Quick Answer
Last verified:

Guru pricing varies by team size and features, ranging from $0 to $25 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: February 2026 | Sources: 2 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

AI credits consumed for AI-powered features (answer generation, content creation, smart search) - pricing per credit varies by plan

2

Heavy AI usage can result in significant overage costs - credits consumed per AI action with no transparency on exact credit costs

3

Starter plan costs $6/month per user (monthly) or $5/month per user (annual) after first 3 users

4

Advanced integrations may require middleware like Zapier ($20-50/month)

5

Migration from existing knowledge bases (Confluence, SharePoint) may require professional services ($5,000-15,000)

6

Training and change management programs ($2,000-10,000 for enterprise deployments)

7

Browser extension management and deployment for large teams (IT setup costs)

8

API usage may be rate-limited on Builder plan, requiring Enterprise upgrade

9

Custom integrations available only on Enterprise plan (development costs $10,000-50,000)

10

Data export tools limited on lower tiers - enterprise backup solutions require Enterprise plan

Example: True Cost for 25 Users

License (25 × $25 × 12) $7,500/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$1,500/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $36,250–$72,000
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Guru?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Guru charge for implementation?

Guru doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Guru support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Guru?

Most Guru plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Guru?

Many features marketed as part of Guru are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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