Quick Answer
Last verified:

8x8 pricing varies by team size and features, ranging from $0 to $0 per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

8x8 offers 4 pricing tiers: Express, X Series, X Series with Contact Center, Enterprise. Standard paid plans include Express at $15/per user, X Series at $28/per user, X Series with Contact Center at $44/per user. The X Series plan is growing businesses with international teams requiring video conferencing, multi-country calling, and crm integrations.

Compared to other business phone / voip software, 8x8 is positioned at the budget-friendly price point.

Last verified: January 2026 | Sources: 7 pricing pages and reviews
8x8 is a comprehensive unified communications and contact center platform that combines VoIP phone service, video meetings, team messaging, and omnichannel contact center capabilities in an integrated cloud solution. With a strong international presence covering 48 countries with included calling, the platform serves businesses ranging from small teams to global enterprises with 10,000+ users. 8x8's platform provides unlimited calling across multiple countries, advanced analytics powered by AI, and deep integrations with Salesforce, Microsoft Teams, Google Workspace, and leading CRM systems.

All 8x8 Plans & Pricing

Plan Monthly Annual Best For
Express users: UnlimitedvideoMeetings: Not included $15 /per user $180 /per user Small businesses needing basic VoIP phone service and team messaging without video conferencing or international calling
X Series users: UnlimitedvideoParticipants: Up to 500 participants $28 /per user $336 /per user Growing businesses with international teams requiring video conferencing, multi-country calling, and CRM integrations
X Series with Contact Center users: UnlimitedvideoParticipants: Up to 500 participants $44 /per user $528 /per user Medium to large businesses requiring comprehensive contact center capabilities with global calling coverage and advanced analytics
Enterprise users: Enterprise scale (1,000+ users)customization: Fully customizable Contact Contact Large enterprises with complex requirements, compliance needs, global operations, and dedicated support requirements
View all features by plan

Express

  • Unlimited calling in US and Canada
  • Team messaging
  • Mobile and desktop apps
  • Voicemail with transcription
  • Auto-attendant
  • Call forwarding and routing
  • Local number porting
  • Fax to email
  • Basic analytics
  • Hold music and greetings

X Series

  • Everything in Express
  • Unlimited video meetings (up to 500 participants)
  • Unlimited calling in 14 countries (US, Canada, UK, France, Germany, Spain, Italy, etc.)
  • Call recording with unlimited storage
  • Advanced analytics and reports
  • CRM integrations (Salesforce, HubSpot, Zendesk)
  • Multi-level auto-attendant
  • Ring groups and hunt groups
  • Paging groups
  • Hot desking
  • Microsoft Teams integration

X Series with Contact Center

  • Everything in X Series
  • Unlimited calling in 48 countries
  • Omnichannel contact center (voice, email, chat, SMS, social)
  • AI-powered analytics and insights
  • Quality management and call scoring
  • Workforce management tools
  • Advanced IVR and call routing
  • CRM screen pops
  • Real-time and historical reporting
  • Supervisor dashboards
  • Speech analytics
  • Custom call flows

Enterprise

  • Everything in X Series with Contact Center
  • Dedicated account team
  • Custom SLA agreements (99.999% uptime)
  • Advanced security features (SSO, SAML, encryption)
  • Compliance certifications (HIPAA, PCI-DSS, SOC 2)
  • Custom integrations and API access
  • Global deployment support
  • White-glove onboarding and training
  • Priority support with guaranteed response times
  • Volume discounts for 100+ users
  • Multi-site management and reporting
Visit 8x8 Website

Get a custom 8x8 quote

Enter your work email and we'll send you a detailed cost breakdown.

No spam. Unsubscribe anytime.

Hidden Costs to Budget For

Watch for 12 hidden costs
  • Taxes and regulatory fees vary significantly by country (typically $5-$15/user/month in US)
  • Toll-free numbers ($10-$15/month per number plus per-minute usage charges)
  • Additional local or international numbers ($5-$20/month each depending on country)
  • International calling overage charges for countries not included in plan
  • SMS and MMS messaging costs beyond included allowances
  • Professional services for implementation and customization ($5,000-$50,000+ depending on size)
  • Training and onboarding programs for larger deployments
  • Phone hardware costs if using desk phones ($150-$500+ per device)
  • Integration setup fees for complex CRM or business system integrations
  • Premium support packages beyond standard tier
  • Migration services from existing phone system
  • Customers report unexpected fees and charges appearing on bills
Tip

Ask your 8x8 sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does 8x8 cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does 8x8 have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of 8x8?

Key features include the items listed in the pricing tiers above.

04 Is 8x8 worth the price?

Value depends on your specific needs and use case. Compare features across plans.