Price checkMonthly
FreeFreeStarter$29/moPlus$99/mo
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Crazy Egg costs Free to $599 per month as of April 2026, with 5 plans available including a free tier. Plans: Free (free), Starter at $29/month, Plus at $99/month, Pro at $249/month, and Enterprise at $599/month. The median contract is $1,000/year based on 454 verified purchases.

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Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Crazy Egg offers 5 pricing tiers: Free, Starter, Plus, Pro, Enterprise. A free plan is available. Paid plans include Starter at $29/undefined, Plus at $99/undefined, Pro at $249/undefined.

Compared to other session replay & heatmaps software, Crazy Egg is positioned at the mid-market price point.

  • Median contract: $1,000/yr from 454 purchases
  • 4 documented hidden costs beyond list price
  • Contracts auto-renew — Must cancel before 30-day trial ends to avoid charge
Last verified: | Sources: 5 pricing pages and reviews

How much does Crazy Egg cost?

Crazy Egg offers a free plan with 4 paid tiers from $29 to $599/month. Plans include Free (free), Starter at $29/month, Plus at $99/month, Pro at $249/month, Enterprise at $599/month.

Crazy Egg Pricing Overview

Crazy Egg has 5 pricing plans, including a free tier. Paid plans range from $0 to $599/month. The Free plan is free. The Starter plan costs $29/month. The Plus plan costs $99/month. The Pro plan costs $249/month. The Enterprise plan costs $599/month.

Crazy Egg contracts auto-renew, with a Annual billing required at trial end minimum commitment, requiring Must cancel before 30-day trial ends to avoid charge notice to cancel.

The median Crazy Egg customer pays $1,000/year based on 454 verified purchases.

There are at least 4 documented hidden costs beyond Crazy Egg's list price, including implementation, training, and add-on fees.

This pricing was last verified in April 24, 2026 from 5 independent sources.

Try Crazy Egg Free

Crazy Egg pricing includes a free forever plan for web analytics, instant heatmaps, and surveys. Paid plans start at $29/month for the Starter plan with 5,000 tracked pageviews and 50 recordings. The Plus plan at $99/month adds A/B testing and error tracking with 150,000 pageviews. The Pro plan ($249/month) and Enterprise plan ($599/month) offer higher capacity and features like SSO and onboarding. All paid plans are billed annually only.

How Crazy Egg Pricing Compares

Compare Crazy Egg pricing against top alternatives in Session Replay & Heatmaps.

Hotjar $0-$49/user/mo Compare → FullStory $0-$0/user/mo Compare → Mouseflow $0-$319/user/mo Compare →

All Crazy Egg Plans & Pricing

Plan Monthly Annual Best For
Free Free Free —
Starter $29 / $348 /year —
Plus $99 / $1188 /year —
Pro $249 / $2988 /year —
Enterprise $599 / $7188 /year —
View all features by plan

Free

  • Web Analytics
  • Instant Heatmaps
  • Conversion Analytics
  • Surveys
  • Unlimited websites
  • Unlimited team members

Starter

  • 5,000 tracked pageviews/mo
  • 50 recordings/mo
  • 5 heatmap reports
  • 6 months recording storage
  • Unlimited domains
  • Unlimited team members
  • Surveys (unlimited responses)
  • AI analysis

Plus

  • 150,000 tracked pageviews/mo
  • 1,000 recordings/mo
  • 75 heatmap reports
  • 2 years recording storage
  • A/B testing
  • Error tracking
  • CTAs
  • Priority support
  • AI analysis

Pro

  • 500,000 tracked pageviews/mo
  • 5,000 recordings/mo
  • 100 heatmap reports
  • 2 years recording storage
  • A/B testing
  • Export to AI
  • All Plus features

Enterprise

  • 1,000,000 tracked pageviews/mo
  • 10,000 recordings/mo
  • 200 heatmap reports
  • 2 years recording storage
  • SAML SSO
  • Onboarding & training
  • All Pro features
Try Crazy Egg Free

Compare Crazy Egg vs Alternatives

Before committing to Crazy Egg, compare pricing with these 3 alternatives in the same category.

VSHotjar
Free

Teams wanting unlimited heatmaps on a free plan

Full comparison
VSFullStory
Free

Product teams needing deep session analytics

Full comparison
VSMouseflow
Free

Teams needing friction detection and form analytics

Full comparison

All Crazy Egg alternatives & migration guides

What Companies Actually Pay for Crazy Egg

The median Crazy Egg buyer pays $1,000/year based on 454 verified purchase transactions.

What companies actually pay $1,000/yr Median across 454 community cost mentions
Review scores
Trustpilot 1/5 (5)
Top pricing complaints
Automatic annual billing after trial without clear consentInability to cancel or get refunds on annual subscriptionsPoor and unprofessional customer serviceHigh pricing for the value provided
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 454 distinct user reports. Indicative only — not contract-grade data.

Crazy Egg Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Solo Marketer (Starter Plan) $348 Year 1 total

A solo marketer or small business owner tracking a single website with basic heatmaps and recordings.

Growing Team (Plus Plan) $1,188 Year 1 total

A small marketing team running A/B tests and tracking multiple pages across one or two websites, needing 150,000 tracked pageviews per month.

Mid-Size Business (Pro Plan) $2,988 Year 1 total

A mid-size company running extensive A/B testing and heatmap analysis across multiple sites with up to 500,000 tracked pageviews per month.

