Price checkPer seat
Essential$29/seat/moAdvanced$85/seat/moExpert$132/seat/mo
See all 7 plans

All Intercom Product Tours Plans & Pricing

Plan Monthly Annual Best For
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Essential

Advanced

Expert

Fin AI Agent

Pro

Copilot

Proactive Support Plus

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What does Intercom Product Tours actually cost you?

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Tier
Billing
Your projected cost$725per month · $29/seat × 25seats
Year 1 license$8.7K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Intercom Product Tours's plans, annualized. Custom-priced tiers show a hatched bar.

Essential$348/yr
Advanced$1.0K/yr
Expert$1.6K/yr
Fin AI Agent$11.88/yr
Pro$1.2K/yr
Copilot$348/yr
Proactive Support Plus$1.2K/yr
Quick Answer
Last verified:
Medium confidence

Intercom Product Tours costs $0.99 to $132 per seat/mo as of September 2026, with 7 plans available. Plans: Essential at $29/seat/mo, Advanced at $85/seat/mo, Expert at $132/seat/mo, Fin AI Agent at $0.99/seat/mo, Pro at $99/seat/mo, Copilot at $29/seat/mo, and Proactive Support Plus at $99/seat/mo. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Intercom Product Tours offers 7 pricing tiers: Essential, Advanced, Expert, Fin AI Agent, Pro, Copilot, Proactive Support Plus. Paid plans include Essential at $29/seat/mo, Advanced at $85/seat/mo, Expert at $132/seat/mo. The Advanced plan is growing support teams with automation needs.

Compared to other digital adoption platforms software, Intercom Product Tours is positioned at the mid-market price point.

  • 16 documented hidden costs beyond list price
  • Contracts auto-renew — before the renewal date to avoid being charged for the next renewal period
  • G2 rating: 4.5 out of 5 from 3,887 reviews (as of Jul 2026)
Last verified: | Sources: 2 pricing pages and reviews

How much does Intercom Product Tours cost?

Intercom Product Tours pricing ranges from $0.99 to $132/seat/mo across 7 plans. Plans include Essential at $29/seat/mo, Advanced at $85/seat/mo, Expert at $132/seat/mo, Fin AI Agent at $0.99/seat/mo, Pro at $99/seat/mo, Copilot at $29/seat/mo, Proactive Support Plus at $99/seat/mo.

Intercom Product Tours Pricing Overview

Intercom Product Tours has 7 pricing plans ranging from $0.99 to $132/seat/mo. The Essential plan costs $29/seat/mo, best for individuals, startups, and small businesses. The Advanced plan costs $85/seat/mo, best for growing support teams with automation needs. The Expert plan costs $132/seat/mo, best for large support teams needing sso, hipaa, and multibrand. The Fin AI Agent plan costs $0.99/seat/mo, best for standalone ai agent for existing helpdesks. The Pro plan costs $99/seat/mo, best for advanced ai performance monitoring and operator agent. The Copilot plan costs $29/seat/mo, best for ai assistant in agent inbox. The Proactive Support Plus plan costs $99/seat/mo, best for product tours, checklists, surveys, and outbound campaigns.

Intercom Product Tours contracts auto-renew.

There are at least 16 documented hidden costs beyond Intercom Product Tours's list price, including implementation, training, and add-on fees.

This pricing was last verified in September 5, 2026 from 2 independent sources.

See Intercom Product Tours Plans

Intercom Product Tours offers several pricing tiers for its features. The available plans include Essential, Advanced, and Expert, with monthly pricing per seat.

Additional features like Pro AI features, Copilot, and Proactive Support Plus are also available with separate monthly pricing.

How Intercom Product Tours Pricing Compares

Compare Intercom Product Tours pricing against top alternatives in Digital Adoption Platforms.

Appcues $249-$879/month View pricing → Chameleon $0-$1250/month View pricing → Userpilot $299-$299/month View pricing →

Compare Intercom Product Tours vs Alternatives

Before committing to Intercom Product Tours, compare pricing with these 3 alternatives in the same category.

VSAppcues
From $249/month

Small teams shipping their first in-app experiences

Compare pricing
VSChameleon
Free

Teams exploring interactive demos

Compare pricing
VSUserpilot
From $299/month

Small teams starting their product growth journey

Compare pricing

All Intercom Product Tours alternatives & migration guides

What Companies Actually Pay for Intercom Product Tours

Review scores
Trustpilot 2.3out of 5 (10)
G2 4.5out of 5 (3,887)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
high and often unscalable pricing structureLimited customization options and insufficient onboarding featuresFunctionality limitations and reliability issuesLack of comprehensiveness

How Intercom Product Tours Pricing Compares

Software Starting Price Top Price
Intercom Product Tours $0.99/seat/mo $132/seat/mo
Appcues $249/month $879/month
Chameleon $279/month $1750/month
Userpilot $299/month $849/month
WalkMe $10000/month $405000/month
Whatfix $59/month $59/month

Browse all Digital Adoption Platforms pricing →

16 Intercom Product Tours Hidden Costs Beyond the List Price

Beyond the listed price, Intercom Product Tours has at least 16 documented hidden costs that can significantly increase total cost of ownership.

