PolyAI Pricing 2026: Enterprise Custom Quotes

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All PolyAI Plans & Pricing

Plan	Monthly	Annual	Best For
Custom	Contact Sales	Contact Sales	Not specified
Verified pricing · last checked June 2026 · 1 source Get this price at PolyAI →

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Custom

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Quick Answer

Last verified: June 14, 2026

High confidence

PolyAI uses custom pricing as of August 2026. Contact PolyAI directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

Free tier: No free tier available

PolyAI offers 1 pricing tiers: Custom.

Compared to other voice ai agents & conversational ivr software, PolyAI is positioned at the budget-friendly price point.

9 documented hidden costs beyond list price
G2 rating: 5 out of 5 from 12 reviews (as of Jul 2026)

How much does PolyAI cost?

PolyAI uses custom pricing across 1 plan. Contact PolyAI directly for a personalized quote. Plans include Custom (custom pricing).

PolyAI Pricing Overview

PolyAI uses custom pricing — contact their sales team for a quote. The Custom plan requires contacting sales for a custom quote.

There are at least 9 documented hidden costs beyond PolyAI's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 14, 2026 from 1 independent source.

Request PolyAI Pricing

PolyAI offers custom pricing for its services. Contact their sales team for specific details on plans and features.

How PolyAI Pricing Compares

Compare PolyAI pricing against top alternatives in Voice AI Agents & Conversational IVR.

Bland AI $0-$499/min View pricing → Retell AI $0.002-$0.07/min for AI Voice Agents View pricing → Thoughtly $500-$500/per month View pricing →

Compare PolyAI vs Alternatives

Before committing to PolyAI, compare pricing with these 3 alternatives in the same category.

From $0.002/min for AI Voice Agents

All PolyAI alternatives & migration guides

What Buyers Report Paying for PolyAI

Buyer-reported pricing

from $150,000/yrestimated range, 3 public sources

Buyers report PolyAI starting at $150,000 per year, based on 3 public sources. This is an estimated floor, not an official quote. The pricing is primarily usage-based, charging per minute of automated conversation, and scales directly with call volume.

What Companies Actually Pay for PolyAI

Review scores

G2 5out of 5 (12)

Third-party review aggregates, as of Jul 2026

Top pricing complaints

occasional slowness in performancelagging issuesslow loading timesannoying advertisements

How PolyAI Pricing Compares

Software	Starting Price	Top Price
PolyAI	Custom	Custom
Bland AI	Free	$499/min
Retell AI	$0.002/min for AI Voice Agents	$0.07/min for AI Voice Agents
Thoughtly	$500/per month	$500/per month
ElevenLabs Conversational AI	Free	$990/per month
Hamming	Custom	Custom

Browse all Voice AI Agents & Conversational IVR pricing →

9 PolyAI Hidden Costs Beyond the List Price

Beyond the listed price, PolyAI has at least 9 documented hidden costs that can significantly increase total cost of ownership.

Watch for 9 hidden costs

Telephony Infrastructure Charges
medium 1 source

industry "Telephony Infrastructure Charges: Public Switched Telephone Network (PSTN) carrier routing is not included in PolyAI contracts, introducing recurring voice transport costs that depend on call concurrency levels."
Compliance Engineering Overhead
high 1 source

industry "Compliance Engineering Overhead: For businesses in regulated sectors like healthcare or financial services, additional engineering work to meet compliance frameworks (e.g."
API Integrations
high 1 source

industry "API Integrations: Connecting PolyAI to existing Customer Relationship Management (CRM) platforms, policy systems, billing platforms, or proprietary databases can expand the implementation scope and add substantial costs beyond the initial agreement."
Workflow Iteration & Lifecycle Management
medium 1 source

industry "The absence of a self-service prompt testing sandbox means teams rely on consulting cycles for updates, further contributing to costs."
Base Platform Fee $150,000 per year / €200,000
critical 1 source

industry "Buyers should anticipate several costs beyond the base contract: * Base Contract/Platform Fee: PolyAI contracts typically start around $150,000 per year for the base platform, which includes the voice agent, language support, integrations, and acc..."
Usage-Based Fees
high 1 source

industry "This usage-based model means costs are directly proportional to call volume, leading to unpredictable billing during volume spikes."
Conversation Iteration Bottlenecks
medium 1 source

industry "This can add to the effective cost over a 24-36 month Total Cost of Ownership (TCO) horizon."
Multilingual Deployment
medium 1 source

industry "Multilingual Deployment: Each new language may require additional training, tuning, or contract scoping, potentially altering the base contract or per-minute rate."
Premium Support 10-20%
medium 1 source

industry "Premium Support and Optimization: While proactive performance improvements, maintenance, and 24/7 support are generally included in the per-minute rate, premium support with faster response times and dedicated resources may add 10-20% to monthly c..."

Tip

Ask your PolyAI sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources

industry G2 B2B reviews

Key claims include inline source attribution. Data verified against multiple independent sources. 10 source citations total.

PolyAI Contract Terms

PolyAI contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms

Minimum Commitment annual or multi-year commitments with minimum spend thresholds

Based on 1 verified source

PolyAI Pricing FAQ

01 Does PolyAI have a free plan?

PolyAI does not offer a free plan.

02 What are the pricing tiers for PolyAI?

PolyAI offers custom pricing. Please contact their sales team for more information.

03 How can I get pricing details for PolyAI?

Pricing for PolyAI is available by contacting their sales team directly.

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