Quick Answer
Last verified:
High confidence

Zoho Assist costs Free to $24 per technician/month as of November 2026, with 7 plans available including a free tier. Plans: Free Plan (free), Standard (Remote Support, seat-based) at $10/user/month (billed annually), Standard (Unattended Access, session-based) at $10/month (billed annually), Professional (Remote Support, seat-based) at $15/user/month (billed annually), Professional (Unattended Access, session-based) at $15/month (billed annually), and Enterprise (Remote Support, seat-based) at $24/user/month (billed annually). Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Zoho Assist offers 7 pricing tiers: Free Plan, Standard (Remote Support, seat-based), Standard (Unattended Access, session-based), Professional (Remote Support, seat-based), Professional (Unattended Access, session-based), Enterprise (Remote Support, seat-based), Custom Quote. A free plan is available. Paid plans include Standard (Remote Support, seat-based) at $10/user/month (billed annually), Standard (Unattended Access, session-based) at $10/month (billed annually), Professional (Remote Support, seat-based) at $15/user/month (billed annually).

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Try Zoho Assist Free

Zoho Assist lists $0-$24/technician/month, but hidden costs like implementation and support add to the total as of November 2026. Key hidden costs: exceeding unattended access limits, additional cloud storage, enterprise support. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Exceeding Unattended Access Limits

medium overage

Exceeding the Standard plan's limit of 25 computers per month for Unattended Access can incur additional fees.

Grounded summary

Exceeding this limit can incur additional fees

2

Additional Cloud Storage

low overage

Any additional 5GB of cloud storage for session recordings costs $4 per month or $48 per year.

Grounded summary

Any additional 5GB of storage costs $4 per month or $48 per year

3

Enterprise Support

high support

Enterprise Support is a paid add-on costing 20% of your license fee, including 24/7 support, a three-hour priority response time, onboarding assistance, and one-on-one customer service sessions.

Grounded summary

This includes 24/7 support, a three-hour priority response time, onboarding assistance, and one-on-one customer service sessions

4

Team Training

low training

Training for a team might add an estimated $200-$800, depending on the team's size.

Grounded summary

Training: Although implementation is generally straightforward, training for a team might add an estimated $200-$800, depending on the team's size

5

Web Conferencing Functionality

medium addon

Zoho Assist does not include web conferencing functionality, requiring a separate Zoho Meeting subscription.

Grounded summary

Web Conferencing: Unlike some competitors, Zoho Assist does not include web conferencing functionality, requiring a separate Zoho Meeting subscription

6

Implementation for Larger Zoho Ecosystems

critical implementation

For businesses integrating Zoho Assist within the broader Zoho One suite, implementation costs can range from R50,000 to R250,000 or more (approximately $2,600 to $13,000+ USD) covering business process mapping, custom workflow development, data migration, API integrations, and comprehensive training (source dated Jul 2026).

Grounded summary

These costs cover business process mapping, custom workflow development, data migration, API integrations, and comprehensive training

7

VoIP Call Credits

low addon

Voice communication during remote sessions requires purchasing Call Credits for VoIP at $1/month. Teams relying on voice channels for technician-to-end-user communication during support sessions must budget for this separately.

8

Zoho Lens Augmented Reality Add-on

low addon

Zoho Lens, which enables AR-based remote assistance using a smartphone camera (useful for field technicians needing visual guidance), is a separate product priced at $14/year per technician. It is not included in any Zoho Assist plan.

Frequently Asked Questions

01 What hidden costs should I budget for with Zoho Assist?

Beyond the license fee, budget for: Additional Cloud Storage ($4 per month or $48 per year); Enterprise Support (20% of your license fee); Team Training ($200-$800); Implementation for Larger Zoho Ecosystems (R50,000 to R250,000 or more (approximately $2,600 to $13,000+ USD) (source dated Jul 2026)); VoIP Call Credits ($1/month); Zoho Lens Augmented Reality Add-on ($14). Exact totals depend on your deployment size and negotiated terms.

02 Does Zoho Assist charge for implementation?

Zoho Assist implementation is not included in the license cost. For businesses integrating Zoho Assist within the broader Zoho One suite, implementation costs can range from R50,000 to R250,000 or more (approximately $2,600 to $13,000+ USD) covering business process mapping, custom workflow development, data migration, API integrations, and comprehensive training (source dated Jul 2026).. Estimated impact: R50,000 to R250,000 or more (approximately $2,600 to $13,000+ USD) (source dated Jul 2026).

03 How much does Zoho Assist support cost?

Enterprise Support is a paid add-on costing 20% of your license fee, including 24/7 support, a three-hour priority response time, onboarding assistance, and one-on-one customer service sessions.. Estimated impact: 20% of your license fee.

04 Are there overage or storage costs with Zoho Assist?

Exceeding the Standard plan's limit of 25 computers per month for Unattended Access can incur additional fees..

05 What add-ons cost extra with Zoho Assist?

Add-on pricing for Zoho Assist varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Try Zoho Assist Free

Check current Zoho Assist pricing

Prices and terms change; verify against the live pricing page.

See Zoho Assist Pricing