Quick Answer
Last verified:

Freshchat pricing varies by team size and features, ranging from $0 to $79 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Freshchat offers 4 pricing tiers: Free, Growth, Pro, Enterprise. Standard paid plans include Free at $0/month, Growth at $19/user/month, Pro at $49/user/month. The Pro plan is most popular tier.

Compared to other live chat software software, Freshchat is positioned at the budget-friendly price point.

Last verified: February 2026 | Sources: 1 pricing pages and reviews

All Freshchat Plans & Pricing

Plan Monthly Annual Best For
Free agents: 10 Free Free 0 Small teams getting started
Growth $19 /user/month $228 /user/month Growing teams
Pro $49 /user/month $588 /user/month Most popular tier
Enterprise $79 /user/month $948 /user/month Large enterprises
View all features by plan

Free

  • Website live chat
  • Email
  • Unified agent workspace

Growth

  • WhatsApp
  • Facebook Messenger
  • Real-time dashboards

Pro

  • Custom dashboards
  • Effective routing
  • Multiple SLA policies

Enterprise

  • Skills-based assignments
  • Additional security features

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Hidden Costs to Budget For

Watch for 9 hidden costs
  • Freddy AI Agent session overages cost $100 per 1,000 extra sessions beyond the 500 included monthly sessions per plan
  • Freddy AI Copilot (AI-powered agent assistance with reply suggestions) requires an additional $29 per agent per month on top of base plan costs
  • Campaign contacts have limited allocations per plan with additional contacts requiring extra payment
  • Connector app tasks for workflow automation have usage limits with overage charges for exceeding allocations
  • Monthly billing costs approximately 17-20% more than annual billing across all paid plans
  • Phone support is only available on paid plans, not on the free tier
  • Advanced features like skills-based routing and user authentication are restricted to Enterprise plan only
  • Custom SLA policies and advanced routing mechanisms require Pro plan or higher
  • Session-based charging for AI chatbot interactions creates unpredictable costs during high-engagement periods
Tip

Ask your Freshchat sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions