Dialpad Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
Dialpad has a free plan. Paid plans start at $15/month (Standard) and go up to $25/month.
Dialpad costs $15 to $25 per month as of March 2026, with 3 plans available including a free tier. Plans: Standard at $15/month, Pro at $25/month, and Enterprise (free). Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
Dialpad offers 3 pricing tiers: Standard, Pro, Enterprise. A free plan is available. Paid plans include Standard at $15/per user, Pro at $25/per user. The Pro plan is growing businesses requiring ai-powered call intelligence, video conferencing, and crm integrations.
Compared to other business phone / voip software, Dialpad is positioned at the budget-friendly price point.
- Median contract: $300/yr from 0 purchases
- Average negotiated discount: 92%
- 3 documented hidden costs beyond list price
How much does Dialpad cost?
Dialpad Pricing Overview
Dialpad has 3 pricing plans, including a free tier. Paid plans range from $15 to $25/month. The Standard plan costs $15/month, best for small businesses and teams needing basic voip service with messaging and workspace integrations without ai features. The Pro plan costs $25/month, best for growing businesses requiring ai-powered call intelligence, video conferencing, and crm integrations. The Enterprise plan is free and is best for large enterprises requiring advanced ai capabilities, contact center features, compliance certifications, and enterprise-grade support.
The median Dialpad customer pays $300/year, with an average 92% discount available through negotiation.
There are at least 3 documented hidden costs beyond Dialpad's list price, including implementation, training, and add-on fees.
This pricing was last verified in February 4, 2026 from 2 independent sources.
How Dialpad Pricing Compares
Compare Dialpad pricing against top alternatives in Business Phone / VoIP.
All Dialpad Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Standard users: UnlimitedvideoConferencing: Not included | $15 /per user | $15 /per user | Small businesses and teams needing basic VoIP service with messaging and workspace integrations without AI features |
| Pro users: UnlimitedvideoParticipants: Up to 10 participants | $25 /per user | $25 /per user | Growing businesses requiring AI-powered call intelligence, video conferencing, and CRM integrations |
| Enterprise users: UnlimitedvideoParticipants: Up to 150 participants | Contact Sales | Contact Sales | Large enterprises requiring advanced AI capabilities, contact center features, compliance certifications, and enterprise-grade support |
View all features by plan
Standard
- Unlimited calling in US and Canada
- SMS and MMS messaging
- Voicemail transcription
- Mobile and desktop apps
- Basic call analytics
- Google Workspace and Microsoft 365 integrations
- Local number porting
- Unlimited internet fax
- Auto-attendant
- Hold music
- Call forwarding and routing
Pro
- Everything in Standard
- AI-powered real-time call transcription (Vi)
- Unlimited video meetings (up to 10 participants)
- Call recording with unlimited storage
- Advanced analytics and reports
- Salesforce and HubSpot integrations
- Ring groups and call queues
- Call flip between devices
- Multi-level auto-attendant
- Voicemail groups
- Office hours scheduling
Enterprise
- Everything in Pro
- Advanced AI features (sentiment analysis, live coaching, action items)
- Unlimited video meetings (up to 150 participants)
- Contact center capabilities (Dialpad Support add-on)
- Advanced call routing and IVR
- SSO and SAML authentication
- Dedicated customer success manager
- 99.999% uptime SLA
- Custom integrations via API
- Advanced security and compliance (HIPAA, PCI)
- Multi-site management
- Premium support with faster response times
Compare Dialpad vs Alternatives
Before committing to Dialpad, compare pricing with these 3 alternatives in the same category.
Small businesses needing basic VoIP phone service and team messaging without video conferencing or international calling
Compare pricingSmall to medium businesses needing reliable VoIP service with video conferencing and essential phone features
Compare pricingSmall businesses and startups needing reliable VoIP service with essential features at an affordable price point
Compare pricingWhat Companies Actually Pay for Dialpad
The median Dialpad buyer pays $300/year based on 0 verified purchase transactions, with an average 92% savings through negotiation.
with negotiation
How Dialpad Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Dialpad | $15/month | $25/month |
| 8x8 | $15/month | $44/month |
| Nextiva | $15/month | $75/month |
| Ooma Office | $19.95/month | $29.95/month |
| Vonage Business | $13.99/month | $27.99/month |
Dialpad Contract Terms
Dialpad contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.
