit User discussions TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 11 source citations total.

Mouseflow Contract Terms

Mouseflow contracts auto-renew and cannot be downgraded mid-term. Changes require Must cancel before auto-renewal triggers - no changes permitted after renewal. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice Must cancel before auto-renewal triggers - no changes permitted after renewal
Minimum Commitment 1 year
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront
Price Escalation No published schedule but users report mid-contract price increases without flexible refund policies
Note

No changes allowed to contract after automatic renewal has been triggered

Based on 4 verified sources

How to Negotiate Mouseflow Pricing

Mouseflow contracts are negotiable. These 3 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 3 tactics
Negotiate Onboarding Discount high success

Onboarding fees are negotiable. Request a 50% discount on implementation and onboarding costs during initial contract discussions.

Vendr community insight: 'We were able to negotiate 50% off onboarding.'
Leverage Economic Conditions medium success

If you've paused purchases due to economic conditions or are new to the industry, highlight concerns about ROI to negotiate pricing discounts. One buyer achieved a 23% discount using this approach.

Vendr community insight: 'Mouseflow provided a 23% discount, because we had previously halted new purchases due to economic conditions'
Address Auto-Renewal Before Signing low success

Mouseflow will not remove auto-renewal clauses from contracts, even for large customers. Negotiate cancellation notice period and renewal terms upfront - no changes are permitted once auto-renewal triggers.

Vendr community insights on strict auto-renewal policy
High success Medium Low / difficult

Full negotiation guide →

Mouseflow Pricing FAQ

01 How much does Mouseflow cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Mouseflow have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Mouseflow?

Key features include the items listed in the pricing tiers above.

04 Is Mouseflow worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 Can I cancel my Mouseflow contract before it renews?

Mouseflow has a strict auto-renewal policy. You must cancel before the automatic renewal triggers - once auto-renewal occurs, no changes are permitted to the contract. Mouseflow will not remove auto-renewal clauses from order forms, even for their largest customers.

06 What issues should I expect with mobile tracking?

Screen recording on mobile devices can be clunky according to user reviews. The tracking pixel isn't perfect and may not capture certain sessions, particularly form submissions and conversions on mobile. Some users report it takes months to successfully track forms after initial setup.

07 How does Mouseflow compare to Hotjar for API access?

Mouseflow includes API access in the Enterprise plan, while Hotjar charges separately for API access. If you need API integration with platforms like HubSpot, Mouseflow's Enterprise tier may provide better value despite higher upfront costs.

08 Can I negotiate discounts on Mouseflow pricing?

Yes, buyers have successfully negotiated discounts. Common tactics include requesting 50% off onboarding fees and leveraging economic conditions or budget constraints to secure pricing discounts up to 23% off standard rates.

Is this pricing incorrect? — we'll verify and update it.