Quick Answer
Last verified:

Kore.ai pricing varies by team size and features, ranging from $50 to $25K per month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Kore.ai offers 3 pricing tiers: Essential, Advanced, Enterprise. Standard paid plans include Essential at $60/month, Advanced at $180/month. The Advanced plan is growing businesses needing advanced nlp, multi-channel virtual assistants, and workflow automation.

Compared to other ai chatbot platforms software, Kore.ai is positioned at the mid-market price point.

Last verified: January 2026 | Sources: 5 pricing pages and reviews

Kore.ai is an enterprise virtual assistant platform that enables businesses to build, deploy, and manage AI-powered chatbots, voice bots, and virtual assistants at scale. Unlike simpler chatbot builders, Kore.ai offers a comprehensive platform with four core modules: Automation AI (conversational workflows), Search AI (knowledge retrieval), Contact Center AI (customer service), and Agent AI (human agent assistance). The platform serves over 400 Fortune 2000 companies including Coca-Cola, PNC Bank, Cigna, AT&T, and Airbus, and is recognized as a leader in Gartner's Magic Quadrant for Enterprise Conversational AI.

Pricing starts at $50/month for the Essential plan (annual billing) or $60/month (monthly billing), which includes chatbot builder, IVR support, speech recognition, NLP, and generative AI. The Advanced plan at $150/month (annual) or $180/month (monthly) adds higher limits, advanced analytics, Search AI, and priority support. Enterprise pricing is custom and typically starts around $300,000/year for full-scale deployments with Contact Center AI, Agent AI, dedicated support, and SLAs.

A critical cost consideration: Kore.ai uses 15-minute session-based billing for Automation AI and Search AI, meaning a 31-minute conversation counts as 3 sessions, not 1. This billing model can significantly inflate costs for complex use cases like IT support or financial advisory where conversations run longer. Additionally, Contact Center AI and Agent AI are billed per agent seat, adding substantial costs for teams with multiple human agents. Enterprise implementations also require significant upfront investment in professional services ($25,000-100,000+) for integration, customization, and training.

In this 2026 pricing guide, we break down Kore.ai's three pricing tiers, explain the session-based billing model, expose hidden implementation and agent seat costs, and compare Kore.ai to alternatives like Yellow.ai, Botpress, Chatbase, and Voiceflow to help you determine whether an enterprise virtual assistant platform is the right investment for your organization.

All Kore.ai Plans & Pricing

Plan Monthly Annual Best For
Essential Billing Model: Per 15-minute sessionSessions: Included allocation (varies) $60 /month $50 /monthSave 17% Small teams getting started with AI-powered virtual assistants for basic customer support automation
Advanced Billing Model: Per 15-minute sessionSessions: Higher allocation $180 /month $150 /monthSave 17% Growing businesses needing advanced NLP, multi-channel virtual assistants, and workflow automation
Enterprise Billing Model: Custom (sessions + agent seats)Sessions: Unlimited/custom Contact Contact Large enterprises in banking, healthcare, telecom, and retail needing full-scale virtual assistant platforms with deep system integration
View all features by plan

Essential

  • Chatbot builder with visual flow editor
  • IVR and voice assistant support
  • Speech recognition
  • Multilingual interface
  • Natural Language Processing (NLP)
  • Generative AI capabilities
  • Basic analytics
  • Community and email support
  • Pre-built templates

Advanced

  • Everything in Essential
  • Higher session limits
  • Advanced NLP and dialog management
  • Multi-channel deployment
  • Advanced analytics and reporting
  • Search AI capabilities
  • Workflow automation
  • Priority support
  • API access for custom integrations

Enterprise

  • Everything in Advanced
  • Unlimited session allocation
  • Contact Center AI integration
  • Agent AI for human agent assistance
  • Advanced security (SSO, SCIM)
  • Data residency controls
  • Custom SLAs
  • Dedicated Customer Success Manager
  • Professional services and onboarding
  • White-label options
  • Audit logs and compliance features
  • Custom integrations with enterprise systems (SAP, Salesforce, ServiceNow)
Visit Kore.ai Website

Get a custom Kore.ai quote

Enter your work email and we'll send you a detailed cost breakdown.

No spam. Unsubscribe anytime.

Hidden Costs to Budget For

Watch for 6 hidden costs
  • 15-minute session billing inflates costs: Kore.ai bills per 15-minute conversation block, so a 31-minute chat counts as 3 sessions, not 2 -- high-complexity interactions like IT support or financial advisory that run longer dramatically multiply session charges beyond initial estimates
  • Enterprise pricing starts at ~$300,000/year: While self-serve plans start at $50-180/month, most enterprise implementations land around $300,000/year with custom contracts -- a massive jump from the advertised self-serve tiers that requires significant budget commitment
  • Implementation requires dedicated engineering: Enterprise deployments often need months of setup with dedicated developers and specialists for customization, integration, and training -- professional services costs can range from $25,000-100,000+ and are separate from subscription pricing
  • Contact Center AI and Agent AI billed separately: Kore.ai's Contact Center AI and Agent AI modules are billed per agent seat (named or concurrent) on top of the base platform subscription -- adding human agent tools can double or triple total costs for teams with 10+ agents
  • Ongoing maintenance and customization costs: Unlike simple chatbot builders, Kore.ai's enterprise platform requires ongoing engineering for customization, integration maintenance, and updates -- plan for 10-20% of initial implementation cost annually for maintenance
  • Training and certification expenses: Kore.ai's platform complexity means teams often need formal training to use it effectively -- while some training is included in Enterprise plans, comprehensive certification programs and extended training for large teams incur additional fees
Tip

Ask your Kore.ai sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Kore.ai cost?

