Price checkMonthly
StarterFreeBullish$83/moDiamond$166/mo
See all 5 plans

All Mava Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Starter

  • 100 support requests/mo
  • All channels (Discord, Telegram, Web Chat, Email)
  • Unlimited seats
  • 2 AI training sources
  • Help desk + AI support

Bullish

  • 500 support requests/mo
  • 5 AI training sources
  • Train AI on Discord replies
  • Scripted AI replies
  • Web chat customization
  • Analytics (90-day history)

Diamond

  • 2,000 support requests/mo
  • 10 AI training sources
  • SDK, Webhooks & API
  • Ticket & user attributes
  • Multi-lingual AI bot
  • Analytics (all-time)
  • Priority support

Whale

  • 10,000 support requests/mo
  • 20 AI training sources
  • Rule-based automations
  • Time-based automations (reminders & status updates)

Enterprise

  • Custom support request volume
  • Custom terms and features
  • Dedicated support
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Tier
Billing
Your projected cost$2.1Kper month · $83/unit × 25units
Year 1 license$25K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across Mava's plans, annualized. Custom-priced tiers show a hatched bar.

StarterCustom
Bullish$996/yr
Diamond$2.0K/yr
Whale$6.0K/yr
EnterpriseCustom
Quick Answer
Last verified:
Medium confidence

Mava costs Free to $499 per month as of August 2026, with 5 plans available including a free tier. Plans: Starter (free), Bullish at $83/month, Diamond at $166/month, and Whale at $499/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Mava offers 5 pricing tiers: Starter, Bullish, Diamond, Whale, Enterprise. A free plan is available. Paid plans include Bullish at $83/month, Diamond at $166/month, Whale at $499/month. The Bullish plan is growing teams scaling operations with ai.

Compared to other ai customer support apis software, Mava is positioned at the premium price point.

  • 13 documented hidden costs beyond list price
  • G2 rating: 4.6 out of 5 from 29 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Mava cost?

Mava offers 5 pricing plans, starting with a free tier and scaling to custom enterprise pricing. Plans include Starter (free), Bullish at $83/month, Diamond at $166/month, Whale at $499/month, Enterprise (custom pricing).

Mava Pricing Overview

Mava has 5 pricing plans, including a free tier. Paid plans range from $0 to $499/month. The Starter plan is free and is best for early-stage founders setting up first community support. The Bullish plan costs $83/month, best for growing teams scaling operations with ai. The Diamond plan costs $166/month, best for established companies needing advanced setups and analytics. The Whale plan costs $499/month, best for high-volume projects requiring enterprise-grade support at scale. The Enterprise plan requires contacting sales for a custom quote and is designed for organizations needing custom volume or terms.

There are at least 13 documented hidden costs beyond Mava's list price, including implementation, training, and add-on fees.

This pricing was last verified in May 21, 2026 from 1 independent source.

Try Mava Free

How Mava Pricing Compares

Compare Mava pricing against top alternatives in AI Customer Support APIs.

Decagon $0-$300000/year Compare → Sierra $0-$500000/year Compare → Gorgias AI $10-$750/tickets/mo View pricing →

Compare Mava vs Alternatives

Before committing to Mava, compare pricing with these 3 alternatives in the same category.

VSDecagon
Free

B2C + B2B consumer brands

Full comparison
VSSierra
Free

Large consumer brands (Sonos, SiriusXM, Casper)

Full comparison
VSGorgias AI
From $10/tickets/mo

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All Mava alternatives & migration guides

What Companies Actually Pay for Mava

Review scores
G2 4.6out of 5 (29)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
There can be a learning curve for new users who are not familiar with customer support programs.Gathering and preparing the large datasets required for Mava's AI training can be costly and time-consuming.Integrating Mava with other applications or services might be complex for users who lack familiarity with technical configurations.

How Mava Pricing Compares

Software Starting Price Top Price
Mava Free $499/month
Decagon Free $300000/year
Sierra Free $500000/year
Gorgias AI $10/tickets/mo $750/tickets/mo
Tidio API $24.17/mo. $749/mo.
Intercom API $0.99/seat/mo $132/seat/mo

Detailed pricing comparisons:

Browse all AI Customer Support APIs pricing →

13 Mava Hidden Costs Beyond the List Price

Beyond the listed price, Mava has at least 13 documented hidden costs that can significantly increase total cost of ownership.

Watch for 13 hidden costs
  • Data Preparation 50-70% of project time and 15-35% of project costs, with data labeling alone ranging from $0.10-$5.00 per data point
    high 1 source
    industry "Data Preparation: A significant potential cost involves "gathering and preparing large datasets" for AI training, which can be "costly and time-consuming""
  • Ongoing Configuration, Training, and Support
    medium 1 source
    industry "Ongoing Configuration, Training, and Support: AI support tools are not "plug-and-play" and require "ongoing configuration, training, and support" to maintain optimal performance"
  • Integration Fees
    medium 1 source
    industry ", integrating AI via APIs can incur usage-based pricing, often measured by the number of API calls or data volume"
  • Professional Services
    medium 1 source
    industry "An annual billing option is available at $83 per month (billed yearly), which includes 6,000 support requests per year"
  • Simple API Integration $3,000-$10,000
    medium 1 source
    industry "General implementation costs for AI customer service systems, which could apply to Mava, include: * Integration Costs: * Simple API connections to common systems: $3,000-$10,000"
  • Moderate Integration Complexity $10,000-$25,000
    high 1 source
    industry "Moderate complexity involving custom data mapping and multiple systems: $10,000-$25,000"
  • Basic Team Training $2,000-$5,000
    low 1 source
    industry "One significant reported hidden cost is the effort involved in preparing large datasets for Mava's AI training, which can be both costly and time-consuming"
  • Knowledge Base Development & AI Training
    high 1 source
    industry "One user review specifically noted that "gathering and preparing [large datasets for Mava AI training] can be costly and time-consuming""
  • Usage-Based Costs/Overage Fees $0.001 to $0.05 per API call, and $0.10 to $1.00 per completed customer interaction
    high 1 source
    industry "It is important for buyers to watch out for hidden costs like overage fees if usage exceeds prepaid amounts"
  • Training & Change Management $2,000 to $50,000+
    medium 1 source
    industry "Basic training for under 25 users might be $2,000 to $5,000, while enterprise rollouts for over 100 users could cost $15,000 to $50,000+"
  • Enterprise Training $15,000-$50,000+
    high 1 source
    industry "Enterprise rollouts for over 100 users might cost $15,000-$50,000+"
  • API Call Overage $0.001-$0.05 per request
    medium 1 source
    industry "Mava provides a tiered pricing structure, including a free plan and several paid options"
  • Voice Minute Overage $0.05-$0.25 per minute
    medium 1 source
    industry "Mava provides a tiered pricing structure, including a free plan and several paid options"
Tip

Ask your Mava sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
industry G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 13 source citations total.

Mava Price History

Pricing changes CostBench has tracked for Mava, verified across 3 snapshots going back to 2026Q2.

  1. Mava price decrease

    Highest tier decreased from $800 to $499/month

    -37.62%

  2. Mava tier restructure

    Changed from 3 to 5 pricing tiers

  3. Mava tier renamed

    "Free" renamed to "Starter"

  4. Mava tier renamed

    "Growth" renamed to "Bullish"

  5. Mava tier renamed

    "Scale" renamed to "Diamond"

View Mava's full price history →

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