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ExpressCustomStandardCustomProfessionalCustom
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All Zoho Desk AI (Zia) Plans & Pricing

Plan Monthly Annual Best For
Express Custom Not specified
Standard Custom Not specified
Professional Custom Not specified
Enterprise Custom Not specified
Free Edition Not specified
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Express

Standard

Professional

Enterprise

Free Edition

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Quick Answer
Last verified:
High confidence

Zoho Desk AI (Zia) costs Free to $40 per user/month as of August 2026, with 5 plans available including a free tier. Plan: Free Edition (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Zoho Desk AI (Zia) offers 5 pricing tiers: Express, Standard, Professional, Enterprise, Free Edition.

Compared to other ai customer support software, Zoho Desk AI (Zia) is positioned at the budget-friendly price point.

  • 3 documented hidden costs beyond list price
  • G2 rating: 4 out of 5 from 27 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Zoho Desk AI (Zia) cost?

Zoho Desk AI (Zia) offers a free plan with 4 paid tiers from $Infinity to $40/user/month. Plans include Express (custom pricing), Standard (custom pricing), Professional (custom pricing), Enterprise (custom pricing), Free Edition (free).

Zoho Desk AI (Zia) Pricing Overview

Zoho Desk AI (Zia) has 5 pricing plans, including a free tier. Paid plans range from $0 to $40/user/month. The Express plan requires contacting sales for a custom quote. The Standard plan requires contacting sales for a custom quote. The Professional plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote. The Free Edition plan is free.

There are at least 3 documented hidden costs beyond Zoho Desk AI (Zia)'s list price, including implementation, training, and add-on fees.

This pricing was last verified in June 13, 2026 from 1 independent source.

Try Zoho Desk AI (Zia) Free

Zoho Desk AI (Zia) offers multiple pricing tiers to suit different needs. The Free Edition is available at no cost. Paid plans are priced per user per month when billed annually.

How Zoho Desk AI (Zia) Pricing Compares

Compare Zoho Desk AI (Zia) pricing against top alternatives in AI Customer Support.

Ada Usage-based View pricing → Forethought $0-$150000/per year View pricing → Freshdesk Freddy AI $0-$89/agent/month View pricing →

Compare Zoho Desk AI (Zia) vs Alternatives

Before committing to Zoho Desk AI (Zia), compare pricing with these 3 alternatives in the same category.

VSAda
Custom

Companies handling up to 25,000 conversations per month

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VSForethought
Free

Small to medium support teams starting with AI automation and basic workflow needs

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VSFreshdesk Freddy AI
Free

Small teams with 1-2 agents trying Freshdesk for 6 months

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All Zoho Desk AI (Zia) alternatives & migration guides

What Companies Actually Pay for Zoho Desk AI (Zia)

Review scores
G2 4out of 5 (27)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Steep Learning Curve and Complex InterfaceLimited Customization and ComplexityAI Limitations and AccuracyPerformance Lag

How Zoho Desk AI (Zia) Pricing Compares

Software Starting Price Top Price
Zoho Desk AI (Zia) Free $40/user/month
Ada Custom Custom
Forethought Free $150000/per year
Freshdesk Freddy AI Free $89/agent/month
Intercom Fin $0.99/per resolution $0.99/per resolution
Kustomer $89/user/month or per conversation $179/user/month or per conversation

Browse all AI Customer Support pricing →

3 Zoho Desk AI (Zia) Hidden Costs Beyond the List Price

Beyond the listed price, Zoho Desk AI (Zia) has at least 3 documented hidden costs that can significantly increase total cost of ownership.

Watch for 3 hidden costs
  • Data Migration, Workflow Adjustments, and Agent Training
    medium 1 source
    industry "Zoho offers free migration support, but this does not cover the internal time and resources required for onboarding and training staff."
  • Telephony Integration $34 per user per month (BASIC plan) or $49 per admin plus 10 telephony agents annually (Zoho-Friendly Standard plan)
    medium 1 source
    industry "These plans typically include 1,000 free inbound and 250 outbound minutes per license per month, with additional call charges and number rental fees applying thereafter."
  • Light Agents $6 per agent per month
    low 1 source
    industry "The Enterprise plan, however, includes 50 free light agent licenses."
Tip

Ask your Zoho Desk AI (Zia) sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
industry G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 4 source citations total.

How to Negotiate Zoho Desk AI (Zia) Pricing

Zoho Desk AI (Zia) contracts are negotiable. These 1 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 1 tactics
Preparation and Collaborative Approach medium success

General negotiation advice from Zoho emphasizes preparation and a collaborative approach.

industry analysis
High success Medium Low / difficult

Full negotiation guide →

Zoho Desk AI (Zia) Pricing FAQ

01 What is the cheapest paid plan?

The Express plan is the cheapest paid plan, costing $7.00 per user per month when billed annually.

02 Are there any free options available?

Yes, Zoho Desk AI (Zia) offers a Free Edition.

03 What are the annual pricing options?

Annual billing is available for Express at $7.00 per user per month, Standard at $14.00 per user per month, Professional at $23.00 per user per month, and Enterprise at $40.00 per user per month.

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