How to Negotiate Dialpad Pricing
Dialpad contracts are negotiable — buyers save an average of 92% off list price. These 4 tactics are sourced from real buyer experiences and procurement specialists.
Dialpad offers bulk discount deals, especially when bundling with sales products or contact center features. Published pricing is very flexible during the sales process - negotiate based on user count and feature needs.
Reddit - MSP discussing Dialpad deployment: 'I am not 100% on Dialpad pricing, as we got a bulk discount deal with their sales products involved. Their published pricing is VERY flexible from what we experienced during the sales process.'Buying Dialpad through T-Mobile can provide better pricing and smoother onboarding. Support issues go through T-Mobile instead of Dialpad directly, which some users prefer.
Reddit - HubSpot integration discussion: 'We do dialpad through T mobile, we got a bit better pricing that way and the on-boarding was a lot smoother. Additionally any issues go through t mobile support instead of dialpad.'Work with authorized resellers like Brightlio who can secure discounts off standard pricing. For 20-35 users, quotes typically come in at $22-24/user/month with all features vs. $25/month list price.
Reddit - VoIP comparison: 'most of our quotes for GoTo, Vonage or Dialpad that have 20-35 users/devices typically cost $22-$24 per user/device, with all the bells and whistles.'Dialpad is noted for not using aggressive sales tactics compared to competitors. Use this to your advantage - take time to evaluate thoroughly and negotiate calmly knowing they won't pressure you.
Reddit - Salesforce integration search: 'DialPad had the cleanest interface, their AI features are actually useful (which is rare), they had all the features we needed, they didn't do aggressive sales tactics, and their pricing was on the cheaper side.'Dialpad Pricing FAQ
01 How much does Dialpad cost?
Pricing varies by plan. Check the official pricing page for current rates.
02 Does Dialpad have a free tier?
Check the pricing section above for free tier availability.
03 What are the main features of Dialpad?
Key features include the items listed in the pricing tiers above.
04 Is Dialpad worth the price?
Value depends on your specific needs and use case. Compare features across plans.
05 What does Dialpad cost per user per month?
Dialpad pricing starts at $15/user/month for the Standard plan with unlimited calling and SMS in the US and Canada. The Pro plan costs $25/user/month and includes additional features like AI-powered transcription and advanced integrations. Enterprise pricing is custom-quoted. For contact center functionality, pricing is higher at around $75/agent/month.
06 Is Dialpad's pricing more expensive than competitors like RingCentral?
Dialpad's pricing is generally more competitive than RingCentral. Multiple sources note that Dialpad is 'on the cheaper side' compared to RingCentral and offers better value. The Standard plan at $15/month and Pro at $25/month are typically less expensive than comparable RingCentral tiers, though bulk pricing varies.
07 Can I get a discount on Dialpad?
Yes, Dialpad's published pricing is 'very flexible' during the sales process. Bulk discounts are available, especially for larger teams. Purchasing through the T-Mobile partnership can provide better pricing. Working with authorized resellers can also secure discounts - typical negotiated rates for 20-35 users run $22-24/user/month versus the $25/month list price for Pro.
08 Does Dialpad charge extra for features like call recording and transcription?
Call recording and voicemail transcription are included in Dialpad's plans without requiring a higher tier, unlike some competitors. However, some advanced features like dial by extension and certain integrations require the Enterprise tier. The AI transcription feature is a key differentiator that comes standard.
09 Is Dialpad's per-user pricing model cost-effective for teams with mixed usage?
No, Dialpad's per-user pricing can be expensive for teams where not all staff use phones frequently. One business reported their bill went from $200/month to $30/month when switching away from Dialpad because they had many staff who only used phones 2-3 times per week but still paid the full $15/user/month fee. Consider whether all users justify the per-seat cost.
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