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Zoho Desk AI (Zia) costs Free to $40 per user/month as of November 2026, with 5 plans available including a free tier. Plans: Express at $7/user/month (billed annually), Standard at $14/user/month (billed annually), Professional at $23/user/month (billed annually), Enterprise at $40/user/month (billed annually), and Free Edition (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Zoho Desk AI (Zia) offers 5 pricing tiers: Express, Standard, Professional, Enterprise, Free Edition. A free plan is available. Paid plans include Express at $7/user/month (billed annually), Standard at $14/user/month (billed annually), Professional at $23/user/month (billed annually).

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Try Zoho Desk AI (Zia) Free

Zoho Desk AI (Zia) lists $0-$40/user/month, but hidden costs like implementation and support add to the total as of November 2026. Key hidden costs: data migration, workflow adjustments, and agent training, telephony integration, light agents. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Data Migration, Workflow Adjustments, and Agent Training

medium implementation

One-time costs for data migration, workflow adjustments, and agent training apply when migrating from another helpdesk, covering internal time and resources for onboarding and staff training.

Grounded summary

Zoho offers free migration support, but this does not cover the internal time and resources required for onboarding and training staff.

2

Telephony Integration

medium addon

Native telephony is not included in Zoho Desk plans and requires the separate product Zoho Voice, incurring additional costs.

Grounded summary

These plans typically include 1,000 free inbound and 250 outbound minutes per license per month, with additional call charges and number rental fees applying thereafter.

3

Light Agents

low addon
Grounded summary

The Enterprise plan, however, includes 50 free light agent licenses.

Now You Know the Real Cost — Try Zoho Desk AI (Zia) Free

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