Quick Answer
Last verified:

Canny pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training
Last verified: February 2026 | Sources: 2 pricing pages and reviews
+40-60% above list price

Hidden Costs Breakdown

1

Tracked user overage costs: $0.79/user (Starter) or $0.90/user (Growth) beyond plan limits

2

Unpredictable costs due to viral posts - one popular feature request can add dozens of tracked users

3

Integration costs if connecting to premium tools (Salesforce, Jira, etc.)

4

For B2B SaaS, typically 1-5% of total users become tracked users, but this varies widely

5

User engagement spikes during product launches or controversies can temporarily inflate costs

6

Autopilot AI features may increase tracked user counts by automatically engaging users

7

No ability to control which users get tracked - any engagement (vote, comment, post) triggers tracking

8

Annual commitment required for discounted pricing on higher tiers

Example: True Cost for 25 Users

License (25 × $0 × 12) $0/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$0/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Year 1 Total $25,000–$60,000
That's 1.8–2.5× the advertised license price.

Frequently Asked Questions

01 What hidden costs should I budget for with Canny?

Beyond the license fee, budget for implementation ($5K-$100K+), training ($500-$2K per user), premium support (15-20% of license), and admin costs. Most companies see 40-60% higher total cost than the listed price.

02 Does Canny charge for implementation?

Canny doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Canny support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there storage costs with Canny?

Most Canny plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Canny?

Many features marketed as part of Canny are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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