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All Freshdesk Knowledge Base Plans & Pricing

Plan Monthly Annual Best For
Free Not specified
Growth Custom Not specified
Pro Custom Not specified
Enterprise Custom Not specified
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Freshdesk Knowledge Base costs Free to $89 per agents for 6 months as of August 2026, with 4 plans available including a free tier. Plan: Free (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Freshdesk Knowledge Base offers 4 pricing tiers: Free, Growth, Pro, Enterprise.

Compared to other knowledge management software, Freshdesk Knowledge Base is positioned at the mid-market price point.

  • 17 documented hidden costs beyond list price
  • G2 rating: 4.4 out of 5 from 3,599 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Freshdesk Knowledge Base cost?

Freshdesk Knowledge Base offers a free plan with 3 paid tiers from $Infinity to $89/agents for 6 months. Plans include Free (free), Growth (custom pricing), Pro (custom pricing), Enterprise (custom pricing).

Freshdesk Knowledge Base Pricing Overview

Freshdesk Knowledge Base has 4 pricing plans, including a free tier. Paid plans range from $0 to $89/agents for 6 months. The Free plan is free. The Growth plan requires contacting sales for a custom quote. The Pro plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote.

Freshdesk Knowledge Base requiring Customers can cancel at any time notice to cancel.

There are at least 17 documented hidden costs beyond Freshdesk Knowledge Base's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 12, 2026 from 1 independent source.

Try Freshdesk Knowledge Base Free

Freshdesk Knowledge Base offers a Free plan for 6 months. Paid plans are available on an annual per-agent per-month basis.

The Growth plan is billed at $19 per agent per month, Pro at $55 per agent per month, and Enterprise at $89 per agent per month, all when paid annually.

How Freshdesk Knowledge Base Pricing Compares

Compare Freshdesk Knowledge Base pricing against top alternatives in Knowledge Management.

Document360 Custom pricing View pricing → Guru $0-$25/user/month View pricing → Notion $0-$24/user/month View pricing →

Compare Freshdesk Knowledge Base vs Alternatives

Before committing to Freshdesk Knowledge Base, compare pricing with these 3 alternatives in the same category.

VSDocument360
Custom

Growing documentation teams

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VSGuru
Free

Individual users or small teams

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VSNotion
Free

Individuals organizing personal projects and life

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All Freshdesk Knowledge Base alternatives & migration guides

What Companies Actually Pay for Freshdesk Knowledge Base

Review scores
TrustRadius 8.4out of 10 (700)
Trustpilot 1.5out of 5 (405)
G2 4.4out of 5 (3,599)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
platform can be slow when loading ticketsfinding specific information across numerous tickets can be time-consumingfeatures require several clicks to accesslack of asset management features

How Freshdesk Knowledge Base Pricing Compares

Software Starting Price Top Price
Freshdesk Knowledge Base Free $89/agents for 6 months
Document360 Custom Custom
Guru Free $25/user/month
Notion Free $24/user/month
Nuclino Free $12.5/user/month
Slab Free $15/user/month

Browse all Knowledge Management pricing →

17 Freshdesk Knowledge Base Hidden Costs Beyond the List Price

Beyond the listed price, Freshdesk Knowledge Base has at least 17 documented hidden costs that can significantly increase total cost of ownership.

