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ConnectWise ScreenConnect costs $30 to $72 per month as of November 2026, with 4 plans available. Plans: One at $30/month (billed annually), Standard at $62/user/month, and Premium at $72/user/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

ConnectWise ScreenConnect offers 4 pricing tiers: One, Standard, Premium, Enterprise. Paid plans include One at $30/month (billed annually), Standard at $62/user/month, Premium at $72/user/month. The Standard plan is small it teams.

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Know Before You Buy — See ConnectWise ScreenConnect Plans

ConnectWise ScreenConnect lists $30-$72/month, but hidden costs like implementation and support add to the total as of November 2026. Key hidden costs: mid-contract price increases and inflated billing, overbilling and phantom charges, premium support upcharge doesn't deliver. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Mid-Contract Price Increases and Inflated Billing

high overage

Multiple users report that ConnectWise raises prices after contracts are signed, and that invoices frequently reflect rates significantly above agreed pricing — in one case 50% more than quoted. Billing errors are common and difficult to dispute or credit. Users report paying everything upfront, which removes leverage once billing discrepancies emerge.

trustpilot · 2023-12-28

This company, increase prices right after contract. They do not reply to support tickets.

trustpilot · 2025-11-12

The bills are nearly always inflated because they hope we won't notice the errors. It's difficult to get any refund or credit, and of course we had to pay for everything upfront!

2

Overbilling and Phantom Charges

critical addon

Customers consistently report being billed for products they never ordered, inflated invoices with pricing errors, and charges for services that were canceled years prior. Obtaining refunds or credits is difficult.

trustpilot · 2026-02-11

over bill you, raise your rates as they want, contracts mean nothing

trustpilot · 2025-11-12

The bills are nearly always inflated because they hope we won't notice the errors. It's difficult to get any refund or credit, and of course we had to pay for everything upfront!

3

Premium Support Upcharge Doesn't Deliver

high support

Customers who pay extra for premium support report no meaningful difference in service quality. Tickets go weeks without updates, support is unresponsive, and issues remain unresolved despite the additional cost.

trustpilot · 2025-11-12

I even paid EXTRA for premium support, and was rewarded with no ticket updates for weeks, tickets prematurely closed, and unhappy customers.

4

Upfront Payment Required Before Any Onboarding

high implementation

ConnectWise requires payment immediately upon contract signing, but users report receiving no onboarding assistance or setup support for months afterward. Multiple users describe paying for the full contract term on software that was never implemented, with ConnectWise still holding them to multi-year agreements.

trustpilot · 2025-06-26

We never even got to use the software because they didn't offer any support or assistance in setting up our account. Yet they require payment as soon as you sign.

trustpilot · 2024-11-14

We joined a partnership, never got onboarded. Absolutely the worst service.

5

Contract Buyout Costs

critical compliance

Customers locked into 3-year contracts who want to leave must negotiate buyouts. The company makes it extremely difficult to exit, even when services are non-functional or never delivered.

trustpilot · 2025-06-26

They will NOT ever let you out of your contract for any reason and their contract is 3 year.

trustpilot · 2023-09-28

Currently we aren't sharing that document publicly due to legal concerns... We are willing to buy out a portion of the contract, but there seems...

6

Inflated and Unauthorized Billing

critical overage

Multiple customers report being billed for products they never signed up for, charged prices higher than quoted, and receiving inflated invoices that require careful review to catch. One reviewer was billed 50% above their quoted contract rate. Some customers have had to engage legal counsel to stop incorrect billing.

trustpilot · 2025-11-12

The bills are nearly always inflated because they hope we won't notice the errors. It's difficult to get any refund or credit, and of course we had to pay for everything upfront!

trustpilot · 2025-06-13

they started charging us for products we never signed up for, and now they are trying to charge us for contracts that were canceled 3 years ago. Had to get a lawyer to get them to stop billing us for products we never had with them.

7

Premium Support Add-On Costs Without Guaranteed Outcomes

high support

Standard support is widely reported as unresponsive, with tickets closed without resolution and multi-day waits. Customers who pay extra for a premium support tier still report poor outcomes, meaning premium support represents an additional cost that frequently fails to deliver.

trustpilot · 2025-11-12

I even paid EXTRA for premium support, and was rewarded with no ticket updates for weeks, tickets prematurely closed, and unhappy customers.

trustpilot · 2026-07-10

Service is not particularly helpful and often does not seem to fully grasp the issue.

8

Forced Migration from On-Premises to Cloud Licensing

high migration

ConnectWise is actively pushing on-premises license holders to migrate to cloud-hosted plans, which carry higher recurring costs. Customers report that certificate renewals and licensing changes are used as leverage to force this migration.

trustpilot · 2025-07-02

They want to get rid of the old customers which had on premises licences and want to move them to the cloud so they can control ebrrhing and over charge you.

trustpilot · 2025-07-02

They want to get rid of the old customers which had on premises licences and want to move them to the cloud so they can control everything and over charge you.

