Decagon vs Mava Pricing | Costbench
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Team size
25 seats

Decagon vs Mava

AI Customer Support APIs pricing comparison · 2026

Decagon pricing ranges from $0–$300000/year, while Mava ranges from $0–$499/month. Mava is typically 98% more affordable, though your actual cost depends on tier and team size.

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Discount programs →
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Free plan limits → Discount programs →
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2 products · AI Customer Support APIs
Side-by-side · live
D
Decagon
AI Customer Support APIs pricing intelligence
verified 3mo ago
$996 $340K
View pricing →
Mava
AI Customer Support APIs pricing intelligence
verified 28d ago
$996 $340K
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Growth
$996/yr
year 1 license · flat plan price
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$340K/yr
Vendr · n=3 · limited data
No Vendr data
—
Not in Vendr's deal flow
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 8 sourced facts
6 hidden-cost · Vendr median · 1 review platform
Last verified 3mo ago
Confidence Medium confidence
Sources 26 sourced facts
24 hidden-cost · 1 contract · 1 review platform
Last verified 4w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Annual Platform Fee
    $50,000
    1 source
  • Professional Services Fees
    1 source
  • Separate Helpdesk Costs
    $2,000 to $5,000+ per month
    1 source
  • Ongoing Support and Customization
    1 source
  • Volume Spike Exposure
    1 source
5 documented
  • Data Preparation
    50-70% of project time and 15-35% of project costs, with data labeling alone ranging from $0.10-$5.00 per data point
    1 source
  • Ongoing Configuration, Training, and Support
    1 source
  • Integration Fees
    1 source
  • Professional Services
    1 source
  • Simple API Integration
    $3,000-$10,000
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Decagon
Mava
Auto-renewal
Yes
Yes
Cancellation
—
Mava's Terms of Service state that Mava may be unable to accommodate cancellation requests after an order is accepted.
Commitment
five- to six-figure annual minimum commitment
—
Price escalation
—
—
Can downgrade
—
—
Based on 1 verified source (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
G2
4.9out of 5 (18)
Best for
B2C + B2B consumer brands
Watch out
Implementation Requires Engineering Resources
G2
4.6out of 5 (29)
Best for
Solo users setting up their first community support
Watch out
A learning curve for new users who are unfamiliar with customer support programs.
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Decagon pricing
Discount programs →
Visit Mava pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
AI Customer Support APIs

Decagon

$0–$300000
/year
1 plan
Full pricing breakdown →
VS
AI Customer Support APIs

Mava

$0–$499
/month
6 plans · Free tier
Full pricing breakdown →

Plan-by-Plan Pricing

Plan Decagon Mava
Enterprise (conversation-priced) Custom Free /month
Founder — $33 /month
Growth — $83 /month
Scale — $166 /month
Enterprise — $499 /month
Custom — Custom

What Users Say

Decagon

G2
4.9out of 5 (18)
Top complaints
  • Implementation Requires Engineering Resources
  • High Cost and Opaque Pricing
  • Limited Control and Configurability

Mava

G2
4.6out of 5 (29)
Top complaints
  • A learning curve for new users who are unfamiliar with customer support programs.
  • The process of gathering and preparing large datasets for Mava AI can be costly and time-consuming.
  • A desire for more customization options within the platform.

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Decagon 6 hidden costs

high
Annual Platform Fee $50,000
medium
Professional Services Fees
high
Separate Helpdesk Costs $2,000 to $5,000+ per month
medium
Ongoing Support and Customization
high
Volume Spike Exposure
See all Decagon hidden costs →

Mava 24 hidden costs

high
Data Preparation 50-70% of project time and 15-35% of project costs, with data labeling alone ranging from $0.10-$5.00 per data point
medium
Ongoing Configuration, Training, and Support
medium
Integration Fees
medium
Professional Services
medium
Simple API Integration $3,000-$10,000
See all Mava hidden costs →

Contract Terms

Term Decagon Mava
Auto-renewal Yes Yes
Cancellation — Mava's Terms of Service state that Mava may be unable to accommodate cancellation requests after an order is accepted.
Minimum commitment five- to six-figure annual minimum commitment —

Continue researching

Decagon

Mava

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