Quick Answer
Last verified:

Medallia pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Medallia offers 1 pricing tiers: Enterprise. The Enterprise plan is large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities.

Compared to other customer feedback software, Medallia is positioned at the budget-friendly price point.

Last verified: February 2026 | Sources: 10 pricing pages and reviews
Medallia is an enterprise-grade customer and employee experience management platform that captures feedback from every touchpoint across the customer journey. The platform enables organizations to collect, analyze, and act on feedback through advanced AI-powered analytics, real-time alerts, and automated workflows. Medallia serves Fortune 500 companies across retail, hospitality, financial services, and healthcare industries, providing comprehensive experience management capabilities that go beyond basic survey tools to deliver actionable insights at scale.

All Medallia Plans & Pricing

Plan Monthly Annual Best For
Enterprise users: Based on units (named individuals) and admin usersresponses: Unlimited feedback collection Contact Contact Large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities
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Enterprise

  • Multi-channel feedback collection (web, mobile, SMS, email, in-app)
  • Advanced AI-powered text analytics
  • Real-time alerting and case management
  • Predictive analytics and machine learning
  • Role-based dashboards and reporting
  • Integration with CRM, marketing, and support platforms
  • Custom survey design and branding
  • Action management workflows
  • Signal discovery and trend analysis
  • Video feedback capabilities
  • Social listening integration
  • API access for custom integrations
  • Enterprise security and compliance (SOC 2, GDPR, HIPAA)
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Hidden Costs to Budget For

Watch for 7 hidden costs
  • Implementation and onboarding costs (typically $50,000-$200,000+)
  • Professional services for custom integrations and configuration
  • Training programs for administrators and users
  • Additional modules for specialized capabilities (text analytics, social listening)
  • Premium support packages beyond standard support
  • Data migration services from legacy systems
  • Charges based on both 'units' (named individuals) and admin users
Tip

Ask your Medallia sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Medallia cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Medallia have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Medallia?

Key features include the items listed in the pricing tiers above.

04 Is Medallia worth the price?

Value depends on your specific needs and use case. Compare features across plans.