SugarCRM costs $19 to $160 per user/month as of February 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
SugarCRM offers 5 pricing tiers: Essentials, Standard, Advanced, Enterprise, Enterprise+. Paid plans include Essentials at $19/undefined, Standard at $79/undefined, Advanced at $115/undefined. The Standard plan is growing sales teams (10 user minimum).
Compared to other crm software, SugarCRM is positioned at the mid-market price point.
- 11 documented hidden costs beyond list price
All SugarCRM Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Essentials | $19 / | $19 /year | Small teams getting started with CRM |
| Standard | $79 / | $79 /year | Growing sales teams (10 user minimum) |
| Advanced | $115 / | $115 /year | Mid-size organizations (10 user minimum) |
| Enterprise | $115 / | $115 /year | Organizations requiring on-premises deployment |
| Enterprise+ | $160 / | $160 /year | Large enterprises with complex requirements |
View all features by plan
Essentials
- Basic CRM functionality
- Contact management
- Pipeline management
Standard
- All Essentials features
- Advanced reporting
- Workflow automation
Advanced
- All Standard features
- Advanced analytics
- Enhanced customization
Enterprise
- On-premises deployment
- Full customization
- Advanced security
Enterprise+
- All Enterprise features
- Premium support
- Enhanced integrations
SugarCRM Year 1 Total Cost by Company Size
Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.
A startup with a 5-person sales team using the Essentials plan for basic lead and opportunity tracking.
A mid-sized company with 15 sales reps using the Standard plan for comprehensive CRM with pipeline management and reporting.
A growing business with 25 users leveraging the Advanced plan's AI features, email integration, and case management.
A large sales organization with 50 users on the Premier plan, utilizing LinkedIn connector, geo mapping, and enhanced forecasting.
A company using both Sugar Sell Advanced (20 users) and Sugar Market for complete sales and marketing automation.
How SugarCRM Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| SugarCRM | $19/user/month | $160/user/month |
| Close | $9/user/month | $139/user/month |
| Copper | $9/user/month | $134/user/month |
| Freshsales | $0/user/month | $69/user/month |
| HubSpot CRM | $0/user/month | $150/user/month |
| Insightly CRM | $29/user/month | $99/user/month |
11 SugarCRM Hidden Costs Beyond the List Price
Beyond the listed price, SugarCRM has at least 11 documented hidden costs that can significantly increase total cost of ownership.
- Implementation fees typically equal to annual subscription cost (industry standard $1 implementation per $1 subscription)
- Initial setup and configuration costs starting around $5,000+
- Data migration and cleanup services
- Advanced customization and integration work
- Additional data storage beyond 60GB + 1GB per user
- Training programs and sessions (optional)
- Sugar Market (marketing automation) requires separate purchase at $1,000/month
- Sugar Serve (customer service module) at $80/user/month is separate
- Managed services add-ons: Advisor ($375/month), Partnership ($625/month), or Strategic ($1,210/month)
- Optional LinkedIn Sales Navigator plugin
- Third-party integration costs for specific tools
Ask your SugarCRM sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.
SugarCRM Pricing FAQ
01 What is the minimum number of users required for SugarCRM?
SugarCRM requires a 15-user minimum for the Standard, Advanced, and Premier plans. The Essentials plan at $19/user/month does not appear to have a stated minimum requirement, making it suitable for very small teams.
02 Does SugarCRM require annual billing?
Yes, all SugarCRM pricing tiers require annual billing. Monthly billing options are not available on the standard pricing plans.
03 What is included in the base SugarCRM subscription?
Your SugarCRM subscription includes product enhancements and upgrades four times per year, database backups, mobile access, two sandbox environments, 60GB of data storage plus 1GB per user, Microsoft Outlook plugin, API access (no usage charges), and reporting and customization capabilities.
04 How much does SugarCRM implementation cost?
Implementation costs typically follow the industry standard of $1 spent on implementation for each $1 in annual subscription costs. For example, a 20-user Advanced plan ($20,400 annually) would typically require around $20,000+ for implementation. Basic setup and configuration usually starts around $5,000+.
05 Is there a free trial for SugarCRM?
Yes, SugarCRM offers a free trial for their Sugar Sell plans. Contact their sales team to request access to the trial.
06 What is the difference between Sugar Sell, Sugar Market, and Sugar Serve?
Sugar Sell is the sales automation CRM ($19-$135/user/month). Sugar Market is marketing automation starting at $1,000/month for 10,000 contacts. Sugar Serve is customer service software at $80/user/month. These are separate products that must be purchased independently.
07 Does SugarCRM charge for API usage?
No, unlike many competitors, SugarCRM does not charge for API usage. API access is included in all subscription plans.
08 How does SugarCRM pricing compare to Salesforce?
SugarCRM positions itself as a more cost-effective alternative to Salesforce, with users reporting up to 32% lower total cost of ownership while maintaining similar functionality. SugarCRM's Advanced plan at $85/user/month competes with Salesforce's more expensive tiers.
09 Can I add more data storage to my SugarCRM account?
Yes, additional data storage beyond the included 60GB + 1GB per user can be purchased, though pricing for extra storage is available through custom quotes from the sales team.
10 What support is included with each SugarCRM plan?
Essentials and Standard plans include basic support. Advanced plans include standard support with better response times. Premier plans include enhanced support with priority assistance and faster resolution times.