Quick Answer
Last verified:

Dialpad pricing varies by team size and features, ranging from $0 to $0 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Dialpad offers 3 pricing tiers: Standard, Pro, Enterprise. Standard paid plans include Standard at $15/per user, Pro at $25/per user. The Pro plan is growing businesses requiring ai-powered call intelligence, video conferencing, and crm integrations.

Compared to other business phone / voip software, Dialpad is positioned at the budget-friendly price point.

Last verified: February 2026 | Sources: 2 pricing pages and reviews
Dialpad is an AI-powered unified communications platform that combines VoIP phone service, video meetings, SMS messaging, and contact center capabilities in a single cloud-based solution. Built on proprietary Voice Intelligence (Vi) technology, Dialpad automatically transcribes calls in real-time, provides live coaching suggestions, analyzes sentiment, and captures action items. With native integrations for Google Workspace, Microsoft 365, Salesforce, HubSpot, and Zendesk, the platform serves businesses of all sizes from startups to enterprises requiring intelligent communication tools.

All Dialpad Plans & Pricing

Plan Monthly Annual Best For
Standard users: UnlimitedvideoConferencing: Not included $15 /per user $180 /per user Small businesses and teams needing basic VoIP service with messaging and workspace integrations without AI features
Pro users: UnlimitedvideoParticipants: Up to 10 participants $25 /per user $300 /per user Growing businesses requiring AI-powered call intelligence, video conferencing, and CRM integrations
Enterprise users: UnlimitedvideoParticipants: Up to 150 participants Contact Contact Large enterprises requiring advanced AI capabilities, contact center features, compliance certifications, and enterprise-grade support
View all features by plan

Standard

  • Unlimited calling in US and Canada
  • SMS and MMS messaging
  • Voicemail transcription
  • Mobile and desktop apps
  • Basic call analytics
  • Google Workspace and Microsoft 365 integrations
  • Local number porting
  • Unlimited internet fax
  • Auto-attendant
  • Hold music
  • Call forwarding and routing

Pro

  • Everything in Standard
  • AI-powered real-time call transcription (Vi)
  • Unlimited video meetings (up to 10 participants)
  • Call recording with unlimited storage
  • Advanced analytics and reports
  • Salesforce and HubSpot integrations
  • Ring groups and call queues
  • Call flip between devices
  • Multi-level auto-attendant
  • Voicemail groups
  • Office hours scheduling

Enterprise

  • Everything in Pro
  • Advanced AI features (sentiment analysis, live coaching, action items)
  • Unlimited video meetings (up to 150 participants)
  • Contact center capabilities (Dialpad Support add-on)
  • Advanced call routing and IVR
  • SSO and SAML authentication
  • Dedicated customer success manager
  • 99.999% uptime SLA
  • Custom integrations via API
  • Advanced security and compliance (HIPAA, PCI)
  • Multi-site management
  • Premium support with faster response times
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Hidden Costs to Budget For

Watch for 10 hidden costs
  • Contact center capabilities (Dialpad Support) sold as separate add-on starting at $75/agent/month
  • International calling charges beyond US and Canada (rates vary by country)
  • Toll-free numbers ($4.95/month per number plus usage fees)
  • Additional local or vanity numbers ($5-$15/month each)
  • SMS messaging costs beyond included allowances (overage charges apply)
  • Premium integrations may require higher-tier subscriptions
  • Phone hardware if using desk phones ($100-$300+ per device)
  • Taxes and regulatory fees (E911, USF, state/local taxes - typically $5-$12/user/month)
  • Implementation and onboarding services for larger deployments
  • AI model customization and training for specialized use cases
Tip

Ask your Dialpad sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Dialpad cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Dialpad have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Dialpad?

Key features include the items listed in the pricing tiers above.

04 Is Dialpad worth the price?

Value depends on your specific needs and use case. Compare features across plans.