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Mews uses custom pricing as of October 2026 with 11 plans available. Contact Mews directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Mews offers 11 pricing tiers: Independent Hotel, Group, Hostel or Long Stay, Essentials, Advanced, Enterprise, Revenue Management System (RMS), Point of Sale (POS), Bookable Services, Support, Embedded Payments.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Request Mews Pricing

Mews uses custom pricing, and hidden costs like implementation and support add to the quoted price as of October 2026. Contact the vendor for a quote. Hidden costs like implementation and support add significantly to the total. Key hidden costs: tiered structure & feature segmentation, integration & marketplace fees, payment processing disruptions via adyen. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Tiered Structure & Feature Segmentation

high addon

Mews operates on a tiered model where crucial management features are often in higher-priced tiers, leading to a "significant budget adjustment" for upgrades.

Grounded summary

Upgrading for these features can lead to a "significant budget adjustment" for what might be considered standard in other systems.

2

Integration & Marketplace Fees

high addon

Connecting third-party apps from Mews' marketplace often means paying separate monthly subscription costs to 4-6 different vendors, contributing to a higher Total Cost of Ownership.

Grounded summary

This contributes to a higher Total Cost of Ownership (TCO).

3

Payment Processing Disruptions via Adyen

high integration

Mews uses Adyen as its embedded payment processor. Users report that terminal upgrades can leave properties unable to process card payments for multiple days, requiring manual card entry. Support for Adyen-related issues is notably difficult to access, and the indirect relationship with the processor complicates dispute resolution and reconciliation.

Grounded summary

Payment Processing Fees: Mews Payments utilizes an Interchange++ (IC++) pricing model, where fees vary by card type and guest's country, making financial forecasting challenging due to inconsistent monthly merchant statements.

trustpilot

The biggest issue with with their payment processor of choice, "Adyen". I've never had some many struggles getting support.

4

Card Tokenization Fee

medium overage

Mews charges a one-time fee each time a guest's card is stored in the system, which could amount to 200-400 new card tokenizations monthly for a 20-room property with 70% occupancy.

Grounded summary

For a 20-room property with 70% occupancy, this could amount to 200-400 new card tokenizations monthly, adding to the overall cost.

5

PMS Migration Fee

medium migration

Mews is entitled to charge a one-time migration fee per facility in the event of switching PMS, as a new onboarding process is required.

Grounded summary

PMS Migration Fee: In the event of switching PMS, Mews is entitled to charge a one-time migration fee per facility, as a new onboarding process is required.

6

API Call Charges

low overage

Variable charges for API calls from the PMS provider are passed through to the partner.

Grounded summary

API Call Charges: Variable charges for API calls from the PMS provider are passed through to the partner.

7

Deployment and Adoption Fees

medium implementation

Mews charges a fee for "Deployment and Adoption."

Grounded summary

Payment Processing Fees: Mews Payments utilizes an Interchange++ (IC++) pricing model, where fees vary by card type and guest's country, making financial forecasting challenging due to inconsistent monthly merchant statements.

8

Premium Support Package Required for Human Agent Access

high support

Mews routes all support initially through AI, with human agents only accessible via a premium support package priced at roughly 70% above the base subscription cost. Multiple users confirm this pattern and report that even paid human agents are poorly trained and provide no better resolution than the AI.

trustpilot

Mews then offers a Premium package at roughly 70% higher cost, supposedly to provide better support.

trustpilot

Reaching an experienced human agent appears to require a premium support tier.

9

Self-Service Onboarding Fee

medium implementation

Mews charges at least $750 for self-service onboarding. Users who have completed this path strongly recommend against it and suggest paying for professional onboarding assistance instead, meaning total onboarding costs exceed the $750 minimum.

trustpilot

Absolutely laughable that they require you to pay $750 to onboard yourself.

10

Integration Add-on Costs

medium integration

Mews's PMS integrates with revenue management systems, housekeeping tools, POS, channel managers, and other hospitality software — each carrying separate subscription fees on top of the base PMS cost. Users report that total costs with integrations are substantially higher than the base price alone.

trustpilot

We pay a lot for the PMS and all the integrations.

Frequently Asked Questions

01 What hidden costs should I budget for with Mews?

Beyond the license fee, budget for: Payment Processing Disruptions via Adyen (5-15% of license costs); Premium Support Package Required for Human Agent Access (70% of license costs); Self-Service Onboarding Fee ($750); Integration Add-on Costs (5-25% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Mews charge for implementation?

Mews implementation is not included in the license cost. Mews charges a fee for "Deployment and Adoption.".

03 How much does Mews support cost?

Mews routes all support initially through AI, with human agents only accessible via a premium support package priced at roughly 70% above the base subscription cost. Multiple users confirm this pattern and report that even paid human agents are poorly trained and provide no better resolution than the AI. Estimated impact: 70% of license costs.

04 Are there overage or storage costs with Mews?

Mews charges a one-time fee each time a guest's card is stored in the system, which could amount to 200-400 new card tokenizations monthly for a 20-room property with 70% occupancy..

05 What add-ons cost extra with Mews?

Add-on pricing for Mews varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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