Price checkMonthly
Starter$20/agent/moTeam$41/agent/moBusiness$59/agent/mo
See all 4 plans
Quick Answer
Last verified:
Medium confidence

LiveChat costs $19 to $89 per agent/month as of March 2026, with 4 plans available. Plans: Starter at $20/agent/month, Team at $41/agent/month, and Business at $59/agent/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

LiveChat offers 4 pricing tiers: Starter, Team, Business, Enterprise. Paid plans include Starter at $20/agent/month, Team at $41/agent/month, Business at $59/agent/month. The Team plan is growing support teams.

Compared to other help desk/support software, LiveChat is positioned at the mid-market price point.

  • Median contract: $492/yr from 0 purchases
  • Average negotiated discount: 93%
  • 2 documented hidden costs beyond list price
Last verified: | Sources: 1 pricing pages and reviews

How much does LiveChat cost?

LiveChat pricing starts at $19/agent/month across 4 plans, with enterprise pricing available on request. Plans include Starter at $20/agent/month, Team at $41/agent/month, Business at $59/agent/month, Enterprise (custom pricing).

LiveChat Pricing Overview

LiveChat has 4 pricing plans ranging from $19 to $89/agent/month. The Starter plan costs $20/agent/month, best for small businesses. The Team plan costs $41/agent/month, best for growing support teams. The Business plan costs $59/agent/month, best for large customer service teams. The Enterprise plan requires contacting sales for a custom quote and is designed for enterprise organizations.

The median LiveChat customer pays $492/year, with an average 93% discount available through negotiation.

There are at least 2 documented hidden costs beyond LiveChat's list price, including implementation, training, and add-on fees.

This pricing was last verified in February 4, 2026 from 1 independent sources.

Visit LiveChat Pricing

LiveChat pricing starts at $20/user/month for the Starter plan, with annual billing available at $16/user/month. For teams needing collaboration features, the Team plan runs $41/user/month (or $33/year), and the Business plan costs $59/user/month ($50/year). Enterprise pricing is custom-quoted and includes advanced reporting and analytics features not available in lower tiers.

How LiveChat Pricing Compares

Compare LiveChat pricing against top alternatives in Help Desk/Support.

Intercom $39-139/seat/mo View pricing → Zendesk $19-115/agent/mo View pricing → Freshdesk $0-79/agent/mo View pricing →

All LiveChat Plans & Pricing

Plan Monthly Annual Best For
Starter history: 60 $20 /agent/month $16 /agent/yearSave 20% Small businesses
Team $41 /agent/month $33 /agent/yearSave 20% Growing support teams
Business $59 /agent/month $50 /agent/yearSave 15% Large customer service teams
Enterprise Contact Sales Contact Sales Enterprise organizations
View all features by plan

Starter

  • 60-day chat history
  • Ticketing
  • Basic customization
  • 220+ integrations

Team

  • Unlimited history
  • Full customization
  • Automatic greetings
  • Advanced reports

Business

  • Staffing prediction
  • Work scheduler
  • Apple Messages
  • Single sign-on

Enterprise

  • Dedicated success manager
  • Product training
  • Security assistance
  • HIPAA compliance
See LiveChat Plans & Sign Up

Compare LiveChat vs Alternatives

Before committing to LiveChat, compare pricing with these 3 alternatives in the same category.

VSIntercom
From $39/seat/mo

Teams wanting chat plus proactive engagement and bots

Compare pricing
VSZendesk
From $19/agent/mo

Teams needing full omnichannel help desk ticketing

Compare pricing
VSFreshdesk
Free

Teams wanting help desk with chat included at lower cost

Compare pricing

All LiveChat alternatives & migration guides

What Companies Actually Pay for LiveChat

The median LiveChat buyer pays $492/year based on 0 verified purchase transactions, with an average 93% savings through negotiation.

