Quick Answer
Last verified:
Medium confidence

TenantCloud costs $15 to $100 per month as of March 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 1 pricing pages and reviews
+70% above list price

TenantCloud true cost runs 70% above the listed $15-$100/month price as of March 2026. For a 25-person team, expect ~$20,186 in year-one costs vs the $11,874 base license. Key hidden costs: ach transaction fees, chargeback and dispute fees, payment processing delays. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

ACH Transaction Fees

medium addon

TenantCloud charges $2.95 per ACH transaction for rent payments. This fee was introduced in 2022 after the company previously absorbed these costs. The fees are typically paid by the tenant unless the landlord selects otherwise.

reddit

ACH will now have a transaction fee of $2.95. The change won't be immediate for most of you, and we will continue to work to find a lower-cost partner.

2

Chargeback and Dispute Fees

critical support

When tenants dispute payments with their credit card company, TenantCloud charges landlords a $255 dispute fee per chargeback, even when the landlord provides evidence (lease, text messages) proving the charges were legitimate.

trustpilot

TenantCloud, took all of the rent out of my account without notice, then charged me $255 for dispute fees, and then did nothing. I provided a lease and text messages to prove that the tenant was paying for rent.

3

Payment Processing Delays

high overage

Fund transfers from tenant payments take 7+ days to reach the landlord's account, despite the platform stating 3-4 days. Initial bank verification adds another 2 days, meaning first payments can take 9+ days to process. This creates cash flow issues for landlords.

trustpilot

Downside is the fund transfers take well over 7 days even when it states 3-4

trustpilot

Everymonth I have to do bank verification. It takes 2 days for .01 to appear in account and to verify with code. Then this money goes back. Then the deposit amt takes another 4-5 days to get credited. So by the time it will be 20 th of the month..

4

Tenant Screening Reports

medium addon

Full credit and background checks cost $35 per applicant. Users report accuracy issues, with one landlord discovering a screening report failed to detect a tenant's eviction history despite paying for the premium check.

reddit

I’ve used it for years... completely free except for $35/full credit/background check.

trustpilot

It showed that a tenant didnt have an eviction but they did!!!! I paid for the premium and it wasn't accurate. Waste of money

5

Feature Removal Without Notice

high support

TenantCloud has removed features from paid plans without notice or compensation, including deletion of custom websites, about pages, free listings, and owner portal functionality. Landlords paying more now receive fewer features than they had at lower price points.

trustpilot

with the increase in price my previous website was destroyed and deleted without me knowing including my about me section that took time... I'm already paying more, why should I have to pay more for less and more problems that go months without being addressed?

6

Cancellation Difficulties and Data Hostage

critical support

Users report extreme difficulty canceling subscriptions, with charges continuing for months after cancellation attempts. When users do cancel, TenantCloud deletes all account data and holds historical records hostage unless the subscription is maintained.

trustpilot

I been trying to cancel my tenant cloud subscription for the past year and cannot!!! They still charge me the full amount, I even tried making a dispute on my credit card but they were also unsuccessful disputing..this is a total scam !!!

trustpilot

This used to be a free service. Then they got rid of the free level and forced you into an expensive paid monthly plan. They will hold your data hostage and force you to pay to keep access. Want to cancel? They will delete all your data and your account.

Example: True Cost for 25 Users

License (25 × $39.58 × 12) $11,874/yr
ACH Transaction Fees +$2.95/transaction
Chargeback and Dispute Fees +$255/chargeback
Payment Processing Delays +5-10% opportunity cost from delayed cash flow
Tenant Screening Reports +$35/applicant
Feature Removal Without Notice +10-15% loss of functionality
Cancellation Difficulties and Data Hostage +$15-$100/month in unwanted charges
Estimated Year 1 Total ~$20,186
That's roughly 1.7× the advertised license price. The median TenantCloud contract is $600/yr across Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with TenantCloud?

Beyond the license fee, budget for: ACH Transaction Fees ($2.95/transaction); Chargeback and Dispute Fees ($255/chargeback); Payment Processing Delays (5-10% opportunity cost from delayed cash flow); Tenant Screening Reports ($35/applicant); Feature Removal Without Notice (10-15% loss of functionality); Cancellation Difficulties and Data Hostage ($15-$100/month in unwanted charges). Total ownership typically runs 70% higher than the listed price.

02 Does TenantCloud charge for implementation?

TenantCloud doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does TenantCloud support cost?

When tenants dispute payments with their credit card company, TenantCloud charges landlords a $255 dispute fee per chargeback, even when the landlord provides evidence (lease, text messages) proving the charges were legitimate.. Estimated impact: $255/chargeback.

04 Are there overage or storage costs with TenantCloud?

Fund transfers from tenant payments take 7+ days to reach the landlord's account, despite the platform stating 3-4 days. Initial bank verification adds another 2 days, meaning first payments can take 9+ days to process. Estimated impact: 5-10% opportunity cost from delayed cash flow.

05 What add-ons cost extra with TenantCloud?

Many features marketed as part of TenantCloud are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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