Quick Answer
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Salesforce Commerce Cloud pricing varies by team size and features, ranging from $60K to $500K per year in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Salesforce Commerce Cloud offers 4 pricing tiers: Starter, Growth, Enterprise, Enterprise Plus. The Growth plan is growing enterprise brands.

Compared to other enterprise e-commerce software, Salesforce Commerce Cloud is positioned at the premium price point.

Last verified: January 2026 | Sources: 4 pricing pages and reviews

Salesforce Commerce Cloud, formerly Demandware, is the enterprise e-commerce platform for global brands and retailers doing tens of millions to billions in annual revenue. Acquired by Salesforce in 2016 for $2.8 billion, Commerce Cloud powers major retailers like Adidas, L'Oreal, Puma, and Under Armour with sophisticated capabilities for global commerce, complex B2B scenarios, and deep integration with the Salesforce ecosystem of marketing, sales, and service tools.

Salesforce Commerce Cloud uses a complex pricing model combining base license fees ($60,000-500,000+/year) with revenue share (typically 1-3% of Gross Merchandise Value). For example, a brand doing $50M annually might pay $150K base + 2% revenue share ($1M) = $1.15M in licensing alone. Add implementation costs ($200K-2M+), ongoing development ($10K-50K/month), and additional Salesforce products for total cost of ownership exceeding $500K-2M+ annually.

This guide demystifies Salesforce Commerce Cloud's pricing structure, explains the revenue share model, reveals hidden costs, and helps you determine if Commerce Cloud's premium pricing is justified for your business.

All Salesforce Commerce Cloud Plans & Pricing

Plan Monthly Annual Best For
Starter GMV: Up to ~$5-10M annuallyRevenue Share: Negotiable % of GMV Contact Contact Mid-market brands entering enterprise e-commerce
Growth GMV: $10-50M annuallyRevenue Share: 1-3% of GMV typical Contact Contact Growing enterprise brands
Enterprise GMV: $50-250M annuallyRevenue Share: 0.5-2% of GMV Contact Contact Large enterprises with complex commerce needs
Enterprise Plus GMV: $250M+ annuallyRevenue Share: Negotiable, typically <1% Contact Contact Fortune 500 brands and global retailers
View all features by plan

Starter

  • B2C Commerce
  • Einstein AI recommendations
  • Mobile-first storefront
  • Basic support

Growth

  • Advanced personalization
  • Order management
  • Marketing Cloud integration
  • Priority support

Enterprise

  • B2B Commerce
  • Endless aisle
  • Global multi-brand
  • Dedicated success team

Enterprise Plus

  • Full Salesforce ecosystem
  • Custom architecture
  • Global infrastructure
  • White-glove support
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Hidden Costs to Budget For

Watch for 6 hidden costs
  • Revenue share model: Salesforce charges 1-3% of Gross Merchandise Value in addition to base license fee (often undisclosed upfront)
  • Implementation: $200,000-$2,000,000+ for system integration, typically takes 6-18 months with agencies charging $200-400/hour
  • Annual minimum GMV: Contracts often require minimum GMV commitments ($25-100M+) - you pay even if sales fall short
  • Developer and agency costs: Salesforce-certified developers cost $150-300/hour, ongoing maintenance $10,000-50,000/month
  • Payment processing: 2.4-2.9% + $0.20-30 (enterprise rates negotiable but not included in license)
  • Additional Salesforce products: Marketing Cloud ($3,000-40,000/mo), Service Cloud ($75-325/user/mo), often required for full functionality
Tip

Ask your Salesforce Commerce Cloud sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Salesforce Commerce Cloud cost?

Salesforce Commerce Cloud starts around $60,000/year for mid-market and scales to $500,000+/year for enterprise. Pricing combines a base license fee plus revenue share (typically 1-3% of GMV). Most contracts include minimum GMV commitments. Expect total cost of ownership at $200,000-1,000,000+/year including implementation and maintenance.

02 What is the revenue share model?

Salesforce charges 1-3% of your Gross Merchandise Value (total sales) in addition to the base license fee. For example, a $25M/year store might pay $60K base license + 2% of GMV ($500K) = $560K total annually. Revenue share percentage decreases as GMV increases but is often undisclosed until contract negotiation.

03 Is Salesforce Commerce Cloud worth it?

Salesforce Commerce Cloud justifies its cost for enterprises doing $50M+ annually with complex requirements: global multi-brand operations, deep B2B capabilities, or heavy Salesforce ecosystem integration. For brands under $25M/year, Shopify Plus or Adobe Commerce offer similar capabilities at 50-80% lower cost.

04 What's included in Salesforce Commerce Cloud?

Included: B2C Commerce, Einstein AI recommendations, mobile-optimized storefront, order management, and basic support. NOT included: Marketing Cloud (email/automation), Service Cloud (customer service), custom development, payment processing, and most third-party integrations. Budget 2-3x license cost for full ecosystem.

05 How much does implementation cost?

Salesforce Commerce Cloud implementation costs $200,000-$2,000,000+ depending on complexity. Mid-market implementations start at $200-500K, enterprise projects run $500K-2M+. Agencies charge $200-400/hour, and projects take 6-18 months. Budget 3-5x your annual license fee for first-year total cost.

06 Can I negotiate Salesforce Commerce Cloud pricing?

Yes, all Commerce Cloud pricing is negotiable. Leverage includes: multi-year commitment (10-30% discount), end-of-quarter timing, competitive bids, and high GMV (lower revenue share %). Most enterprises negotiate 20-40% off initial quotes. Revenue share is more negotiable than base license at high GMV.