Quick Answer
Last verified:
Medium confidence

Kixie costs $35 to $95 per user/month as of April 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 1 pricing pages and reviews
+-88% above list price
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Kixie true cost runs -88% above the listed $35-$95/user/month price as of April 2026. For a 25-person team, expect ~$2,375 in year-one costs vs the $19,500 base license. Key hidden costs: unlimited calling upgrade, sms capabilities may require additional fee, pricing bait-and-switch. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Unlimited Calling Upgrade

high addon

Base plans include limited minutes (300 minutes/month on standard plan). Upgrading to unlimited calling requires a significant price increase, nearly doubling the monthly cost per user.

trustradius

There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).

trustradius

The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.

2

SMS Capabilities May Require Additional Fee

low addon

SMS/texting features may incur extra per-seat charges beyond base plan pricing.

reddit

some may charge extra for sma capabilities

3

Pricing Bait-and-Switch

medium addon

Advertised pricing during free trial period often differs significantly from actual pricing at purchase time, forcing buyers to either pay more than expected or walk away after investing time in the trial.

trustradius

It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.

4

Reliability and Performance Issues

high support

High-volume calling environments experience significant performance degradation, requiring potential investment in alternative solutions or workarounds. Users report constant application resets, connectivity issues, and phones not ringing despite incoming calls.

trustpilot

For the cost, it’s really not worth it. As a basic dialer, it’s okay, but if you're making a high volume of calls, the performance is awful—even their power dialer is full of bugs.

trustradius

I often have employees saying their phone isnt ringing when calls are coming in, and we are constantly needing to reset the application. It is not great for us, and we are constantly not heard by customers on our end.

Example: True Cost for 25 Users

License (25 × $65 × 12) $19,500/yr
Unlimited Calling Upgrade +80-100% of license costs
SMS Capabilities May Require Additional Fee +5-10% of license costs
Pricing Bait-and-Switch +10-30% of license costs
Reliability and Performance Issues +5-15% of license costs
Estimated Year 1 Total ~$2,375
That's roughly 0.1× the advertised license price. The median Kixie contract is $780/yr across Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with Kixie?

Beyond the license fee, budget for: Unlimited Calling Upgrade (80-100% of license costs); SMS Capabilities May Require Additional Fee (5-10% of license costs); Pricing Bait-and-Switch (10-30% of license costs); Reliability and Performance Issues (5-15% of license costs). Total ownership typically runs -88% higher than the listed price.

02 Does Kixie charge for implementation?

Kixie doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Kixie support cost?

High-volume calling environments experience significant performance degradation, requiring potential investment in alternative solutions or workarounds. Users report constant application resets, connectivity issues, and phones not ringing despite incoming calls. Estimated impact: 5-15% of license costs.

04 Are there overage or storage costs with Kixie?

Most Kixie plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Kixie?

Many features marketed as part of Kixie are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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