Canny Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Canny pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Canny offers a freemium model with limited features; upgrade to unlock more.
What's Included in the Free Plan
- 25 tracked users (users who create posts or vote/comment)
- Unlimited admins
- Public feedback boards
- Voting and commenting
- Basic roadmap
- Email notifications
- Basic integrations (Slack, Zapier)
- Canny branding
- Community support
What's NOT Included (Paid Only)
- 100 tracked users included
- All Free features
- Custom domain (feedback.yourdomain.com)
- Remove Canny branding
- Prioritization roadmap
- 2 integrations (Slack, Intercom, etc.)
- Content translations
- Email support
- Post statuses and tags
- Changelog announcements
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| trackedUsers | 25 tracked users maximum | Unlimited/Higher |
| boards | Unlimited boards | Unlimited/Higher |
| posts | Unlimited posts | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like 100 tracked users included or All Free features
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Canny branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Starter Plan Comparison
| Free $0 | Starter $79/per month | |
|---|---|---|
| Features | 9 included | 10+ included |
| Support | Community/Email | Priority Support |
| Branding | Canny branding | Your branding |
| Best For | Small teams or startups just getting started with customer feedback collection, or teams with low engagement volumes | Growing teams that need custom branding, domain, and basic prioritization features with moderate feedback volumes |
Frequently Asked Questions
01 Is Canny free?
Yes, Canny offers a freemium plan with 9 core features included. However, there are limits on trackedusers, boards that may require upgrading.
02 What's included in Canny's free plan?
Canny's free plan includes: 25 tracked users (users who create posts or vote/comment), Unlimited admins, Public feedback boards, Voting and commenting, Basic roadmap, and 4 more features. Key limits include trackedUsers: 25 tracked users maximum, boards: Unlimited boards, posts: Unlimited posts.
03 What's NOT included in Canny's free plan?
The free plan excludes: 100 tracked users included, All Free features, Custom domain (feedback.yourdomain.com), Remove Canny branding, Prioritization roadmap. You'll also have Canny branding and limited support options.
04 When should I upgrade from Canny's free plan?
Consider upgrading when: you hit user or storage limits, need features like 100 tracked users included or All Free features, require premium support, or want to remove branding. The cheapest paid plan starts at $79/per month.
05 Is Canny's free plan really free forever?
Yes, Canny's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
Get Canny pricing updates
We'll notify you when pricing changes or new free features are added.