Calculated from official pricing page

How Crazy Egg Pricing Compares

Software Starting Price Top Price
Crazy Egg Free $599/month
FullStory Custom Custom
Hotjar Free $49/month
LogRocket Free $295/month
Lucky Orange Free $899/month
Mouseflow Free $319/month

Detailed pricing comparisons:

Browse all Session Replay & Heatmaps pricing →

4 Crazy Egg Hidden Costs Beyond the List Price

Beyond the listed price, Crazy Egg has at least 4 documented hidden costs that can significantly increase total cost of ownership.

Watch for 4 hidden costs
  • Default Annual Billing Trap $348-$7,188
    critical 2 sources
    Trustpilot "I tested this tool, didn't really use it at all and now I was charged over 1100$ for an annual subscription I never wanted or opted in for."
    Trustpilot "They let you subscribe for a monthly payment but by default they charge you the annual fee!!"
  • No Refund on Annual Subscriptions 100% of annual cost
    high 2 sources
    Trustpilot "You are on a year-long subscription, you can't get a refund on."
    Trustpilot "If there is no refund we will go the legal route - this is ridiculous!"
  • Heatmap Report Caps 10-30% of license costs
    medium 2 sources
    TrustRadius "Need to delete snapshots after it reaches the max limit. It happens fast if you are taking both mobile and desktop views"
    Trustpilot "it would be really cool if pricing were cheaper."
  • Session Recording Limitations 5-15% of license costs
    medium 1 source
    TrustRadius "Session recording is not very reliable"
Tip

Ask your Crazy Egg sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
Trustpilot Consumer reviews TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 14 source citations total.

Crazy Egg Contract Terms

Crazy Egg contracts auto-renew and cannot be downgraded mid-term. Changes require Must cancel before 30-day trial ends to avoid charge. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice Must cancel before 30-day trial ends to avoid charge
Minimum Commitment Annual billing required at trial end
Mid-Term Downgrade Not allowed
Payment Terms Credit card required for trial; defaults to annual upfront payment
Note

Multiple users report inability to downgrade or get refunds after being charged

Based on 2 verified sources

How to Negotiate Crazy Egg Pricing

Crazy Egg contracts are negotiable. These 4 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 4 tactics
Start with the free plan high success

Crazy Egg offers a free forever plan with web analytics, instant heatmaps, and surveys. Use it to validate whether Crazy Egg's approach works for your site before committing to a paid annual plan.

Official pricing page
Compare with free alternatives high success

Microsoft Clarity offers unlimited heatmaps and session recordings for free. Hotjar offers a generous free plan. Use these as leverage when negotiating with Crazy Egg, especially if your needs are primarily heatmaps and recordings without A/B testing.

Competitive analysis
Request monthly billing medium success

Crazy Egg only shows annual billing on their pricing page, but their support team can set up monthly billing upon request. This avoids the risk of being locked into a full year if the tool doesn't meet your needs.

Crazy Egg support documentation and user reports
Ask for nonprofit or agency discounts medium success

Crazy Egg offers discounts for nonprofits and flexible agency pricing, but you must contact sales directly. These are not advertised on the pricing page.

Official pricing page and agency page
High success Medium Low / difficult

Full negotiation guide →

Crazy Egg Pricing FAQ

01 Does Crazy Egg have a free plan?

Yes, Crazy Egg offers a free forever plan that includes web analytics, instant heatmaps, conversion analytics, and surveys with unlimited websites and team members. No credit card is required. However, advanced features like heatmap reports (snapshots), session recordings, and A/B testing require a paid plan starting at $29/month.

02 Is Crazy Egg billed monthly or annually?

All Crazy Egg paid plans are billed annually by default. There is no standard monthly billing option on the pricing page. However, you can request monthly billing by contacting Crazy Egg's support team. The Starter plan costs $348/year ($29/month), Plus costs $1,188/year ($99/month), Pro costs $2,988/year ($249/month), and Enterprise costs $7,188/year ($599/month).

03 What is the difference between Crazy Egg and Hotjar?

Hotjar offers unlimited heatmaps on all plans including its free tier, while Crazy Egg caps heatmap reports at 5 on the Starter plan. Crazy Egg includes built-in A/B testing starting at the Plus plan ($99/month), which Hotjar does not offer. Crazy Egg also includes unlimited domains and team members on all plans. Hotjar has a more generous free plan with up to 200,000 monthly sessions.

04 Can I get a refund if I cancel my Crazy Egg subscription?

Based on user reports, Crazy Egg generally does not issue refunds on annual subscriptions. Multiple Trustpilot reviewers report being unable to obtain refunds after being charged for annual plans. It is important to cancel before the trial period ends or before renewal to avoid being locked into a full year.

05 What happens if I don't cancel before my trial ends?

If you don't cancel before the 30-day trial ends, you'll automatically be charged for an annual subscription. According to user reports, this charge defaults to annual billing (not monthly), and refunds are difficult to obtain even if you didn't intend to purchase an annual plan.

06 Can I get a refund if I'm charged for an annual subscription I didn't want?

Based on user experiences, getting refunds is extremely difficult. Multiple users report being unable to cancel or receive refunds after being charged for annual subscriptions, even when the charge was unexpected.

Is this pricing incorrect? — we'll verify and update it.