Quick Answer
Last verified:

Zendesk Chat pricing varies by team size and features, ranging from $55 to $169 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Zendesk Chat offers 4 pricing tiers: Suite Team, Suite Growth, Suite Professional, Suite Enterprise. Standard paid plans include Suite Team at $69/undefined, Suite Growth at $89/undefined, Suite Professional at $115/undefined. The Suite Growth plan is growing teams.

Compared to other live chat software software, Zendesk Chat is positioned at the mid-market price point.

Last verified: February 2026 | Sources: 1 pricing pages and reviews

All Zendesk Chat Plans & Pricing

Plan Monthly Annual Best For
Suite Team $69 / $660 / Small teams getting started
Suite Growth $89 / $1068 / Growing teams
Suite Professional $115 / $1380 / Teams needing advanced features
Suite Enterprise $169 / $2028 / Large enterprises
View all features by plan

Suite Team

  • Messaging with live chat
  • Social messaging (Facebook, X, WhatsApp)
  • Email support
  • Ticketing system
  • Basic reporting
  • Help center

Suite Growth

  • All Team features
  • Self-service portal
  • Light agents
  • SLA management

Suite Professional

  • All Growth features
  • Skills-based routing
  • Community forums
  • Customizable analytics
  • HIPAA compliance

Suite Enterprise

  • All Professional features
  • Sandbox environment
  • Custom agent roles
  • Advanced security
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Hidden Costs to Budget For

Watch for 14 hidden costs
  • Advanced AI agent add-on costs $50 per agent per month and is only available for Suite Professional and Enterprise plans
  • Zendesk Workforce Management (WFM) for scheduling and forecasting costs an additional $25 per agent per month across all plans
  • Advanced Data Privacy and Protection add-on costs $50 per agent per month for GDPR/CCPA compliance features
  • Voice support requires separate telephony costs and carrier fees beyond the base Suite pricing
  • Professional Services for implementation, training, and custom integrations are quoted separately and can range from $5,000-$50,000+
  • Annual billing is required to get advertised pricing - monthly billing costs 20% more
  • Chatbots must be manually created and configured in Admin Center - they are not automatically enabled
  • Legacy standalone Chat plans (Chat Lite, Basic, Advanced, Premium) were discontinued February 1, 2021 - migration to Suite required
  • Third-party integrations beyond basic options may require additional marketplace app fees
  • Additional social messaging channels beyond included ones may incur platform-specific costs
  • Premium support packages cost extra beyond standard support included in base plans
  • Custom branding and white-labeling options may require Enterprise tier and additional fees
  • Historical chat data beyond retention limits requires data export and separate storage costs
  • Multilingual support and auto-translation features may have character limits or additional costs at scale
Tip

Ask your Zendesk Chat sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions