Quick Answer
Last verified:

Catalyst pricing varies by team size and features, ranging from $0 to $0 per user/month in 2026. Your actual cost depends on the tier you choose, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
  • Billing: Monthly and annual (save 15-20%)
  • Hidden costs: Add ~35% for implementation, support, and training

Catalyst offers 3 pricing tiers: Starter, Growth, Enterprise. The Growth plan is mid-market companies with established cs functions needing advanced automation and custom workflows.

Compared to other customer success software, Catalyst is positioned at the budget-friendly price point.

Last verified: February 2026 | Sources: 2 pricing pages and reviews
Catalyst is an intuitive customer success platform that unifies customer data from multiple sources to provide a single source of truth for CS, sales, and support teams. Designed with a focus on simplicity and collaboration, Catalyst enables teams to break down silos and work together around shared customer goals. The platform's account-based pricing model allows unlimited users, making it easy to involve everyone from CSMs to executives in customer success efforts without worrying about per-seat costs.

All Catalyst Plans & Pricing

Plan Monthly Annual Best For
Starter users: Unlimitedaccounts: 500 Contact Contact Growing B2B SaaS companies with multiple data sources looking to start with a collaborative CS platform
Growth users: Unlimitedaccounts: 2,000 Contact Contact Mid-market companies with established CS functions needing advanced automation and custom workflows
Enterprise users: Unlimitedaccounts: Unlimited Contact Contact Enterprise B2B SaaS businesses requiring unlimited scale, advanced security, and dedicated support teams
View all features by plan

Starter

  • Unlimited users
  • Up to 500 customer accounts
  • Unified customer view
  • Health scoring
  • Task management
  • Email integration
  • Basic reporting
  • Standard integrations
  • Implementation included
  • Support included

Growth

  • Unlimited users
  • Up to 2,000 customer accounts
  • Everything in Starter
  • Advanced automation
  • Custom playbooks
  • Advanced reporting and dashboards
  • API access
  • Custom integrations
  • CSM included
  • Priority support

Enterprise

  • Unlimited users
  • Unlimited customer accounts
  • Everything in Growth
  • Enterprise security (SSO, SAML)
  • Advanced API access
  • Custom data models
  • Dedicated account team
  • Premium support with SLA
  • Custom onboarding
  • Professional services included
  • Multi-instance support
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Hidden Costs to Budget For

Watch for 5 hidden costs
  • Additional customer accounts beyond plan limits
  • Advanced professional services for complex implementations
  • Premium integrations with enterprise tools
  • Custom feature development
  • Extended training programs for large teams
Tip

Ask your Catalyst sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Frequently Asked Questions

01 How much does Catalyst cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Catalyst have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Catalyst?

Key features include the items listed in the pricing tiers above.

04 Is Catalyst worth the price?

Value depends on your specific needs and use case. Compare features across plans.