Quick Answer
Last verified:

Totango pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Totango offers 4 pricing tiers: Starter, Growth, Enterprise, Premier. Standard paid plans include Starter at $249/per month, Growth at $1099/per month. The Growth plan is growing cs teams managing a moderate-sized customer base with more advanced automation needs.

Compared to other customer success software, Totango is positioned at the budget-friendly price point.

Last verified: January 2026 | Sources: 6 pricing pages and reviews
Totango is a composable customer success platform designed to help businesses drive retention, expansion, and customer lifetime value through intelligent automation and data-driven insights. The platform combines customer experience management, health scoring, and team collaboration tools to enable CS teams to scale their operations efficiently. With flexible pricing based on customer accounts rather than seats, Totango allows unlimited team members to access customer data, fostering cross-functional collaboration across sales, support, and success teams.

All Totango Plans & Pricing

Plan Monthly Annual Best For
Starter practitionerSeats: 2customerAccounts: 500 $249 /per month $2988 /per month Small customer success teams just getting started with dedicated CS software
Growth practitionerSeats: 10customerAccounts: 2,500 $1099 /per month $13188 /per month Growing CS teams managing a moderate-sized customer base with more advanced automation needs
Enterprise practitionerSeats: 10+customerAccounts: 2,000+ Contact Contact Enterprise organizations requiring dedicated support, advanced security features, and extensive customization
Premier practitionerSeats: 20viewerSeats: 3 Contact Contact Large enterprises with complex CS operations requiring maximum flexibility, unlimited teams, and premium engineering support
View all features by plan

Starter

  • 2 practitioner seats
  • 500 customer accounts
  • Basic health scoring
  • Success plans
  • Email campaigns
  • Standard integrations
  • Team collaboration
  • Basic reporting

Growth

  • 10 practitioner seats
  • 2,500 customer accounts
  • Advanced health scoring
  • Automation workflows
  • Campaign management
  • Custom reporting
  • API access
  • Priority support
  • Multiple integrations

Enterprise

  • 10 practitioner seats
  • 2,000+ customer accounts
  • 5+ teams
  • Enterprise CSM included
  • Advanced automation
  • Custom integrations
  • SSO and advanced security
  • Dedicated account team
  • Premium support

Premier

  • 20 practitioner seats
  • 3 viewer seats
  • 10,000 customer accounts
  • Unlimited teams
  • 1 development instance
  • Dedicated account team
  • Premium CS+ with engineering support
  • Professional services included
  • Custom SLAs
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Hidden Costs to Budget For

Watch for 6 hidden costs
  • Additional practitioner seats beyond plan limits
  • Contributor seats for sales and marketing teams
  • Viewer seats for leadership access
  • Professional services for implementation
  • Premium CS+ engineering support for Enterprise plans
  • Training and onboarding programs
Tip

Ask your Totango sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Totango cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Totango have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Totango?

Key features include the items listed in the pricing tiers above.

04 Is Totango worth the price?

Value depends on your specific needs and use case. Compare features across plans.