Zoho CRM Pricing 2026
Complete pricing guide with plans, hidden costs, and negotiation tips
Zoho CRM pricing varies by team size and features, ranging from $0 to $52 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Zoho CRM offers 6 pricing tiers: Free, Standard, Professional, Enterprise, Ultimate, Team Users. Standard paid plans include Free at $0/month, Standard at $14/user/month, Professional at $23/user/month. The Standard plan is teams with essentials.
Compared to other crm software, Zoho CRM is positioned at the budget-friendly price point.
Zoho CRM is a feature-rich customer relationship management platform that has become the go-to choice for small and mid-size businesses seeking enterprise-level capabilities without enterprise-level pricing. As part of Zoho's ecosystem of 50+ integrated business applications including Zoho Books, Zoho Projects, and Zoho Analytics, it offers seamless connectivity across your entire tech stack at a fraction of what competitors charge.
Zoho CRM pricing starts with a genuinely free tier for up to 3 users, making it accessible for solopreneurs and micro-businesses. Paid plans range from $14/user/month for Standard to $52/user/month for Ultimate when billed annually, with monthly billing available at higher rates. The Enterprise tier at $40/user/month includes Zia AI assistant, custom modules, and sandbox environments, offering capabilities that would cost 3-4x more on Salesforce.
In this pricing guide, we break down each Zoho CRM tier in detail, compare what features unlock at each level, explain the Zoho ecosystem advantages, and identify the hidden costs around storage, integrations, and premium support that you should factor into your budget.
All Zoho CRM Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Free free_users: 3 | Free | Free 0 | Home businesses |
| Standard | $14 /user/month | $168 /user/month | Teams with essentials |
| Professional | $23 /user/month | $276 /user/month | Teams needing advanced features |
| Enterprise | $40 /user/month | $480 /user/month | Enterprises with comprehensive AI and customization |
| Ultimate | $52 /user/month | $624 /user/month | Maximum customization and AI capabilities |
| Team Users | $9 /team_user/month | $108 /team_user/month | Add-on for various team members |
View all features by plan
Free
- Three free users
- Leads
- Documents
- Mobile apps
Standard
- Mass email
- Custom modules
- Workflows
- Cadences
- Sales forecasting
- Lookup fields
- Canvas
- Office 365 integration
- Zoho Marketplace
Professional
- Everything in Standard
- Blueprint
- CPQ
- SalesSignals
- Inventory management
- Client scripts
- Email intelligence
- Validation rules
- Kiosk Studio
- Google Ads integration
Enterprise
- Everything in Professional
- Comprehensive AI
- Territory management
- Custom functions
- Journey orchestration
- Multi-user portals
- Page layouts
- SalesInbox
- Approval process
- Sandbox
Ultimate
- Everything in Enterprise
- Enhanced feature limits
- Custom AI/ML platform
- Advanced customization
- Data preparation
- Augmented analytics
- Data storytelling
- Unified business insights
- Advanced administration
Team Users
- Additional team user seats
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Frequently Asked Questions
01 How much does Zoho CRM cost per user?
Zoho CRM pricing starts at $0 for up to 3 users on the Free plan. Paid plans range from $14/user/month (Standard) to $52/user/month (Ultimate) when billed annually. Monthly billing costs 40-50% more, with Standard at $20/month and Ultimate at $65/month.
02 Does Zoho CRM offer a free plan?
Yes, Zoho CRM offers a genuinely free plan for up to 3 users. The free plan includes lead and contact management, tasks, events, and standard reports. It's limited to 5,000 records but is excellent for very small teams testing CRM software.
03 What's the cheapest Zoho CRM paid plan?
The cheapest paid Zoho CRM plan is Standard at $14/user/month when billed annually ($20/month if billed monthly). This plan adds scoring rules, workflows, multiple pipelines, mass email, and custom dashboards over the free plan.
04 Does Zoho CRM require annual contracts?
No, Zoho CRM offers both monthly and annual billing options. However, annual billing provides significant savings - typically 30-40% less than monthly rates. For example, Professional is $23/user/month annually vs $35/month on monthly billing.
05 How does Zoho CRM compare to Salesforce pricing?
Zoho CRM is significantly cheaper than Salesforce. Zoho's Enterprise plan at $40/user/month compares to Salesforce's entry Starter Suite at $25/user/month, but with more features. Salesforce Enterprise at $165/user/month costs over 4x Zoho Enterprise. Zoho also offers free and low-cost tiers that Salesforce lacks.
06 How does Zoho CRM compare to competitors on price?
Zoho CRM is one of the most affordable full-featured CRMs. It's cheaper than Salesforce ($25-500/user/month), HubSpot Sales Hub ($20-150/user/month), and comparable to Pipedrive ($14-99/user/month). Zoho's free tier and deep feature set at low prices make it excellent value for budget-conscious teams.
07 What discounts does Zoho CRM offer?
Zoho CRM offers 30-40% discounts for annual vs monthly billing. Multi-year contracts can yield additional 10-15% savings. Volume discounts are available for teams of 20+ users. Zoho also offers startup credits through Zoho for Startups program.
08 Does Zoho CRM offer nonprofit or education pricing?
Yes, Zoho offers free licenses for eligible nonprofits through Zoho for Nonprofits. Nonprofits can get up to 10 free users across Zoho products. Educational institutions receive similar discounts through Zoho's education program. Contact Zoho sales for eligibility.
09 What's included in Zoho CRM's Enterprise plan?
Zoho CRM Enterprise ($40/user/month annually) includes Zia AI assistant for predictions and suggestions, multi-user portals, custom modules, advanced customization with client scripts, sandbox environments, territory management, and multiple scoring rules. Support is standard; premium support is extra.
10 How does Zoho CRM billing work?
Zoho CRM bills per user on either monthly or annual cycles. Annual billing requires upfront payment but saves 30-40%. You can add users anytime with prorated charges. Removing users takes effect at the next billing cycle. No long-term contracts required for monthly billing.
11 Can I negotiate Zoho CRM pricing?
Yes, Zoho CRM pricing is negotiable for deals involving 20+ users or annual contracts over $5K. Multi-year commitments typically yield 10-20% additional discounts. Quarter-end and year-end are good times to negotiate. Contact Zoho sales rather than using self-serve checkout for best pricing.
12 What happens if I exceed my Zoho CRM plan limits?
Zoho CRM has limits on records, storage, and API calls that vary by plan. Exceeding record limits prevents adding new records until you upgrade or delete data. Storage overages are charged at $4/5GB/month. API limit overages may throttle integrations. You'll receive warnings before hard limits are enforced.