Quick Answer
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ManageEngine ServiceDesk Plus costs Free to $78 per user/month as of November 2026, with 4 plans available including a free tier. Plans: Standard Edition (free up to 5 technicians) (free), Standard at $16/user/month, Professional at $33/user/month, and Enterprise at $78/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

ManageEngine ServiceDesk Plus offers 4 pricing tiers: Standard Edition (free up to 5 technicians), Standard, Professional, Enterprise. A free plan is available. Paid plans include Standard at $16/user/month, Professional at $33/user/month, Enterprise at $78/user/month. The Standard plan is small teams needing basic help desk.

Last verified: | Sources: 1 pricing pages and reviews
Forever Free plan type

Yes, ManageEngine ServiceDesk Plus offers a forever free plan as of November 2026. The free tier includes 5 features with limits on technicians and instances. Paid plans start at $16/user/month (Standard). Pricing verified from 1 sources by CostBench.

Forever Free

ManageEngine ServiceDesk Plus's free plan is available indefinitely with no time limit.

What's Included in the Free Plan

  • Standard edition IT service desk
  • Free for up to five technicians
  • No charge for end users
  • Only one service desk instance can use the free allotment
  • Support available for an annual maintenance fee of $35 per tech
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What's NOT Included (Paid Only)

  • IT help desk
  • No restriction on end users

Free Plan Limits

Limit Free Plan Paid Plans
Technicians 5
Instances 1 free instance

You'll Need to Upgrade When...

  • You exceed the user limit
  • You need features like IT help desk or No restriction on end users
  • You require premium support or SLA guarantees
  • You need to remove branding or watermarks
  • You need advanced integrations or API access

Hidden Restrictions on Free Plan

  • ! ManageEngine ServiceDesk Plus branding may appear on your content or communications
  • ! Support is limited to community forums or email with longer response times
  • ! Export options may be restricted or include watermarks
  • ! API access is typically limited or not available
  • ! Advanced reporting and analytics require paid plans

Free vs Paid: Which Do You Need?

Free Plan is Enough If...

  • You're an individual or very small team
  • You need only basic features
  • You don't mind usage limits
  • Branding on output is acceptable
  • Community support is sufficient

Free vs Standard Plan Comparison

Standard Edition (free up to 5 technicians) $0
Features 5 included 2+ included
Support Community/Email Priority Support
Branding ManageEngine ServiceDesk Plus branding Your branding
Best For Getting started at no cost Small teams needing basic help desk

Frequently Asked Questions

01 Is ManageEngine ServiceDesk Plus free?

Yes, ManageEngine ServiceDesk Plus offers a forever free plan with 5 core features included. However, there are limits on technicians, instances that may require upgrading.

02 What's included in ManageEngine ServiceDesk Plus's free plan?

ManageEngine ServiceDesk Plus's free plan includes: Standard edition IT service desk, Free for up to five technicians, No charge for end users, Only one service desk instance can use the free allotment, Support available for an annual maintenance fee of $35 per tech. Key limits include Technicians: 5, Instances: 1 free instance.

03 What's NOT included in ManageEngine ServiceDesk Plus's free plan?

The free plan excludes: IT help desk, No restriction on end users. You'll also have ManageEngine ServiceDesk Plus branding and limited support options.

04 When should I upgrade from ManageEngine ServiceDesk Plus's free plan?

Consider upgrading when: you hit user or storage limits, need features like IT help desk or No restriction on end users, require premium support, or want to remove branding. The cheapest paid plan starts at $16/user/month.

05 Is ManageEngine ServiceDesk Plus's free plan really free forever?

Yes, ManageEngine ServiceDesk Plus's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.

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