Quick Answer
Last verified:
High confidence

HeyGen costs Free to $4.3K per month as of November 2026, with 6 plans available including a free tier. Plans: Free (free), Creator at $29/month, Pro at $49/month, Business at $149/month, and Pro (100,000 credits tier) at $4.3K/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

HeyGen offers 6 pricing tiers: Free, Creator, Pro, Business, Pro (100,000 credits tier), Enterprise. A free plan is available. Paid plans include Creator at $29/month, Pro at $49/month, Business at $149/month. The Creator plan is individual creators and marketers.

Last verified: | Sources: 3 pricing pages and reviews
Know Before You Buy — Try HeyGen Free

HeyGen lists $0-$4300/month, but hidden costs like implementation and support add to the total as of November 2026. Key hidden costs: credits expire after a short rollover window, avatar removal forces full video recreation, avatar voice changes require recreating entire video series. Verified from 3 sources by CostBench.

Hidden Costs Breakdown

1

Credits Expire After a Short Rollover Window

medium overage

HeyGen's monthly credits roll over for only one extra month on monthly billing (until renewal on annual billing), and any remaining credits are lost when a subscription is cancelled. Users who don't use their allocation within that window lose the remaining value.

reddit · 2024-04-23

The primary drawback we noted was its credit system, particularly the issue of credits expiring at the start of each billing cycle.

2

Avatar Removal Forces Full Video Recreation

high support

HeyGen has removed avatars from the platform without adequate notice, forcing users who built video libraries around those avatars to recreate all affected content. This is especially costly for e-learning and training video libraries where consistency across dozens of videos is critical.

reddit · 2025-04-17

First they removed an avatar. If i now want to go back and update my elearning, i cant. And that should be the big benefit, that you can quickly can make changes without recording a real person.

3

Avatar Voice Changes Require Recreating Entire Video Series

high support

HeyGen has changed the voices assigned to existing avatars without advance warning, breaking audio consistency for users with multi-video projects. At least one user documented having to remake 42 videos as a direct result of an undisclosed voice change.

reddit · 2025-04-17

Second they changed the voice of an avatar. Same problem here. Had to redo all 42 videos cause of that.

4

High Per-Minute Video Cost for Bulk Production

medium overage

HeyGen's credit system has been described as starting at approximately $1 per minute of video. For users needing high video volume, this can become expensive quickly and may require purchasing additional credits beyond the monthly plan allowance.

reddit · 2024-12-30

Pricing starts at approximately $1 per minute of video, with various subscription plans available, such as the Creator plan for $29 per month allowing for videos up to 5 minutes long.

5

Refund Refusal After Plan Misunderstanding

medium support

Users have reported purchasing the wrong plan tier based on unclear feature descriptions and being denied refunds. HeyGen support placed responsibility on the customer for not reading plan details, even when the description was disputed as misleading. At least one case escalated to a BBB complaint.

reddit · 2025-04-12

Alright they contacted me saying "Hi there, Thanks for your patience and sorry for the inconvenience. It looks like you purchased the creator plan for $29 instead of the team plan that is $78." which obviously doesn't make any sense. We asked for a refund and they refused. We have contacted BBB

Reported Apr 2025; current Creator price is $29/mo (verified Nov 5, 2026).

Frequently Asked Questions

01 What hidden costs should I budget for with HeyGen?

Beyond the license fee, budget for: Credits Expire After a Short Rollover Window (5-15% of license costs); Avatar Removal Forces Full Video Recreation (10-30% of license costs); Avatar Voice Changes Require Recreating Entire Video Series (10-25% of license costs); High Per-Minute Video Cost for Bulk Production (Varies with video volume; heavy users may need credits beyond their plan allowance.); Refund Refusal After Plan Misunderstanding ($29-$99). Exact totals depend on your deployment size and negotiated terms.

02 Does HeyGen charge for implementation?

Implementation costs for HeyGen vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does HeyGen support cost?

HeyGen has removed avatars from the platform without adequate notice, forcing users who built video libraries around those avatars to recreate all affected content. This is especially costly for e-learning and training video libraries where consistency across dozens of videos is critical. Estimated impact: 10-30% of license costs.

04 Are there overage or storage costs with HeyGen?

HeyGen's monthly credits roll over for only one extra month on monthly billing (until renewal on annual billing), and any remaining credits are lost when a subscription is cancelled. Users who don't use their allocation within that window lose the remaining value. Estimated impact: 5-15% of license costs.

05 What add-ons cost extra with HeyGen?

Add-on pricing for HeyGen varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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