Quick Answer
Last verified:

Gainsight pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Gainsight offers 2 pricing tiers: Essentials, Enterprise. Standard paid plans include Essentials at $150/per user/month. The Enterprise plan is enterprise organizations looking to unleash the full power of customer success with advanced features, automation, and dedicated support.

Compared to other customer success software, Gainsight is positioned at the budget-friendly price point.

Last verified: January 2026 | Sources: 8 pricing pages and reviews
Gainsight is the leading enterprise customer success platform that helps businesses reduce churn, increase product adoption, and drive expansion revenue through data-driven insights and automated workflows. The platform unifies customer data across all touchpoints to provide a 360-degree view of customer health, enabling CS teams to proactively identify at-risk accounts and expansion opportunities. With powerful features like multidimensional health scoring, success planning, and journey orchestration, Gainsight empowers organizations to scale their customer success operations while maintaining personalized engagement.

All Gainsight Plans & Pricing

Plan Monthly Annual Best For
Essentials users: Growing teamscustomerRecords: Limited records $150 /per user/month $1800 /per user/month Growing businesses and CS teams looking to start with foundational customer success capabilities
Enterprise users: UnlimitedcustomerRecords: Unlimited Contact Contact Enterprise organizations looking to unleash the full power of customer success with advanced features, automation, and dedicated support
View all features by plan

Essentials

  • Customer health scoring
  • Success planning
  • Email campaigns
  • Basic reporting and dashboards
  • Salesforce integration
  • Task management
  • Customer timeline
  • Limited user seats

Enterprise

  • Everything in Essentials
  • Advanced health scoring models
  • Journey orchestration
  • Customer communities
  • Advanced analytics and AI insights
  • Custom integrations
  • Dedicated CSM
  • Premium support
  • Multiple product lines support
  • API access
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Hidden Costs to Budget For

Watch for 5 hidden costs
  • Implementation costs range from $10,000 to $50,000+ depending on company size
  • Professional services for custom integrations and workflows
  • Additional fees for premium support packages
  • Training programs for team onboarding
  • Data migration services if switching from another platform
Tip

Ask your Gainsight sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Gainsight cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Gainsight have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Gainsight?

Key features include the items listed in the pricing tiers above.

04 Is Gainsight worth the price?

Value depends on your specific needs and use case. Compare features across plans.