Jira Service Management Pricing 2026
Complete pricing guide with plans, hidden costs, and negotiation tips
Jira Service Management pricing varies by team size and features, ranging from $0 to $51.42 per agent/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
- Billing: Monthly and annual (save 15-20%)
- Hidden costs: Add ~35% for implementation, support, and training
Jira Service Management offers 4 pricing tiers: Free, Standard, Premium, Enterprise. Standard paid plans include Free at $0/agent/month, Standard at $24/agent/month, Premium at $53/agent/month. The Standard plan is small to mid-sized teams needing scalable service management.
Compared to other help desk/support software, Jira Service Management is positioned at the budget-friendly price point.
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for IT operations, DevOps, and customer service teams. Built on the Jira platform, JSM combines ITSM workflows with deep development tool integration, making it a strong choice for technical organizations already in the Atlassian ecosystem. Over 45,000 organizations worldwide use JSM for incident management, service requests, and change management.
JSM pricing starts at $0 for up to 3 agents on the free plan and scales to $20/agent/month (Standard) and $48/agent/month (Premium) with annual billing. The platform's strongest value proposition is its tight integration with Jira Software and Confluence, though hidden costs from Marketplace apps, asset management overages, and the steep jump from Standard to Premium require careful planning.
All Jira Service Management Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Free agents: 3storage: 2 GB | Free | Free 0 | Small teams of up to 3 agents getting started with ITSM |
| Standard agents: 20,000storage: 250 GB | $24 /agent/month | $20 /agent/monthSave 17% | Small to mid-sized teams needing scalable service management |
| Premium agents: 20,000storage: Unlimited | $53 /agent/month | $48 /agent/monthSave 9% | Mature ITSM and DevOps teams needing asset management, AI, and high uptime |
| Enterprise sites: 150assets_objects: 500,000 included | Contact | Contact | Large enterprises requiring advanced security, multi-site management, and governance |
View all features by plan
Free
- Up to 3 agents
- Unlimited customers
- ITSM templates
- Customer service templates
- Customer portal
- Email support channel
- Alerts and on-call schedules
- Incident management template
- Basic automation
- Basic reporting
- Community support
Standard
- Up to 20,000 agents
- Unlimited customers
- Unlimited email notifications
- Unlimited service portals
- Custom branding
- Audit logs
- Data residency controls
- On-call scheduling
- Slack and Teams integration
- 250 GB storage
- 5,000 automation rule runs/month
- 9/5 regional support
Premium
- All Standard features
- AI-powered virtual service agent (1,000 conversations/month)
- Rovo AI agents, search, and chat
- Asset and configuration management (CMDB)
- Incident management
- Problem management
- Change management
- Deployment gating with CI/CD tools
- Advanced alert integrations
- Real-time incident monitoring
- Unlimited storage
- 99.9% uptime SLA
- 24/7 support for critical issues
Enterprise
- All Premium features
- Up to 150 sites
- Atlassian Guard (advanced security)
- SSO and identity management
- Atlassian Analytics
- Unlimited automations
- 500,000 asset objects included
- 99.95% uptime SLA
- Advanced admin controls
- Cross-product insights
- Dedicated enterprise support
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Frequently Asked Questions
01 How much does Jira Service Management cost?
Jira Service Management offers four tiers: Free ($0 for up to 3 agents), Standard ($20/agent/month annual, $24 monthly), Premium ($48/agent/month annual, $53 monthly), and Enterprise (custom pricing). Annual billing saves approximately 15-17% compared to monthly. Volume discounts apply as your team grows, with per-agent costs decreasing at higher agent counts.
02 Is Jira Service Management free?
Yes, Jira Service Management offers a permanent free plan for up to 3 agents with unlimited customers. It includes ITSM and customer service templates, a customer portal, email support channel, alerts, on-call schedules, and basic automation. However, it is limited to 2 GB storage, 100 email notifications per day, and no asset management capabilities.
03 What is Jira Service Management?
Jira Service Management (JSM) is Atlassian's IT service management platform built on Jira. It provides ITSM capabilities including incident, problem, and change management, a customer service portal, asset/configuration management (CMDB), and AI-powered virtual agents. It is used by IT operations, DevOps, and customer service teams and integrates deeply with Jira Software, Confluence, and Bitbucket.
04 Jira Service Management vs Zendesk?
JSM is better for IT teams needing ITSM workflows, change management, and deep Atlassian ecosystem integration at a lower per-agent price ($20 vs $55/agent/month at comparable tiers). Zendesk excels at dedicated customer support with a larger marketplace, more channels out-of-the-box, and a more intuitive agent experience. Choose JSM if your team is technical and already uses Jira/Confluence; choose Zendesk for pure customer-facing support operations.
05 What is the difference between JSM Standard and Premium?
The biggest differences are: Premium includes asset and configuration management (CMDB), AI-powered virtual service agents, incident/problem/change management workflows, deployment gating for CI/CD, unlimited storage, a 99.9% uptime SLA, and 24/7 critical issue support. Standard is limited to 250 GB storage, 5,000 automation runs/month, and lacks CMDB and AI features. Premium costs roughly 2.5x more per agent.
06 Does Jira Service Management include asset management?
Asset and configuration management (CMDB) is only available on the Premium and Enterprise plans. Premium includes 50,000 asset objects for free, while Enterprise includes 500,000. Overages are charged at $0.05 per object/month. If you need CMDB on the Standard plan, you would need to purchase a third-party Marketplace app instead.
07 Can I negotiate Jira Service Management pricing?
Yes, JSM pricing is negotiable for large teams, especially at the Enterprise tier. Multi-year commitments, high agent counts (100+), and bundling with other Atlassian products (Jira Software, Confluence) can unlock significant discounts. Atlassian also offers academic and community discounts. Contact Atlassian sales for a custom quote on Enterprise or large Standard/Premium deployments.
08 How many agents can use JSM for free?
The free plan supports up to 3 agents. There is no limit on the number of customers who can submit requests through the portal. If you need more than 3 agents, you must upgrade to Standard at $20/agent/month (annual) or $24/agent/month (monthly).