Quick Answer
Last verified:

Genesys Cloud pricing varies by team size and features, ranging from $75 to $240 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Genesys Cloud offers 4 pricing tiers: Cloud CX 1, Cloud CX 2, Cloud CX 3, Cloud CX 4. Standard paid plans include Cloud CX 1 at $75/user/month, Cloud CX 2 at $115/user/month, Cloud CX 3 at $155/user/month. The Cloud CX 2 plan is omnichannel contact centers.

Compared to other contact center / ccaas software, Genesys Cloud is positioned at the mid-market price point.

Last verified: February 2026 | Sources: 1 pricing pages and reviews

All Genesys Cloud Plans & Pricing

Plan Monthly Annual Best For
Cloud CX 1 $75 /user/month $900 /user/month Voice contact centers
Cloud CX 2 $115 /user/month $1380 /user/month Omnichannel contact centers
Cloud CX 3 $155 /user/month $1860 /user/month Enterprise contact centers
Cloud CX 4 Contact Contact Advanced enterprise needs
View all features by plan

Cloud CX 1

  • Voice channel
  • Call routing
  • Speech-enabled IVR
  • Outbound campaigns

Cloud CX 2

  • Digital channels
  • Omnichannel routing
  • Quality assurance

Cloud CX 3

  • Workforce management
  • Forecasting
  • Full WEM capabilities

Cloud CX 4

Visit Genesys Cloud Website

Get a custom Genesys Cloud quote

Enter your work email and we'll send you a detailed cost breakdown.

No spam. Unsubscribe anytime.

Hidden Costs to Budget For

Watch for 6 hidden costs
  • Professional services for implementation
  • Data migration fees
  • Custom development costs
  • Premium support tiers
  • Third-party integration costs
  • Carrier charges for telephony
Tip

Ask your Genesys Cloud sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Genesys Cloud cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Genesys Cloud have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Genesys Cloud?

Key features include the items listed in the pricing tiers above.

04 Is Genesys Cloud worth the price?

Value depends on your specific needs and use case. Compare features across plans.