CapCut Reviews (2026): What Users Say About Price and Value
Third-party ratings, recurring complaints and dated quotes, reported as published, next to the verified list price.
CapCut third-party review ratings (as of 2026-07-08): Trustpilot 1.2 out of 5 from 24 reviews. TrustRadius and G2: not available. The Trustpilot figure rests on fewer than 50 reviews, a small sample. Platforms use different scales and reviewer pools, so CostBench reports each figure as published and does not combine them into a single score.
Recurring complaints
Summarized themes from third-party reviews, as of 2026-07-08. These are CostBench summaries of what reviewers raise repeatedly, not direct quotes or a measure of how common each issue is.
- Subscription cannot be cancelled through the app
- Continued charges after cancellation with no refund
- AI features consume credits without following instructions or delivering results
- Features locked behind paywalls only revealed after significant time invested
- Auto-renewal without advance warning
- Customer support unresponsive or unhelpful
- Previously free features moved to paid plans over time
- Desktop app stability issues including crashes on export
What reviewers wrote
Short excerpts from individual third-party reviews and comments, with source and date. Excerpts ending in … are truncated. Individual reviews are anecdotes, not a representative sample.
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“I signed up for a paid subscription when CapCut was running a promotional offer. When I decided to cancel, there was no option anywhere in the app to cancel the subscription, so I deleted my accou...”
Trustpilot review · ·Topic: Subscription Cancellation Difficulty
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“I had an annual subscription renew without any prior warning, so I contacted them and had no response. Out of desperation I logged a dispute with PayPal. Suddenly CapCut got in touch, suggestin...”
Trustpilot review · ·Topic: Auto-Renewal Without Warning
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“I Literally edited a whole entire trend and then when i got to upload it it says i have to pay tons of money because i used a chroma pen or something to get rid of a back ground how great, all of that...”
Trustpilot review · ·Topic: Features Locked Behind Paywall Mid-Use
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“Beware of the trial offers here. If you start a trial for one tier (Plus) and then try to switch to Pro to see the difference, they will cancel your trial and charge your card for the full price immed...”
Trustpilot review · ·Topic: Trial Switching Charges Full Price Immediately
CapCut pricing, for context
Value complaints are easier to judge against the list price. Current plans, last verified Oct 10, 2026:
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Free | Free | Free | Casual creators making short-form content for TikTok, Instagram Reels, and YouTube Shorts |
| Verified pricing · last checked October 2026 · 1 source
Get this price at CapCut →
| |||
| What's included at Free Best for: Casual creators making short-form content for TikTok, Instagram Reels, and YouTube Shorts
| |||
| Pro | $19.99 /month | $15 /monthbilled annually$179.99/year totalSave 25% | Content creators, influencers, and professionals needing 4K export, full AI tools, and desktop + mobile access |
| Verified pricing · last checked October 2026 · 1 source
Get this price at CapCut →
| |||
| What's included at Pro Best for: Content creators, influencers, and professionals needing 4K export, full AI tools, and desktop + mobile access
| |||
| Ultra | $79 /month | $75 /monthbilled annually$900/year totalSave 5% | Creators who generate a lot of AI video and images each month |
| Verified pricing · last checked October 2026 · 1 source
Get this price at CapCut →
| |||
| What's included at Ultra Best for: Creators who generate a lot of AI video and images each month
| |||
| Team | Contact Sales | $8.96 /seat/monthbilled annually$107.5/year totalSave 28% | Marketing teams and agencies needing shared workspaces, brand kits, and centralized billing |
| Verified pricing · last checked October 2026 · 1 source
Get this price at CapCut →
| |||
| What's included at Team Best for: Marketing teams and agencies needing shared workspaces, brand kits, and centralized billing
| |||
01 What rating do CapCut reviews give it?
Trustpilot: 1.2 out of 5 from 24 reviews (as of 2026-07-08). TrustRadius and G2: not available. These are the platforms' own published figures; CostBench does not compute a combined rating.
02 What do CapCut users complain about most?
Recurring themes summarized from third-party reviews (as of 2026-07-08): Subscription cannot be cancelled through the app; Continued charges after cancellation with no refund; AI features consume credits without following instructions or delivering results; Features locked behind paywalls only revealed after significant time invested; Auto-renewal without advance warning; Customer support unresponsive or unhelpful; Previously free features moved to paid plans over time; Desktop app stability issues including crashes on export.
03 Does CostBench give CapCut its own review score?
No. CostBench reports each third-party platform's rating as published, with its review count and the date it was checked, and does not blend them into a CostBench score. Platforms use different scales (Trustpilot and G2 out of 5, TrustRadius out of 10) and draw on different reviewers.