What companies actually pay $492/yr Median across 0 purchases
93% avg. savings
with negotiation
Review scores
TrustRadius 7.1/10 (136)
Top pricing complaints
Pricing changes affecting existing customersAdd-on marketplace requiring separate subscriptionsEnterprise features only available in expensive tiersPrice point on the high side for small businesses
Source: Vendr buyer database — median calculated from 0 real purchase transactions. Savings figure reflects negotiated discounts reported by buyers.
Visit LiveChat Pricing

LiveChat Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Starter Setup $20 Year 1 total

A small business getting started with LiveChat on the Starter plan

Growing Business $41 Year 1 total

A mid-size business using LiveChat on the Team plan

Enterprise (100+ users) Custom pricing — typically negotiated annually, contact sales for quote Year 1 total

A large enterprise deploying LiveChat across the organization

Small Support Team (3 agents) $123 Year 1 total
$41/user/month × 3 users
Total $123

Basic customer support setup for a small business using Team plan features

How LiveChat Pricing Compares

Software Starting Price Top Price
LiveChat $19/agent/month $89/agent/month
Freshdesk Free $89/agent/month
Freshservice $3/agent/month $99/agent/month
Front $25/user/month $105/user/month
Gladly $150/user/month $210/user/month
Gorgias $10/month $900/month

Browse all Help Desk/Support pricing →

2 LiveChat Hidden Costs Beyond the List Price

Beyond the listed price, LiveChat has at least 2 documented hidden costs that can significantly increase total cost of ownership.

Watch for 2 hidden costs
  • Marketplace Add-ons 5-15% of license costs
    medium 1 source
    TrustRadius "They have a marketplace inside the app to purchase add-ons. Would be nice if they were included in the LiveChat package instead of having a subscription here and there."
  • Enterprise Features Locked Behind Higher Tiers $50-$100/user/month
    medium 1 source
    TrustRadius "We use the mid tier plan, our support lead did not get the reporting that he wanted to, however that was available on Enterprise which is expensive for us."
Tip

Ask your LiveChat sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
TrustRadius Enterprise reviews Vendr Verified buyer transactions
Key claims include inline source attribution. Data verified against multiple independent sources. 4 source citations total.

LiveChat Contract Terms

LiveChat contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal No
Mid-Term Downgrade Not allowed
Price Escalation Recent pricing changes have impacted existing customers
Based on 1 verified source

LiveChat Pricing FAQ

01 How much does LiveChat cost?

LiveChat costs $16-59/agent/month with annual billing. Starter is $16, Team is $33, Business is $50, and Enterprise is custom.

02 Does LiveChat have a free plan?

LiveChat offers a 14-day free trial but no permanent free plan.

03 What hidden costs should I expect?

ChatBot ($52+/month), HelpDesk, and WhatsApp integration are sold separately. Premium support adds to monthly costs.

04 Can I negotiate LiveChat pricing?

Yes, annual commitments save 15-20%, and volume discounts are available for 10+ agents.

05 Is annual billing cheaper?

Yes, annual billing saves 15-20% across all plans.

06 LiveChat vs Intercom: Which is cheaper?

LiveChat is significantly cheaper. LiveChat Team ($33/agent) vs Intercom Essential ($39/seat/month) with fewer included features.

07 What is included in LiveChat Team?

Team includes unlimited chat history, full widget customization, automatic greetings, chat routing, and advanced reports.

08 Does LiveChat offer startup discounts?

LiveChat offers discounts for startups through partner programs. Contact sales for current offers.

09 What's the difference between the Starter and Team plans?

The Starter plan costs $20/user/month (or $16 annually) while the Team plan costs $41/user/month (or $33 annually). The Team plan includes additional features for collaboration and routing that the Starter plan lacks.

10 Do I need to pay extra for add-ons?

Yes, LiveChat operates a marketplace for add-ons that require separate subscriptions beyond your base plan. These are not included in the standard LiveChat package pricing.

11 Is there a free plan available?

No, LiveChat does not offer a forever-free plan. Pricing starts at $20/user/month for the Starter plan. However, there is a free WordPress plugin available for existing LiveChat customers.

12 What happens if I need advanced reporting?

Advanced reporting and analytics features are only available on the Enterprise tier. Mid-tier plans have limited reporting capabilities, which may require an upgrade if you need comprehensive metrics.

Is this pricing incorrect? — we verify and update within 24 hours.