Watch for 17 hidden costs
  • Feature Gating and Tiered Pricing $49/agent/month (Pro plan) or $55/agent/month (Pro plan billed annually)
    high 1 source
    industry "For instance, multi-language support and article versioning require the Pro plan, which costs $49/agent/month (or $55/agent/month billed annually)"
  • Agent Licensing for KB Access $980/month ($11,760/year) for a 20-agent team on the Pro plan
    high 1 source
    industry "Agent Licensing for KB Access: Even agents who only need read-only access to the knowledge base must be licensed, consuming a paid agent seat"
  • AI Add-ons and Session Fees $29/agent/month (Freddy AI Copilot billed annually); $49 per 100 sessions or $100 per 1,000 sessions for additional Freddy AI Agent sessions; $735 per month for 1,500 additional sessions
    high 1 source
    industry "Freddy AI Copilot costs $29/agent/month (billed annually) and is only available on Pro and Enterprise plans"
  • Per-Agent Scalability A 25-agent team on the Pro plan costs $1,225/month, or $14,700 annually.
    high 1 source
    industry "A 25-agent team on the Pro plan costs $1,225/month, or $14,700 annually."
  • KB Access Agent Licensing
    medium 1 source
    industry "Agent Licensing for KB Access: Any agent needing knowledge base access, even for read-only purposes, must be a licensed seat, which contributes to the per-agent cost."
  • Multi-language KB Requirement $49 per agent per month
    high 1 source
    industry "Multi-language Knowledge Base: To enable a multi-language knowledge base, users are required to subscribe to at least the Pro plan, which costs $49 per agent per month, regardless of whether the ticketing features of that plan are needed."
  • HIPAA Compliance Add-on
    medium 1 source
    industry "HIPAA Compliance: HIPAA compliance is offered as a paid add-on, requiring an additional purchase on top of existing licensing, particularly for Enterprise users."
  • Freddy AI Agent Sessions Overage $49 per 100 sessions; an additional $735 per month for 1,500 extra sessions
    high 1 source
    industry "For example, a team handling 2,000 AI-assisted conversations monthly would incur an additional $735 per month for 1,500 extra sessions."
  • Freddy AI Copilot Cost $29 to $49 per agent per month
    medium 1 source
    industry "Freddy AI Copilot: This agent-assist tool, available on Pro and Enterprise plans, costs approximately $29 to $49 per agent per month."
  • Omnichannel Support Upgrade adds $10-$30 per agent per month; a 5-agent team on Omni Growth increases to $145/month, a 53% increase
    high 1 source
    industry "For example, a 5-agent team on Freshdesk Growth pays $95/month, but on Omni Growth, it increases to $145/month, a 53% increase."
  • Feature Gating
    high 1 source
    industry "Freddy AI Copilot: This agent-assist tool, available on Pro and Enterprise plans, costs approximately $29 to $49 per agent per month."
  • Customer-Facing KB Tier Lock $49/agent/month
    medium 1 source
    industry "Customer-Facing Knowledge Base: While a basic knowledge base is available in the free and Growth plans, allowing customers to view articles typically requires upgrading to the Pro plan, which costs $49/agent/month (or $55/agent/month billed annual..."
  • Advanced Reporting Tier Lock
    medium 1 source
    industry "Meaningful insights, custom reports, and dashboards, which are crucial for optimizing knowledge base performance, require Pro or Enterprise plans"
  • Multi-language Support & Article Versioning $55/agent/month (billed annually)
    high 1 source
    industry "For instance, while a basic knowledge base is available in the Growth plan at $19/agent/month (billed annually), multi-language support and versioning typically require the Pro plan, costing $55/agent/month (billed annually)."
  • SSO (Single Sign-On) $89/agent/month (billed annually)
    high 1 source
    industry "SSO (Single Sign-On): Requires the Enterprise tier, priced at $89/agent/month (billed annually)."
  • Scalability Costs
    medium 1 source
    industry "Freddy AI Copilot: An agent-facing assistant, costs approximately $29/agent/month when billed annually, and is available only on Pro and Enterprise plans."
  • Separate Product Subscriptions
    medium 1 source
    industry "Other Freshworks products: If additional functionalities like chat, phone, or CRM are needed, separate subscriptions for Freshchat, Freshcaller, or Freshsales are required."
Tip

Ask your Freshdesk Knowledge Base sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 18 source citations total.

Freshdesk Knowledge Base Contract Terms

Freshdesk Knowledge Base contracts do not auto-renew. Changes require Customers can cancel at any time. These terms are sourced from verified buyer experiences.

Contract Terms
Cancellation Notice Customers can cancel at any time
Based on 1 verified source

Freshdesk Knowledge Base Pricing FAQ

01 Is there a free plan available?

Yes, Freshdesk Knowledge Base has a Free plan available for 6 months.

02 What is the cheapest paid plan?

The cheapest paid plan is Growth, which costs $19 per agent per month when paid annually.

03 Are there monthly billing options?

The provided data only shows annual billing options for the Growth, Pro, and Enterprise plans.

Is this pricing incorrect? — we'll verify and update it.