Watch for 16 hidden costs
  • Base Platform Subscription $186/month
    high 1 source
    industry "This means the minimum cost for Intercom with Product Tours can be around $186/month ($87/month for 3 Essential seats + $99/month for Proactive Support Plus)"
  • Message Overage Charges $145
    medium 1 source
    industry "For example, sending a product tour to 3,000 users could cost the $99 base fee plus approximately $145 in message fees, totaling $244"
  • Limited Customization
    medium 1 source
    industry "Limited Functionality and Customization: Intercom Product Tours offer limited UI elements and customization options, often restricted to linear flows and one template"
  • Basic Analytics
    medium 1 source
    industry "Lack of Robust Analytics: Intercom's product tour analytics are described as basic, potentially requiring integration with separate, more robust product analytics tools like Mixpanel or Amplitude, incurring further costs"
  • Lengthy Deployments
    medium 1 source
    industry "General DAP Hidden Costs: Beyond Intercom-specifics, Digital Adoption Platforms (DAPs) in general can have hidden costs such as lengthy deployments, heavy maintenance, unclear ROI, technical overhead, constant content upkeep, low user adoption, an..."
  • Heavy Maintenance
    medium 1 source
    industry "General DAP Hidden Costs: Beyond Intercom-specifics, Digital Adoption Platforms (DAPs) in general can have hidden costs such as lengthy deployments, heavy maintenance, unclear ROI, technical overhead, constant content upkeep, low user adoption, an..."
  • Technical Overhead
    medium 1 source
    industry "General DAP Hidden Costs: Beyond Intercom-specifics, Digital Adoption Platforms (DAPs) in general can have hidden costs such as lengthy deployments, heavy maintenance, unclear ROI, technical overhead, constant content upkeep, low user adoption, an..."
  • Content Upkeep
    medium 1 source
    industry "General DAP Hidden Costs: Beyond Intercom-specifics, Digital Adoption Platforms (DAPs) in general can have hidden costs such as lengthy deployments, heavy maintenance, unclear ROI, technical overhead, constant content upkeep, low user adoption, an..."
  • Multi-Application Management Complexity
    medium 1 source
    industry "General DAP Hidden Costs: Beyond Intercom-specifics, Digital Adoption Platforms (DAPs) in general can have hidden costs such as lengthy deployments, heavy maintenance, unclear ROI, technical overhead, constant content upkeep, low user adoption, an..."
  • Change Management
    high 1 source
    industry "Change management is also a significant, often overlooked, cost, as DAPs support change but don't replace the strategy needed to deliver it"
  • Base Plan Requirement $29 to $132 per seat per month annually
    high 1 source
    industry "As of April 2026, the base plans range from $29 to $132 per seat per month when billed annually, or $39 to $139 per seat per month for monthly billing"
  • Product Tours Add-on Fee $99 per month
    medium 1 source
    industry "Product Tours Add-on Fee: The Product Tours feature is part of the "Proactive Support Plus" add-on, which costs an additional $99 per month"
  • Fin AI Agent Resolution Fees $0.99 per successful outcome
    critical 1 source
    industry "For high-volume support teams, these AI fees can significantly increase the monthly bill, potentially exceeding seat costs"
  • Professional Services/Onboarding $5,000–$20,000+ annually
    high 1 source
    industry "Professional Services/Onboarding: Organizations requiring implementation assistance can purchase "Premier Onboarding" or "Premier Support" services, which are priced separately and can substantially increase the total cost, especially for larger d..."
  • Other Usage-Based Channels
    medium 1 source
    industry "Other Usage-Based Channels: Intercom also charges separately for other communication channels like SMS, WhatsApp, email campaigns, and phone support, with rates varying by region and volume"
  • Seat Expansion Fees
    low 1 source
    industry "Seat Expansion Fees: Adding seats mid-contract can trigger prorated charges"
Tip

Ask your Intercom Product Tours sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
industry Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 17 source citations total.

Intercom Product Tours Contract Terms

Intercom Product Tours contracts auto-renew. Changes require before the renewal date to avoid being charged for the next renewal period. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice before the renewal date to avoid being charged for the next renewal period
Based on 1 verified source

Intercom Product Tours Price History

Pricing changes CostBench has tracked for Intercom Product Tours, verified across 2 snapshots going back to 2026Q3.

  1. Intercom Product Tours tier renamed

    "Pro AI features" renamed to "Pro"

Price stable over 0.1 years

View Intercom Product Tours's full price history →

Intercom Product Tours Pricing FAQ

01 What is the cheapest plan for Intercom Product Tours?

The Essential plan is the cheapest at $29.0 per seat/mo.

02 Does Intercom Product Tours offer annual discounts?

Annual pricing is not available for the Essential, Advanced, or Expert plans.

03 What are the pricing details for AI features?

Pro AI features are priced at $99.0 per month. Copilot is $29.0 per agent/mo. Fin AI Agent has custom pricing.

Is this pricing incorrect? — we'll verify and update it.