Front Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
Front costs $25/user/month for Starter. Plans range from $25 to $105/user/month.
Front costs $25 to $105 per user/month as of March 2026, with 3 plans available. Plans: Starter at $33/user/month, Professional at $86/user/month, and Enterprise at $138/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Front offers 3 pricing tiers: Starter, Professional, Enterprise. Paid plans include Starter at $33/user/month, Professional at $86/user/month, Enterprise at $138/user/month. The Professional plan is growing teams needing advanced automation.
Compared to other help desk software, Front is positioned at the mid-market price point.
- 6 documented hidden costs beyond list price
How much does Front cost?
Front Pricing Overview
Front has 3 pricing plans ranging from $25 to $105/user/month. The Starter plan costs $33/user/month, best for small teams starting with customer service. The Professional plan costs $86/user/month, best for growing teams needing advanced automation. The Enterprise plan costs $138/user/month, best for large enterprises with complex support needs.
There are at least 6 documented hidden costs beyond Front's list price, including implementation, training, and add-on fees.
This pricing was last verified in March 7, 2026 from 5 independent sources.
Front is a collaborative inbox and customer communication platform that transforms how teams handle customer support across multiple channels. Designed for teams that need to manage email, chat, SMS, and social media communications in one unified workspace, Front combines the familiarity of email with powerful help desk features like automation, analytics, and AI-powered tools.
Front's pricing structure includes three tiers starting at $25 per user per month for basic functionality, with advanced features and AI capabilities requiring higher-tier plans or additional paid add-ons. The platform is particularly popular among growing businesses that need collaborative customer support tools but want to maintain the simplicity of email-based workflows.
All Front Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Starter users: 10channels: 1 | $33 /user/month | $25 /user/yearSave 24% | Small teams starting with customer service |
| Professional users: 50 | $86 /user/month | $65 /user/yearSave 24% | Growing teams needing advanced automation |
| Enterprise users: | $138 /user/month | $105 /user/yearSave 24% | Large enterprises with complex support needs |
View all features by plan
Starter
- Single channel (email, chat, or SMS)
- Shared inbox and ticketing
- AI Topics
- Up to 10 automation rules
- Basic analytics
- No-code public knowledge base
Professional
- Omnichannel support (email, SMS, chat, social media, WhatsApp)
- Macros and up to 20 automation rules
- Advanced analytics
- Multiple workspaces
- SSO and SCIM
- Enhanced automation and reporting
Enterprise
- All Professional features
- Most AI features included by default
- Advanced security and compliance
- Priority support
- Custom integrations
- Dedicated customer success manager
Front Year 1 Total Cost by Company Size
Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.
5-person team handling email support with basic automation and analytics
15-person team needing omnichannel support with advanced automation and AI assistance
50-person support team with full AI suite, advanced analytics, and premium support
How Front Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Front | $25/user/month | $105/user/month |
| Freshdesk | Free | $89/agent/month |
| Freshservice | $3/agent/month | $99/agent/month |
| Gladly | $150/user/month | $210/user/month |
| Gorgias | $10/month | $900/month |
| HappyFox | $24/agent/month | $99/agent/month |
Front Pricing FAQ
01 How much does Front cost?
Front starts at $25/user/month (billed annually) for the Starter plan, $65/user/month for Professional, and $105/user/month for Enterprise. Annual billing saves approximately 24% compared to monthly pricing.
02 Does Front have a free plan or trial?
Front does not offer a free plan or free trial. All plans require paid subscriptions, with the Starter plan being the most affordable option at $25/user/month.
03 What are Front's hidden costs?
Front charges extra for AI features beyond base plan pricing: AI Copilot adds $20/user/month, Smart QA adds $20/user/month, and Smart CSAT adds $10/user/month. Additional costs include API rate upgrades ($200/month per 100 requests/minute) and messaging fees with a 20% administration markup.
04 How much does Front cost for 10 users?
For 10 users on the Starter plan, Front costs $250/month ($3,000/year) with annual billing. Professional would cost $650/month ($7,800/year), and Enterprise would be $1,050/month ($12,600/year).
05 What's included in Front's Starter plan?
The Starter plan includes one communication channel (email, chat, or SMS), shared inbox, basic ticketing, AI Topics, up to 10 automation rules, basic analytics, and a knowledge base. It's limited to 10 users maximum.
06 Can I use Front for omnichannel support?
Omnichannel support (email, SMS, chat, social media, WhatsApp) is only available on Professional ($65/user/month) and Enterprise ($105/user/month) plans. The Starter plan is limited to a single channel.
Is this pricing incorrect? — we verify and update within 24 hours.