Birdeye vs Reputation.com Pricing (2026)
Compare / Birdeye vs Reputation.com
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Team size
25 seats

Birdeye vs Reputation.com

Review Management pricing comparison · 2026

Birdeye pricing ranges from $299–$449/month, while Reputation.com ranges from $80–$150/month. Reputation.com is typically 69% more affordable, though your actual cost depends on tier and team size.

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Compare
2 products · Review Management
Side-by-side · live
Birdeye
Birdeye is an all-in-one reputation management and customer experience platform designed f
verified 20d ago
$4.8K $14K
View pricing →
Reputation.com
Reputation.
verified 8w ago
$4.8K $14K
View pricing →
Recorded annual contract medians
Birdeye median is $9.2K less than Reputation.com · different customer contracts; not a quote
Cheapest $4.8K
Spread 66%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Growth
$4.2K/yr
year 1 license · flat plan price
Rep Core + Pulse
$1.4K/yr
year 1 license · flat plan price
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$4.8K/yr
Vendr · n=4 · limited data
Median annual
$14K/yr
Vendr · n=5 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 17 sourced facts
11 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 2w ago
Confidence High confidence
Sources 17 sourced facts
13 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 1mo ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Annual Contract Auto-Renewal Lock-In
    $3,588-$5,388
    4 sources
  • Post-Onboarding Support Drop-Off
    10-20% of license costs
    3 sources
  • Per-Location Pricing Multiplier
    $299-$449/user/month
    2 sources
  • Opaque Pricing Until Contact Info Submitted
    5-10% of license costs
    2 sources
5 documented
  • Integration Setup and Maintenance Issues
    10-20% of license costs
    2 sources
  • Platform Reliability Issues
    5-10% of license costs
    2 sources
  • Annual Contract Lock-In
    50-100% of license costs
    1 source
  • Extended Integration and Implementation Delays
    5-15% of license costs
    2 sources
  • Premium Pricing Relative to Delivered Value
    10-20% of license costs
    3 sources
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Birdeye
Reputation.com
Auto-renewal
Yes
Yes
Cancellation
Must cancel on exact renewal date; advance cancellation requests reportedly not honored and full annual fee charged on renewal regardless
—
Commitment
1 year minimum; 3-year contracts reported by some users
1 year
Price escalation
No published schedule; no mid-contract price increase reports in available sources, but users report lock-in makes cost reduction impossible
No published schedule; users report being held to full contract value even when services are not delivered
Can downgrade
No
—
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
1.7out of 5 (25)
Best for
Small businesses with 1-3 locations needing basic review management
Watch out
Extreme difficulty canceling subscriptions with charges continuing after cancellation requests
TrustRadius
8.4out of 5 (8)
Trustpilot
1.5out of 5 (24)
Best for
Businesses focused on reviews and listings management without survey needs
Watch out
Annual contract lock-in with no exit when platform fails to deliver promised features
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Birdeye pricing
Discount programs →
Visit Reputation.com pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Review Management

Birdeye

$299–$449
/month
4 plans
Full pricing breakdown →
VS
Review Management

Reputation.com

$80–$150
/month
4 plans
Full pricing breakdown →

Birdeye and Reputation.com both operate in the review management category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Birdeye Reputation.com
Starter $299 /per location/month $80 /per location/month
Growth $349 /per location/month $115 /per location/month
Dominate $449 /per location/month $150 /per location/month
Premium (4+ locations) Custom Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Birdeye

4 scenarios
$3,588/year ($299/month × 12)
Single-Location Small Business (Starter)
$4,188/year ($349/month × 12)
Single-Location Growing Business (Growth)
$5,388/year ($449/month × 12)
Single-Location Full-Feature (Dominate)
See all 4 scenarios →

Reputation.com

3 scenarios
$14,000/year
Mid-Market Business (Vendr Median)
$960/year ($80/month)
Single Location — Rep Core
$1,800/year ($150/month)
Single Location — Rep Core + Surveys

Market Intelligence

Birdeye

Median annual cost
$4,788
Based on
4 deals

Reputation.com

Median annual cost
$14,000
Based on
5 deals

What Users Say

Birdeye

Trustpilot
1.7out of 5 (25)
Top complaints
  • Extreme difficulty canceling subscriptions with charges continuing after cancellation requests
  • Auto-renewal enforcement and charges for full annual fee even after explicit non-renewal requests
  • Support becomes unresponsive and unavailable after the 6-month onboarding period ends

Reputation.com

Trustpilot
1.5out of 5 (24)
TrustRadius
8.4out of 10 (8)
Top complaints
  • Annual contract lock-in with no exit when platform fails to deliver promised features
  • Poor customer service — account managers and CSMs are unresponsive and pass issues without resolution
  • Integration and implementation issues lasting 6+ months with no clear ownership or resolution

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Birdeye 4 hidden costs

critical
Annual Contract Auto-Renewal Lock-In $3,588-$5,388
high
Post-Onboarding Support Drop-Off 10-20% of license costs
high
Per-Location Pricing Multiplier $299-$449/user/month
low
Opaque Pricing Until Contact Info Submitted 5-10% of license costs
See all Birdeye hidden costs →

Reputation.com 6 hidden costs

high
Integration Setup and Maintenance Issues 10-20% of license costs
medium
Platform Reliability Issues 5-10% of license costs
high
Annual Contract Lock-In 50-100% of license costs
high
Extended Integration and Implementation Delays 5-15% of license costs
medium
Premium Pricing Relative to Delivered Value 10-20% of license costs
See all Reputation.com hidden costs →

Contract Terms

Term Birdeye Reputation.com
Auto-renewal Yes Yes
Cancellation Must cancel on exact renewal date; advance cancellation requests reportedly not honored and full annual fee charged on renewal regardless —
Minimum commitment 1 year minimum; 3-year contracts reported by some users 1 year
Price escalation No published schedule; no mid-contract price increase reports in available sources, but users report lock-in makes cost reduction impossible No published schedule; users report being held to full contract value even when services are not delivered
Can downgrade No —

Continue researching

Birdeye

Reputation.com

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