Quick Answer
Last verified:
High confidence

Crazy Egg costs Free to $599 per month as of April 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 5 pricing pages and reviews
+-97% above list price
Know Before You Buy — Try Crazy Egg Free

Crazy Egg true cost runs -97% above the listed $0-$599/month price as of April 2026. For a 25-person team, expect ~$742 in year-one costs vs the $29,700 base license. Key hidden costs: default annual billing trap, no refund on annual subscriptions, heatmap report caps. Verified from 5 sources by CostBench.

Hidden Costs Breakdown

1

Default Annual Billing Trap

critical compliance

Crazy Egg defaults to annual billing during signup and trial. Multiple users report being unexpectedly charged for a full year's subscription when they believed they were signing up for monthly billing. One user was charged over $1,100 for an annual subscription they did not intend to purchase.

trustpilot

I tested this tool, didn't really use it at all and now I was charged over 1100$ for an annual subscription I never wanted or opted in for.

trustpilot

They let you subscribe for a monthly payment but by default they charge you the annual fee!!

2

No Refund on Annual Subscriptions

high compliance

Users report that Crazy Egg does not issue refunds on annual subscriptions, even when the charge was unexpected or the user is dissatisfied. This makes the default-annual billing pattern especially risky.

trustpilot

You are on a year-long subscription, you can't get a refund on.

trustpilot

If there is no refund we will go the legal route - this is ridiculous!

3

Heatmap Report Caps

medium overage

Unlike competitors such as Hotjar which offer unlimited heatmaps on all plans, Crazy Egg caps heatmap reports starting at just 5 on the Starter plan. Each page requires a separate heatmap snapshot for desktop and mobile, so the effective limit is even lower. Additional heatmaps or recordings require contacting sales for add-on pricing.

trustradius

Need to delete snapshots after it reaches the max limit. It happens fast if you are taking both mobile and desktop views

trustpilot

it would be really cool if pricing were cheaper.

4

Session Recording Limitations

medium addon

Session recordings on the Starter plan are limited to just 50 per month with only 6 months of storage. Users report recordings can be unreliable with blank screens and incomplete captures, reducing the effective value of the recording quota.

trustradius

Session recording is not very reliable

Example: True Cost for 25 Users

License (25 × $99 × 12) $29,700/yr
Default Annual Billing Trap +$348-$7,188
No Refund on Annual Subscriptions +100% of annual cost
Heatmap Report Caps +10-30% of license costs
Session Recording Limitations +5-15% of license costs
Estimated Year 1 Total ~$742
That's roughly 0.0× the advertised license price. The median Crazy Egg contract is $1,000/yr across 454 Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with Crazy Egg?

Beyond the license fee, budget for: Default Annual Billing Trap ($348-$7,188); No Refund on Annual Subscriptions (100% of annual cost); Heatmap Report Caps (10-30% of license costs); Session Recording Limitations (5-15% of license costs). Total ownership typically runs -97% higher than the listed price.

02 Does Crazy Egg charge for implementation?

Crazy Egg doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Crazy Egg support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there overage or storage costs with Crazy Egg?

Unlike competitors such as Hotjar which offer unlimited heatmaps on all plans, Crazy Egg caps heatmap reports starting at just 5 on the Starter plan. Each page requires a separate heatmap snapshot for desktop and mobile, so the effective limit is even lower. Estimated impact: 10-30% of license costs.

05 What add-ons cost extra with Crazy Egg?

Many features marketed as part of Crazy Egg are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

Now You Know the Real Cost — Try Crazy Egg Free