Kore.ai offers three pricing tiers: Essential at $50/month (annual) or $60/month (monthly), Advanced at $150/month (annual) or $180/month (monthly), and Enterprise with custom pricing typically starting around $300,000/year. All plans use session-based billing where a 15-minute conversation block counts as one session. Contact Center AI and Agent AI are billed separately per agent seat. Enterprise pricing requires contacting sales and depends on volume, channels, integrations, and support requirements.

02 Is there a free version of Kore.ai?

Kore.ai offers a free trial to test the platform, but there is no permanent free tier like competitors Chatbase or Botpress offer. The free trial allows you to explore the bot builder, NLP capabilities, and basic features before committing to a paid plan. After the trial ends, the lowest-cost option is the Essential plan at $50/month (annual billing). For enterprises evaluating the platform, Kore.ai offers POC (proof of concept) engagements through their sales team.

03 What is Kore.ai?

Kore.ai is an enterprise virtual assistant platform that enables businesses to build, deploy, and manage AI-powered chatbots, voice bots, and virtual assistants. The platform includes Automation AI for building conversational workflows, Search AI for knowledge retrieval, Contact Center AI for customer service, and Agent AI for assisting human agents. Kore.ai serves over 400 Fortune 2000 companies including Coca-Cola, PNC Bank, Cigna, AT&T, and Airbus. It's recognized as a leader in Gartner's Magic Quadrant for Enterprise Conversational AI.

04 How does Kore.ai session-based billing work?

Kore.ai's Automation AI and Search AI are billed per 15-minute session. A session starts when a user begins interacting with the bot and lasts for 15 minutes. If the conversation extends beyond 15 minutes, a new session is counted. For example, a 31-minute conversation counts as 3 sessions (0-15 minutes, 16-30 minutes, 31-end). This billing model can significantly increase costs for complex support scenarios where conversations run longer. Contact Center AI and Agent AI use a separate per-seat billing model.

05 Kore.ai vs Yellow.ai: which is better?

Both Kore.ai and Yellow.ai are enterprise-grade conversational AI platforms. Kore.ai is recognized as a Gartner Magic Quadrant leader with deep enterprise integration capabilities (SAP, Salesforce, ServiceNow) and is stronger in industries like banking, healthcare, and telecom. Yellow.ai excels in multilingual support (135+ languages) and has broader channel coverage (35+ channels). Kore.ai starts lower for self-serve ($50/month Essential) but enterprise pricing is similar for both ($300K+/year). Choose Kore.ai for deep process automation and enterprise system integration. Choose Yellow.ai for multilingual, omnichannel customer engagement.

06 Kore.ai vs Botpress: which should I choose?

Kore.ai and Botpress target different segments. Kore.ai is a fully managed enterprise platform starting at $50/month (Essential) with enterprise deployments at ~$300K/year. Botpress is open-source with self-hosting options, starting free and with Team plans at $495/month. Choose Kore.ai if you need enterprise-grade virtual assistants with Contact Center AI, deep system integration, and managed infrastructure. Choose Botpress if you want open-source flexibility, self-hosting, lower costs, and have development resources to build and maintain your chatbots.

07 What industries does Kore.ai serve?

Kore.ai serves enterprises across banking and financial services (PNC Bank, Cigna), telecom (AT&T), healthcare, retail, manufacturing (Airbus), and more. The platform has pre-built solutions for industry-specific use cases like banking virtual assistants, healthcare patient engagement, retail customer support, and HR/IT service desk automation. Over 400 Fortune 2000 companies use Kore.ai, and the platform supports 100+ languages with industry-specific NLP models.

08 Does Kore.ai offer Contact Center AI?

Yes, Kore.ai offers a Contact Center AI module that provides AI-powered customer service capabilities including intelligent routing, real-time agent assist, automated quality management, and conversation analytics. Contact Center AI is billed separately per agent seat (named or concurrent) on top of the base platform subscription. This module integrates with existing contact center infrastructure and can work alongside human agents, providing real-time suggestions, automated summaries, and next-best-action recommendations.

09 How long does Kore.ai take to implement?

Implementation timelines vary widely. Simple chatbots using the Essential plan with pre-built templates can be deployed within 1-2 weeks. Advanced deployments with custom NLP, multi-channel setup, and integrations typically take 4-8 weeks. Full enterprise implementations with deep system integration (SAP, Salesforce, ServiceNow), custom Contact Center AI, and multilingual deployment can take 3-6 months and require professional services. Plan for $25,000-100,000+ in implementation costs for enterprise deployments.