Tidio Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Tidio costs Free to $749 per conversation-based as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Yes, Tidio offers a forever free plan as of May 2026. The free tier includes 5 features with limits on usage. Paid plans start at $29/user/month (Starter). Pricing verified from 14 sources by CostBench.
Tidio's free plan is available indefinitely with no time limit.
What's Included in the Free Plan
- 50 billable conversations/month
- 50 Lyro AI Agent conversations (one-off, lifetime)
- 100 Flows visitors reached
- Live chat & Ticketing
- Live visitors list
What's NOT Included (Paid Only)
- 100 billable conversations/month
- 50 Lyro AI Agent conversations (one-off)
- Operating hours
- Basic analytics
- 7-day free trial
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like 100 billable conversations/month or 50 Lyro AI Agent conversations (one-off)
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Tidio branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Starter Plan Comparison
| Free $0 | Starter $29/user/month | |
|---|---|---|
| Features | 5 included | 7+ included |
| Support | Community/Email | Priority Support |
| Branding | Tidio branding | Your branding |
| Best For | Small businesses getting started | Small businesses moving past free tier |
Frequently Asked Questions
01 Is Tidio free?
Yes, Tidio offers a forever free plan with 5 core features included. However, there are limits on users and features that may require upgrading.
02 What's included in Tidio's free plan?
Tidio's free plan includes: 50 billable conversations/month, 50 Lyro AI Agent conversations (one-off, lifetime), 100 Flows visitors reached, Live chat & Ticketing, Live visitors list. Key limits include basic usage caps.
03 What's NOT included in Tidio's free plan?
The free plan excludes: 100 billable conversations/month, 50 Lyro AI Agent conversations (one-off), Operating hours, Basic analytics, 7-day free trial. You'll also have Tidio branding and limited support options.
04 When should I upgrade from Tidio's free plan?
Consider upgrading when: you hit user or storage limits, need features like 100 billable conversations/month or 50 Lyro AI Agent conversations (one-off), require premium support, or want to remove branding. The cheapest paid plan starts at $29/user/month.
05 Is Tidio's free plan really free forever?
Yes, Tidio's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.