Quick Answer
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Canny pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Finding Canny Alternatives

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When to Stay with Canny

Canny offers excellent value for small to mid-sized teams with its intuitive interface and transparent pricing. The platform excels at public feedback collection, voting, and roadmap sharing. However, the May 2025 switch to tracked user pricing creates unpredictability - a viral feature request or popular post can push you into higher pricing tiers unexpectedly. The free plan (25 tracked users) is generous for getting started, but growth can trigger sudden cost increases. Consider Canny if you value simplicity and transparency, but carefully monitor tracked user growth to avoid billing surprises.

  • You've invested heavily in customizations and integrations
  • Your team is highly trained and productive on Canny
  • You need features that alternatives don't offer
  • Migration costs would exceed multi-year savings

Frequently Asked Questions

01 What are the best Canny alternatives?

Popular Canny alternatives in the Customer Feedback space include various options depending on your team size, budget, and specific feature requirements. Consider what aspects of Canny work well for you and what you'd like to improve.

02 Is it hard to switch from Canny to an alternative?

Migration difficulty varies by alternative. Most modern alternatives offer import tools and migration assistance. The complexity depends on how customized your current setup is and how much historical data you need to transfer.

03 How much can I save by switching from Canny?

Depending on the alternative you choose, you could save anywhere from 20% to 70% on per-user costs. Canny's pricing is competitive, so cost savings depend on your specific feature requirements. Factor in migration costs and productivity dip during transition.

04 Should I stay with Canny or switch?

Canny offers excellent value for small to mid-sized teams with its intuitive interface and transparent pricing. The platform excels at public feedback collection, voting, and roadmap sharing. However, the May 2025 switch to tracked user pricing creates unpredictability - a viral feature request or popular post can push you into higher pricing tiers unexpectedly. The free plan (25 tracked users) is generous for getting started, but growth can trigger sudden cost increases. Consider Canny if you value simplicity and transparency, but carefully monitor tracked user growth to avoid billing surprises. However, if your needs have evolved or you're not using Canny's advanced features, exploring alternatives could save you money and complexity.

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