Quick Answer
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Microsoft Dynamics 365 pricing varies by team size and features, ranging from $65 to $135 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Microsoft Dynamics 365 offers 3 pricing tiers: Sales Professional, Sales Enterprise, Sales Premium. Standard paid plans include Sales Professional at $65/user/month, Sales Enterprise at $95/user/month, Sales Premium at $135/user/month. The Sales Enterprise plan is mid-size sales organizations with complex processes.

Compared to other crm software, Microsoft Dynamics 365 is positioned at the mid-market price point.

Last verified: January 2026 | Sources: 5 pricing pages and reviews

Microsoft Dynamics 365 is an enterprise-grade CRM and ERP platform that combines sales, customer service, field service, and business operations into a unified cloud solution. Part of the Microsoft Power Platform ecosystem, Dynamics 365 integrates deeply with Microsoft 365, Teams, and Azure, making it a natural choice for organizations already invested in the Microsoft stack. With advanced AI capabilities through Copilot and comprehensive industry-specific solutions, Dynamics 365 serves enterprises across manufacturing, retail, healthcare, and professional services.

Dynamics 365 pricing ranges from $65/user/month for Sales Professional to $135/user/month for Sales Premium, with most mid-market companies choosing the $95/user/month Sales Enterprise edition. Unlike standalone CRM tools, Dynamics 365 pricing is modular - you purchase specific apps (Sales, Customer Service, Marketing) separately or in bundles, which can make total cost complex to calculate. All pricing requires annual commitments, and implementation costs typically run $50,000-200,000+ for enterprise deployments.

In this pricing guide, we break down the different Dynamics 365 apps and bundles, explain how licensing works across Sales, Customer Service, and Business Central editions, and reveal the hidden costs around Power Platform add-ons, premium connectors, and partner services that significantly impact your total investment.

All Microsoft Dynamics 365 Plans & Pricing

Plan Monthly Annual Best For
Sales Professional Users: UnlimitedStorage: 10GB org + 2GB per user $65 /user/month $65 /user/month Small to mid-size sales teams needing core CRM
Sales Enterprise Users: UnlimitedStorage: 10GB org + 2GB per user $95 /user/month $95 /user/month Mid-size sales organizations with complex processes
Sales Premium Users: UnlimitedStorage: 10GB org + 2GB per user $135 /user/month $135 /user/month Enterprise teams wanting AI-powered sales insights
View all features by plan

Sales Professional

  • Lead & opportunity management
  • Contact & account management
  • Sales forecasting
  • Microsoft 365 integration
  • Mobile app
  • Email tracking

Sales Enterprise

  • All Professional features
  • Advanced customization
  • Custom apps with Power Apps
  • LinkedIn Sales Navigator integration
  • Advanced analytics
  • Territory management
  • Goal management

Sales Premium

  • All Enterprise features
  • Sales Insights with AI
  • Conversation Intelligence
  • Advanced forecasting with AI
  • Relationship analytics
  • Predictive lead scoring
  • Copilot AI assistant
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Hidden Costs to Budget For

Watch for 8 hidden costs
  • Implementation costs typically range from $50,000 for small deployments to $200,000+ for enterprise with customizations and integrations
  • Microsoft Partner services often required - most organizations cannot self-implement without consulting help
  • Power Platform add-ons: Power Apps ($20/user/month), Power Automate ($15/user/month), Power BI Pro ($10/user/month)
  • Premium connectors for services like Salesforce, SAP require Power Apps/Automate premium licenses
  • Additional apps stack: Customer Service ($50-95/user/month), Marketing ($1,500/month base), Field Service ($95/user/month)
  • Storage overages cost $40/month per additional 1GB database capacity, $2/month per 1GB file storage
  • LinkedIn Sales Navigator integration requires separate LinkedIn license at $99/user/month
  • Training and certification: Official Microsoft courses cost $500-2,000 per person for proper admin/developer training
Tip

Ask your Microsoft Dynamics 365 sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Microsoft Dynamics 365 cost?

Microsoft Dynamics 365 Sales pricing starts at $65/user/month for Sales Professional, $95/user/month for Sales Enterprise, and $135/user/month for Sales Premium. Other apps like Customer Service ($50-95/user/month) and Marketing ($1,500/month base) are priced separately. Most enterprises spend $100-150/user/month when including Power Platform add-ons.

02 Does Dynamics 365 require annual contracts?

Yes, Microsoft Dynamics 365 requires annual commitments for all plans. Monthly billing is not available. This is standard for Microsoft enterprise products and allows for discounting on multi-year agreements.

03 What's the difference between Sales Professional and Enterprise?

Sales Professional ($65/user/month) offers core CRM features like lead/opportunity management and forecasting. Sales Enterprise ($95/user/month) adds advanced customization, custom app building with Power Apps, LinkedIn Sales Navigator integration, and territory management. Enterprise is needed for complex sales processes requiring custom workflows.

04 How much does Dynamics 365 implementation cost?

Dynamics 365 implementation typically costs $50,000-100,000 for small deployments (10-50 users) and $100,000-500,000+ for enterprise implementations with extensive customizations, data migration, and integrations. Microsoft Partners charge $150-250/hour for implementation services. Budget 1-2x your annual license cost for first-year implementation.

05 Do I need Power Platform licenses with Dynamics 365?

Dynamics 365 includes limited Power Platform capabilities (custom forms, basic workflows). For advanced automation, custom apps beyond included limits, or premium connectors (Salesforce, SAP, etc.), you'll need additional Power Apps ($20/user/month) or Power Automate ($15/user/month) licenses. Most mid-size deployments add $20-40/user/month in Power Platform costs.

06 Can I buy just one Dynamics 365 app or do I need the full suite?

You can purchase Dynamics 365 apps individually (Sales, Customer Service, Field Service, Marketing, etc.) or in bundles like Dynamics 365 Customer Engagement Plan ($115/user/month). Most organizations start with Sales and add other apps as needed. However, marketing requires a base org license ($1,500/month) before per-user costs.

07 How does Dynamics 365 pricing compare to Salesforce?

Dynamics 365 Sales Professional ($65/user/month) is more expensive than Salesforce Starter ($25/user/month) but cheaper than Salesforce Professional ($80/user/month). At the enterprise level, Dynamics 365 Sales Enterprise ($95/user/month) significantly undercuts Salesforce Enterprise ($165/user/month). However, total cost including Power Platform add-ons can be similar or higher than Salesforce.

08 What discounts are available for Dynamics 365?

Microsoft offers volume discounts (10-20% for 100+ users), multi-year contract discounts (typically 10-15%), and significant nonprofit/education pricing through Microsoft's nonprofit program. Startup discounts are available through Microsoft for Startups (up to $120,000 in credits). Enterprise agreements can negotiate 20-30% off list prices.