9

Security Incident Remediation Costs

critical compliance

ScreenConnect has experienced repeated security incidents in which the product was exploited by hackers. MSPs using ScreenConnect bear potential remediation costs and client liability when environments are compromised through the tool.

trustpilot · 2025-11-12

They also have frequent "security incidents" where ScreenConnect and other tools have been exploited by hackers. I'm terrified my company's data is out there... and we paid for this!

10

Onboarding Without Vendor Support

medium implementation

Multiple customers report signing contracts and paying upfront but receiving no onboarding assistance. Sales reps and account managers disappear post-signature, leaving customers to self-implement complex MSP tooling at their own cost.

trustpilot · 2024-11-14

We joined a partnership, never got onboarded. Absolutely the worst service. I cancelled of partnership as we never onboarded, although continue to get invoices

trustpilot · 2025-06-26

We never even got to use the software because they didn't offer any support or assistance in setting up our account. Yet they require payment as soon as you sign.

11

Multi-Year Contract Lock-In With No Early Exit

critical compliance

ConnectWise commonly requires multi-year contracts of up to 3 years. Users report being held to the full term regardless of failed implementation, product issues, or business changes including layoffs. Legal intervention has been required in some cases to exit contracts. Users also report being pressured to sign within hours to lock in pricing, which reduces time for proper legal review.

trustpilot · 2025-06-26

Worst company ever. They will NOT ever let you out of your contract for any reason and their contract is 3 year.

trustpilot · 2024-10-01

Additionally, despite not being fully implemented after nine months, ConnectWise insists on holding us to a two-year service agreement.

12

Auto-Renewal With Narrow, Opaque Cancellation Window

high compliance

Contracts auto-renew automatically. Cancellation requires 60 days notice before the renewal date, but contract modifications such as reducing seat counts are reportedly only permitted within the final 30 days before renewal — creating an impossible window. Users report the cancellation procedure is not clearly published on ConnectWise's website.

trustpilot · 2025-04-09

They have tricky contracts like you can't make changes to the renewal until 30 days before but you have to cancel 60 days before the renewal.

trustpilot · 2025-09-18

Their auto-renew fails to disclose how a customer can cancel their services. The terms their inept success team people spout is nowhere to be found on their website.

13

Premium Support Add-On Delivers No Meaningful Improvement

medium support

ConnectWise offers paid premium support tiers, but users who paid for upgraded support report the same poor outcomes as standard support: weeks without ticket updates, premature ticket closures, and customer escalations left unresolved.

trustpilot · 2025-11-12

I even paid EXTRA for premium support, and was rewarded with no ticket updates for weeks, tickets prematurely closed, and unhappy customers.

14

Security Vulnerability Exposure and Remediation Risk

high compliance

ConnectWise ScreenConnect has experienced multiple publicly disclosed security exploits. Reviewers report frequent security incidents and express concern about data exposure. Organizations may face incident response, forensic investigation, and regulatory notification costs following a breach.

trustpilot · 2025-11-12

They also have frequent "security incidents" where ScreenConnect and other tools have been exploited by hackers. I'm terrified my company's data is out there... and we paid for this!

trustradius · 2025-10-07

High number of security issues.

15

Billing for Unauthorized or Previously Canceled Products

critical overage

Multiple users report receiving invoices for products they never purchased or for contracts canceled years prior. Resolving these disputes requires persistent escalation, and legal representation has been necessary in documented cases.

trustpilot · 2025-06-13

the new thing is they started charging us for products we never signed up for, and now they are trying to charge us for contracts that were canceled 3 years ago. Had to get a lawyer to get them to stop billing us for products we never had with them.

trustpilot · 2024-11-14

I cancelled of partnership as we never onboarded, although continue to get invoices that we dispute and request credit notes and all they do is send a ticket to the inept customer success team.

16

Unauthorized Billing and Overbilling Errors

critical overage

Users consistently report being billed for products they never subscribed to, receiving inflated invoices, and being charged on contracts that were previously cancelled. Recovering erroneous charges is reportedly extremely difficult, with multiple users describing needing legal counsel to stop billing.

trustpilot · 2025-06-13

they started charging us for products we never signed up for, and now they are trying to charge us for contracts that were canceled 3 years ago

trustpilot · 2025-11-12

The bills are nearly always inflated because they hope we won't notice the errors. It's difficult to get any refund or credit, and of course we had to pay for everything upfront!

