Quick Answer
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Estimate

Kayako costs $1 to $10K per resolution as of July 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Kayako offers 1 pricing tiers: Kayako One.

Last verified:
Know Before You Buy — Try Kayako Free

Kayako lists $1-$10000/resolution, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: implementation & training, exceeding usage limits, premium support. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Implementation & Training

high implementation

These costs can vary significantly, ranging from a few hundred dollars for basic setups to tens of thousands for enterprise-level implementations, depending on the complexity of deployment.

industry

Hidden/Implementation Costs: Buyers of Kayako and similar help desk software should be aware of several potential hidden and implementation costs: * Implementation, Customization, Training, and Migration: These costs can vary significantly, ranging from a few hundred dollars for basic setups to tens of thousands for enterprise-level implementations, depending on the complexity of deployment

2

Exceeding Usage Limits

medium overage

Hidden costs can include charges for exceeding storage limits or for additional integrations.

industry

Exceeding Usage Limits: Hidden costs can include charges for exceeding storage limits or for additional integrations

3

Premium Support

low support

Access to premium support features may incur extra charges.

industry

Premium Support: Access to premium support features may incur extra charges

4

AI-Resolved Tickets

high overage

For Kayako One, there is a charge of $1 for every support ticket fully resolved by AI.

industry

For example, 100 AI-resolved tickets would add $100/month, and 1,000 AI-resolved tickets would add $1,000/month

Frequently Asked Questions

01 What hidden costs should I budget for with Kayako?

Beyond the license fee, budget for: AI-Resolved Tickets ($1 per ticket). Exact totals depend on your deployment size and negotiated terms.

02 Does Kayako charge for implementation?

Kayako implementation is not included in the license cost. These costs can vary significantly, ranging from a few hundred dollars for basic setups to tens of thousands for enterprise-level implementations, depending on the complexity of deployment..

03 How much does Kayako support cost?

Access to premium support features may incur extra charges..

04 Are there overage or storage costs with Kayako?

Hidden costs can include charges for exceeding storage limits or for additional integrations..

05 What add-ons cost extra with Kayako?

Add-on pricing for Kayako varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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Check current Kayako pricing

Prices and terms change; verify against the live pricing page.

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