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Estimate

Pendo costs Free to Free per year (varies by MAU) as of November 2026, with 4 plans available including a free tier. Plan: Pendo Free (free). Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Pendo offers 4 pricing tiers: Pendo Free, Base, Core, Ultimate. The Base plan is general users and teams.

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Know Before You Buy — Try Pendo Free

Pendo has a free plan; paid plans are priced by quote, but hidden costs like implementation and support still add to the total as of November 2026. Key hidden costs: mau overage costs, annual renewal uplift, implementation and onboarding fees. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

MAU Overage Costs

high overage

If you exceed your contracted Monthly Active Users (MAUs), overage bundles can cost double the rate you'd pay at renewal. Pendo doesn't notify you during the contract term if you're over using MAUs, so you need to monitor usage yourself to avoid surprise charges.

vendr · 2025-01-01

It is significantly more cost effective to purchase MAUs upon renewal or as a mid-contract upgrade instead of going over your MAUs and having to pay the overage cost to add the additional MAUs automatically. The difference in cost can sometimes be double the price for the overage bundles.

vendr · 2025-01-01

Pendo will not let you know during term if you are over using your MAUs so make sure to look at them periodically and before renewal!

2

Annual Renewal Uplift

critical addon

Pendo implements automatic price increases of 5-20% at each renewal. The standard uplift is 5%, but can reach 20% when Pendo is trying to recoup previous discounts. This uplift applies even if your scope hasn't changed. Multi-year contracts or early renewals can help waive this increase.

vendr · 2025-01-01

Pendo implements an uplift upon renewal. The standard is 5%, some can be up to 20, which seems to depend on the package you are on. A 20% uplift has been seen in cases where Pendo is trying to recoup discounts they previously offered.

vendr · 2025-01-01

Will include renewal cap up to five percent (5%) upon renewal.

3

Implementation and Onboarding Fees

high implementation

Pendo pushes implementation services on new purchases, charging per consultant hour. Standard implementation is 18 sixty-minute sessions totaling $25,000. Some buyers report being unable to waive this fee even with negotiation leverage.

vendr · 2025-01-01

Pendo will push to add in implementation pricing to new purchases, pricing per consultant hour- 18, 60 minute sessions equalling $25,000.

vendr · 2025-01-01

We were unable to get our implementation costs waived.

4

Pendo Listen Add-On Costs

medium addon

Pendo is sunsetting Pendo Feedback and replacing it with Pendo Listen. Listen typically costs 30% of your contract's ARR. While reps may offer 50% discounts when adding it at renewal, it's still a significant additional expense if you relied on the legacy Feedback product.

vendr · 2025-01-01

Pendo is sunsetting Pendo Feedback and are replacing with Pendo Listen. You're able to renew in 2025 with Feedback but note that the reps are saying that this is the last year that'll be an option. Listen is typically about 30% of the contract's ARR but reps will offer discounts to replace upon renewal in 2025.

vendr · 2025-01-01

Pendo Listen can get up to 50% discounts if added on upon renewal.

5

Semi-Annual Payment Surcharge

low addon

Pendo no longer allows monthly payments and charges a 5% surcharge for semi-annual payment terms instead of annual upfront payment.

vendr · 2025-01-01

We learned that they no longer allow monthly payments, and charge 5% uplift for semi-annual payment terms.

6

MAU Bundle Minimums

medium addon

Pendo only sells MAU bundles in sets of 1,000 MAUs minimum. You can't purchase smaller increments, which can lead to paying for capacity you don't need if your growth is between bundle tiers.

vendr · 2025-01-01

Pendo only sells MAU bundles in sets of 1,000 MAUs, can't do anything less.

Frequently Asked Questions

01 What hidden costs should I budget for with Pendo?

Beyond the license fee, budget for: MAU Overage Costs ($1,900/1,000 MAUs); Annual Renewal Uplift (5-20% of license costs); Implementation and Onboarding Fees ($25,000); Pendo Listen Add-On Costs (30% of license costs); Semi-Annual Payment Surcharge (5% of license costs); MAU Bundle Minimums (10-20% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Pendo charge for implementation?

Pendo implementation is not included in the license cost. Pendo pushes implementation services on new purchases, charging per consultant hour. Standard implementation is 18 sixty-minute sessions totaling $25,000. Estimated impact: $25,000.

03 How much does Pendo support cost?

Premium support pricing for Pendo depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Pendo?

If you exceed your contracted Monthly Active Users (MAUs), overage bundles can cost double the rate you'd pay at renewal. Pendo doesn't notify you during the contract term if you're over using MAUs, so you need to monitor usage yourself to avoid surprise charges. Estimated impact: $1,900/1,000 MAUs.

05 What add-ons cost extra with Pendo?

Add-on pricing for Pendo varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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