Crazy Egg vs FullStory Pricing (2026)
Compare / Crazy Egg vs FullStory
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Team size
25 seats

Crazy Egg vs FullStory

Session Replay & Heatmaps pricing comparison · 2026

Crazy Egg has a free plan, then $29–$599/mo, while FullStory has a free plan and quote-based paid plans.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Crazy pricing Affiliate partner — does not affect ranking.
Compare
2 products · Session Replay & Heatmaps
Side-by-side · live
Crazy Egg
Crazy Egg pricing includes a free forever plan for web analytics, instant heatmaps, and su
verified 5mo ago
$1.0K $28K
View pricing →
FullStory
FullStory pricing starts with a Free plan offering 1,000 sessions per month.
verified 4mo ago
$1.0K $28K
View pricing →
Recorded annual contract medians
Crazy median is $27K less than FullStory · different customer contracts; not a quote
Cheapest $1.0K
Spread 96%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$1.0K/yr
Vendr · n=454
Median annual
$28K/yr
Vendr · n=411 avg 19% negotiated
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 11 sourced facts
7 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified 4mo ago
Confidence High confidence
Sources 15 sourced facts
8 hidden-cost · 5 contract · Vendr median · 1 review platform
Last verified 3mo ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Default Annual Billing Trap
    $348-$7,188
    2 sources
  • No Refund on Annual Subscriptions
    100% of annual cost
    2 sources
  • Heatmap Report Caps
    10-30% of license costs
    2 sources
  • Session Recording Limitations
    5-15% of license costs
    1 source
5 documented
  • Session overage charges
    20-40% of license costs
    2 sources
  • Implementation and onboarding fees
    $5,000-$25,000
    1 source
  • Annual price escalation (7% uplift)
    7% annual increase
    3 sources
  • Replay retention premium vs analytics retention
    15-30% of base license
    1 source
  • Annual allocation premium
    10-20%
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Crazy
FullStory
Auto-renewal
Yes
Yes
Cancellation
Must cancel before 30-day trial ends to avoid charge
90 days before renewal
Commitment
Annual billing required at trial end
1 year
Price escalation
—
7% annual uplift standard (negotiable). Can be waived or capped at 3-5% with pushback. Standard contract includes automatic year-over-year increases unless explicitly negotiated out.
Can downgrade
No
✓ Yes
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
1out of 5 (5)
Watch out
Automatic annual billing after trial without clear consent
TrustRadius
9.3out of 5 (156)
Best for
Individuals and small teams
Watch out
Pricing is too high and not transparent
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Crazy pricing Affiliate partner — does not affect ranking.
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Session Replay & Heatmaps

Crazy Egg

Free plan; paid $29–$599
/mo
5 plans · Free tier
Full pricing breakdown →
VS
Session Replay & Heatmaps

FullStory

Free plan; paid plans by quote
4 plans · Free tier
Full pricing breakdown →

Crazy Egg and FullStory both operate in the session replay & heatmaps category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Crazy Egg FullStory
Free Free /month Free /month
Starter Custom Custom
Plus Custom Custom
Pro Custom Custom
Enterprise Custom —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Crazy Egg

3 scenarios
$348/year
Solo Marketer (Starter Plan)
$1,188/year
Growing Team (Plus Plan)
$2,988/year
Mid-Size Business (Pro Plan)

FullStory

3 scenarios
$15,000
Seed-stage startup (10-person team, moderate traffic)
$20,000 Year 1 (negotiated 20-30% off list with budget constraints + multi-year commitment)
$27,500 Year 1 (median market rate per Vendr data for 411 purchases)
Mid-market SaaS (50-100 employees, growing traffic)
$80,000
Enterprise deployment (500+ employees, high-volume)
$120,000 Year 1 ($70,000-$100,000 license + $10,000-$20,000 implementation)

Market Intelligence

Crazy Egg

Median annual cost
$1,000
Based on
454 deals

FullStory

Median annual cost
$27,500
Average negotiated discount
19%
Based on
411 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Crazy Egg 4 hidden costs

critical
Default Annual Billing Trap $348-$7,188
high
No Refund on Annual Subscriptions 100% of annual cost
medium
Heatmap Report Caps 10-30% of license costs
medium
Session Recording Limitations 5-15% of license costs
See all Crazy Egg hidden costs →

FullStory 5 hidden costs

high
Session overage charges 20-40% of license costs
medium
Implementation and onboarding fees $5,000-$25,000
high
Annual price escalation (7% uplift) 7% annual increase
medium
Replay retention premium vs analytics retention 15-30% of base license
low
Annual allocation premium 10-20%
See all FullStory hidden costs →

Contract Terms

Term Crazy Egg FullStory
Auto-renewal Yes Yes
Cancellation Must cancel before 30-day trial ends to avoid charge 90 days before renewal
Minimum commitment Annual billing required at trial end 1 year
Price escalation — 7% annual uplift standard (negotiable). Can be waived or capped at 3-5% with pushback. Standard contract includes automatic year-over-year increases unless explicitly negotiated out.
Can downgrade No Yes

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