Decagon vs Mava Pricing | Costbench
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25 seats

Decagon vs Mava

AI Customer Support APIs pricing comparison · 2026

Decagon is quote-based, while Mava has a free plan, then $33–$499/mo. Mava is typically 99% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Decagon pricing
Discount programs →
Visit Mava pricing
Free plan limits → Discount programs →
Compare
2 products · AI Customer Support APIs
Side-by-side · live
D
Decagon
AI Customer Support APIs pricing intelligence
verified 5mo ago
View pricing →
Mava
AI Customer Support APIs pricing intelligence
verified 10w ago
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$340K/yr
Vendr · n=3 · limited data
No Vendr data
—
Not in Vendr's deal flow
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 8 sourced facts
6 hidden-cost · Vendr median · 1 review platform
Last verified 4mo ago
Confidence Medium confidence
Sources 26 sourced facts
24 hidden-cost · 1 contract · 1 review platform
Last verified 2mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Annual Platform Fee
    $50,000
    1 source
  • Professional Services Fees
    1 source
  • Separate Helpdesk Costs
    $2,000 to $5,000+ per month
    1 source
  • Ongoing Support and Customization
    1 source
  • Volume Spike Exposure
    1 source
5 documented
  • Data Preparation
    50-70% of project time and 15-35% of project costs, with data labeling alone ranging from $0.10-$5.00 per data point
    1 source
  • Ongoing Configuration, Training, and Support
    1 source
  • Integration Fees
    1 source
  • Professional Services
    1 source
  • Simple API Integration
    $3,000-$10,000
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Decagon
Mava
Auto-renewal
Yes
Yes
Cancellation
—
Mava's Terms of Service state that Mava may be unable to accommodate cancellation requests after an order is accepted.
Commitment
five- to six-figure annual minimum commitment
—
Price escalation
—
—
Can downgrade
—
—
Based on 1 verified source (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
G2
4.9out of 5 (18)
Best for
B2C + B2B consumer brands
Watch out
Implementation Requires Engineering Resources
G2
4.6out of 5 (29)
Best for
Solo users setting up their first community support
Watch out
A learning curve for new users who are unfamiliar with customer support programs.
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Decagon pricing
Discount programs →
Visit Mava pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
AI Customer Support APIs

Decagon

Custom pricing
1 plan
Full pricing breakdown →
VS
AI Customer Support APIs

Mava

Free plan; paid $33–$499
/mo
6 plans · Free tier
Full pricing breakdown →

Plan-by-Plan Pricing

Plan Decagon Mava
Enterprise (conversation-priced) Custom Free /month
Founder — Custom
Growth — Custom
Scale — Custom
Enterprise — Custom
Custom — Custom

What Users Say

Decagon

G2
4.9out of 5 (18)
Top complaints
  • Implementation Requires Engineering Resources
  • High Cost and Opaque Pricing
  • Limited Control and Configurability

Mava

G2
4.6out of 5 (29)
Top complaints
  • A learning curve for new users who are unfamiliar with customer support programs.
  • The process of gathering and preparing large datasets for Mava AI can be costly and time-consuming.
  • A desire for more customization options within the platform.

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Decagon 6 hidden costs

high
Annual Platform Fee $50,000
medium
Professional Services Fees
high
Separate Helpdesk Costs $2,000 to $5,000+ per month
medium
Ongoing Support and Customization
high
Volume Spike Exposure
See all Decagon hidden costs →

Mava 24 hidden costs

high
Data Preparation 50-70% of project time and 15-35% of project costs, with data labeling alone ranging from $0.10-$5.00 per data point
medium
Ongoing Configuration, Training, and Support
medium
Integration Fees
medium
Professional Services
medium
Simple API Integration $3,000-$10,000
See all Mava hidden costs →

Contract Terms

Term Decagon Mava
Auto-renewal Yes Yes
Cancellation — Mava's Terms of Service state that Mava may be unable to accommodate cancellation requests after an order is accepted.
Minimum commitment five- to six-figure annual minimum commitment —

Continue researching

Decagon

Mava

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