Intercom Product Tours Hidden Costs 2026
What they don't show you on the pricing page
Intercom Product Tours costs $29 to $132 per seat/mo as of June 2026, with 7 plans available. Plans: Essential at $29/seat/mo, Advanced at $85/seat/mo, Expert at $132/seat/mo, Pro AI features at $99/seat/mo, Copilot at $29/seat/mo, and Proactive Support Plus at $99/seat/mo. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Intercom Product Tours offers 7 pricing tiers: Essential, Advanced, Expert, Fin AI Agent, Pro AI features, Copilot, Proactive Support Plus. Paid plans include Essential at $29/seat/mo, Advanced at $85/seat/mo, Expert at $132/seat/mo.
Intercom Product Tours true cost runs 70% above the listed $29-$132/seat/mo price as of June 2026. For a 25-person team, expect ~$50,490 in year-one costs vs the $29,700 base license. Verified from 1 sources by CostBench.
Example: True Cost for 25 Users
| License (25 × $99 × 12) | $29,700/yr |
| Implementation (one-time) | +$15,000–$50,000 |
| Premium Support (20%) | +$5,940/yr |
| Training (25 × $500) | +$12,500 |
| Admin (part-time) | +$15,000–$25,000/yr |
| Estimated Year 1 Total | ~$50,490 |