Kore.ai Pricing 2026

Kore.ai offers three pricing tiers: Essential at $50/month (annual) or $60/month (monthly), Advanced at $150/month (annual) or $180/month (monthly), and Enterprise with custom pricing typically starting around $300,000/year. All plans use session-based billing where a 15-minute conversation block counts as one session. Contact Center AI and Agent AI are billed separately per agent seat. Enterprise pricing requires contacting sales and depends on volume, channels, integrations, and support requirements.

Kore.ai offers a free trial to test the platform, but there is no permanent free tier like competitors Chatbase or Botpress offer. The free trial allows you to explore the bot builder, NLP capabilities, and basic features before committing to a paid plan. After the trial ends, the lowest-cost option is the Essential plan at $50/month (annual billing). For enterprises evaluating the platform, Kore.ai offers POC (proof of concept) engagements through their sales team.

Kore.ai is an enterprise virtual assistant platform that enables businesses to build, deploy, and manage AI-powered chatbots, voice bots, and virtual assistants. The platform includes Automation AI for building conversational workflows, Search AI for knowledge retrieval, Contact Center AI for customer service, and Agent AI for assisting human agents. Kore.ai serves over 400 Fortune 2000 companies including Coca-Cola, PNC Bank, Cigna, AT&T, and Airbus. It's recognized as a leader in Gartner's Magic Quadrant for Enterprise Conversational AI.

Kore.ai's Automation AI and Search AI are billed per 15-minute session. A session starts when a user begins interacting with the bot and lasts for 15 minutes. If the conversation extends beyond 15 minutes, a new session is counted. For example, a 31-minute conversation counts as 3 sessions (0-15 minutes, 16-30 minutes, 31-end). This billing model can significantly increase costs for complex support scenarios where conversations run longer. Contact Center AI and Agent AI use a separate per-seat billing model.

Both Kore.ai and Yellow.ai are enterprise-grade conversational AI platforms. Kore.ai is recognized as a Gartner Magic Quadrant leader with deep enterprise integration capabilities (SAP, Salesforce, ServiceNow) and is stronger in industries like banking, healthcare, and telecom. Yellow.ai excels in multilingual support (135+ languages) and has broader channel coverage (35+ channels). Kore.ai starts lower for self-serve ($50/month Essential) but enterprise pricing is similar for both ($300K+/year). Choose Kore.ai for deep process automation and enterprise system integration. Choose Yellow.ai for multilingual, omnichannel customer engagement.

Kore.ai and Botpress target different segments. Kore.ai is a fully managed enterprise platform starting at $50/month (Essential) with enterprise deployments at ~$300K/year. Botpress is open-source with self-hosting options, starting free and with Team plans at $495/month. Choose Kore.ai if you need enterprise-grade virtual assistants with Contact Center AI, deep system integration, and managed infrastructure. Choose Botpress if you want open-source flexibility, self-hosting, lower costs, and have development resources to build and maintain your chatbots.

Kore.ai serves enterprises across banking and financial services (PNC Bank, Cigna), telecom (AT&T), healthcare, retail, manufacturing (Airbus), and more. The platform has pre-built solutions for industry-specific use cases like banking virtual assistants, healthcare patient engagement, retail customer support, and HR/IT service desk automation. Over 400 Fortune 2000 companies use Kore.ai, and the platform supports 100+ languages with industry-specific NLP models.

Yes, Kore.ai offers a Contact Center AI module that provides AI-powered customer service capabilities including intelligent routing, real-time agent assist, automated quality management, and conversation analytics. Contact Center AI is billed separately per agent seat (named or concurrent) on top of the base platform subscription. This module integrates with existing contact center infrastructure and can work alongside human agents, providing real-time suggestions, automated summaries, and next-best-action recommendations.

Implementation timelines vary widely. Simple chatbots using the Essential plan with pre-built templates can be deployed within 1-2 weeks. Advanced deployments with custom NLP, multi-channel setup, and integrations typically take 4-8 weeks. Full enterprise implementations with deep system integration (SAP, Salesforce, ServiceNow), custom Contact Center AI, and multilingual deployment can take 3-6 months and require professional services. Plan for $25,000-100,000+ in implementation costs for enterprise deployments.

No, Kore.ai is designed as a low code/no code platform. Users report being able to develop enterprise-level chatbots without extensive programming knowledge. The platform has a straightforward and user-friendly interface that allows developers of all skill levels to create complex conversational flows.

Kore.ai supports enterprise-level chatbot development. Users report building multiple sophisticated chatbots with natural language processing, AI intents, knowledge graph functionality, and API integration capabilities. The platform is used across industries including hospitality, airlines, and customer support.

Users consistently rate support highly, with ratings of 8-10 out of 10. Reviewers mention excellent documentation that answers possible client questions, and responsive support teams. The platform also has a helpful community for developer assistance.