17

Paid Months Without Onboarding or Implementation Support

high implementation

ConnectWise requires payment immediately upon contract signing but users report receiving little to no onboarding or implementation support. Several users report paying for months — or over a year — of service without ever being fully set up, with no path to a refund.

trustpilot · 2025-06-26

Worst company ever. They will NOT ever let you out of your contract for any reason and their contract is 3 year. Terrible follow up and follow through. We never even got to use the software because they didn't offer any support or assistance in setting up our account. Yet they require payment as soon as you sign.

trustpilot · 2024-11-14

We joined a partnership, never got onboarded. Absolutely the worst service. I cancelled of partnership as we never onboarded, although continue to get invoices that we dispute

18

On-Premises to Cloud Migration Costs

medium migration

ConnectWise is reportedly pushing legacy on-premises license holders toward cloud subscriptions, which changes the cost model from a one-time license to a recurring subscription. Users transitioning face both migration effort and higher ongoing subscription fees under the new pricing structure.

trustpilot · 2025-07-02

They want to get rid of the old customers which had on premises licences and want to move them to the cloud so they can control ebrrhing and over charge you.

19

Billing for Products Never Ordered

high addon

Customers report receiving invoices for products they never signed up for and for contracts they had already canceled, sometimes requiring legal intervention to halt payments.

trustpilot · 2025-06-13

they started charging us for products we never signed up for, and now they are trying to charge us for contracts that were canceled 3 years ago. Had to get a lawyer to get them to stop billing us for products we never had with them.

trustpilot · 2025-11-12

The bills are nearly always inflated because they hope we won't notice the errors. It's difficult to get any refund or credit, and of course we had to pay for everything upfront!

20

Premium Support Tier Add-On

medium support

Standard support is widely reported as unresponsive, with weeks-long waits and tickets closed without resolution. Customers who need faster response must pay extra for a premium support tier, which at least one reviewer reports also failed to deliver timely responses.

trustpilot · 2025-11-12

I even paid EXTRA for premium support, and was rewarded with no ticket updates for weeks, tickets prematurely closed, and unhappy customers.

Frequently Asked Questions

01 What hidden costs should I budget for with ConnectWise ScreenConnect?

Beyond the license fee, budget for: Mid-Contract Price Increases and Inflated Billing (10-50% of license costs); Overbilling and Phantom Charges ($1,000-$10,000 (source dated Feb 2026)); Premium Support Upcharge Doesn't Deliver ($500-$2,000 (source dated Nov 2025)); Upfront Payment Required Before Any Onboarding (25-75% of annual license costs); Contract Buyout Costs (50-100% of remaining contract value); Inflated and Unauthorized Billing (10-50% of license costs); Premium Support Add-On Costs Without Guaranteed Outcomes (15-30% of license costs); Forced Migration from On-Premises to Cloud Licensing (20-40% of license costs); Security Incident Remediation Costs (5-15% of license costs); Onboarding Without Vendor Support (10-20% of license costs); Multi-Year Contract Lock-In With No Early Exit ($360-$1,980 (source dated Jun 2025)); Auto-Renewal With Narrow, Opaque Cancellation Window ($360-$660 (source dated Sep 2025)); Premium Support Add-On Delivers No Meaningful Improvement (5-15% of license costs); Security Vulnerability Exposure and Remediation Risk (5-20% of license costs); Billing for Unauthorized or Previously Canceled Products ($360-$660 (source dated Jun 2025)); Unauthorized Billing and Overbilling Errors (5-20% of license costs); Paid Months Without Onboarding or Implementation Support (5-25% of license costs); On-Premises to Cloud Migration Costs (5-15% of license costs); Billing for Products Never Ordered (5-50% of license costs); Premium Support Tier Add-On (5-15% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does ConnectWise ScreenConnect charge for implementation?

ConnectWise ScreenConnect implementation is not included in the license cost. ConnectWise requires payment immediately upon contract signing, but users report receiving no onboarding assistance or setup support for months afterward. Multiple users describe paying for the full contract term on software that was never implemented, with ConnectWise still holding them to multi-year agreements. Estimated impact: 25-75% of annual license costs.

03 How much does ConnectWise ScreenConnect support cost?

Customers who pay extra for premium support report no meaningful difference in service quality. Tickets go weeks without updates, support is unresponsive, and issues remain unresolved despite the additional cost. Estimated impact: $500-$2,000 (source dated Nov 2025).

04 Are there overage or storage costs with ConnectWise ScreenConnect?

Multiple users report that ConnectWise raises prices after contracts are signed, and that invoices frequently reflect rates significantly above agreed pricing — in one case 50% more than quoted. Billing errors are common and difficult to dispute or credit. Estimated impact: 10-50% of license costs.

05 What add-ons cost extra with ConnectWise ScreenConnect?

Add-on pricing for ConnectWise ScreenConnect varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See ConnectWise ScreenConnect Plans

Check current ConnectWise ScreenConnect pricing

Prices and terms change; verify against the live pricing page.

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