Freshdesk Pricing 2026
Complete pricing guide with plans, hidden costs, and negotiation tips
Freshdesk pricing varies by team size and features, ranging from $0 to $89 per agent/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Freshdesk offers 4 pricing tiers: Free, Growth, Pro, Enterprise. Standard paid plans include Free at $0/month, Growth at $19/agent/month, Pro at $55/agent/month. The Growth plan is small businesses.
Compared to other help desk/support software, Freshdesk is positioned at the budget-friendly price point.
Freshdesk is a cloud-based customer support software from Freshworks, serving over 60,000 customers worldwide. Known for its intuitive interface and generous free tier, Freshdesk has become a popular alternative to more expensive platforms like Zendesk.
Freshdesk pricing starts with a free plan for up to 10 agents, with paid plans ranging from $15-79/agent/month (annual billing). This makes it one of the most affordable help desk solutions for small to medium-sized teams.
All Freshdesk Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Free agents: 2 | Free | Free 0 | Small teams |
| Growth | $19 /agent/month | Custom | Small businesses |
| Pro | $55 /agent/month | Custom | Growing teams |
| Enterprise | $89 /agent/month | Custom | Enterprise customers |
View all features by plan
Free
- Essential helpdesk features
- Ticketing
- Knowledge base
- Pre-built reports
Growth
- Ticketing
- Customer portal
- Reports
Pro
- Customized support portals
- Custom objects
- Advanced ticketing
- Custom reporting
- Routing mechanisms
Enterprise
- Audit logs
- Approval workflows
- Skills-based assignments
- Additional security features
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Frequently Asked Questions
01 How much does Freshdesk cost?
Freshdesk offers a free plan for up to 10 agents. Paid plans range from $15/agent/month (Growth, annual) to $79/agent/month (Enterprise, annual). Monthly billing costs 15-20% more than annual.
02 Does Freshdesk have a free plan?
Yes, Freshdesk has a robust free plan for up to 10 agents including ticket management, email support, knowledge base, and basic automation. It's one of the most generous free tiers in help desk software.
03 What hidden costs should I expect?
Phone support costs an additional $15/agent/month, chatbot features add $25-50/month, and omnichannel capabilities (WhatsApp, etc.) cost extra per conversation. Implementation services run $1K-$10K.
04 Can I negotiate Freshdesk pricing?
Freshdesk pricing is less negotiable than competitors but discounts are available for large teams (50+ agents), multi-year contracts, and non-profits. Expect 10-15% discounts at most.
05 Is annual billing cheaper?
Yes, annual billing saves 15-20% compared to monthly pricing across all plans. Growth drops from $18 to $15/agent/month, Pro from $59 to $49, and Enterprise from $95 to $79.
06 Freshdesk vs Zendesk: Which is cheaper?
Freshdesk is significantly cheaper. Freshdesk Free (10 agents) vs Zendesk Team ($19/agent/month). Freshdesk Pro ($49/agent/month) offers comparable features to Zendesk Growth ($55/agent/month) for less.
07 What's included in Freshdesk Enterprise?
Enterprise includes advanced security controls, custom SSL, sandbox environments, audit logs, skills-based routing, and enterprise SLA support beyond Pro's features.
08 Does Freshdesk offer startup discounts?
Yes, Freshdesk offers discounts through the Freshworks for Startups program, providing 50-90% off for qualifying early-stage companies for the first year.