Zendesk vs LiveChat
Help Desk/Support pricing comparison · 2026
Zendesk pricing ranges from $19–$169/agent/month, while LiveChat ranges from $20–$89/agent/month. LiveChat is typically 31% more affordable, though your actual cost depends on tier and team size.
VS
Zendesk and LiveChat both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zendesk | LiveChat |
|---|---|---|
| Support Team | $19 /agent/month | $20 /agent/month |
| Suite Team | $55 /agent/month | $41 /agent/month |
| Suite Professional | $115 /agent/month | $59 /agent/month |
| Suite Enterprise | $169 /agent/month | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Zendesk
4 scenarios$6,300 Year 1 ($3,300 licenses + $2,000 onboarding + $1,000 integrations)
Small Team (5 agents, Suite Team)
$54,500 Year 1 ($34,500 licenses + $15,000 implementation + $5,000 training)
Mid-Market Team (25 agents, Suite Professional)
$229,560 Year 1 ($162,240 licenses + $33,600 AI add-on + $25,000 implementation + $8,720 premium support)
Enterprise Deployment (80 agents, Suite Enterprise)
LiveChat
4 scenarios$20/month
Starter Setup
$41/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Zendesk
- Median annual cost
- $47,772
- Average negotiated discount
- 15%
- Based on
- 1035 deals
LiveChat
- Median annual cost
- $400
- Based on
- 31 deals
Contract Terms
| Term | Zendesk | LiveChat |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | 30 days before renewal | — |
| Minimum commitment | 1 year typical | — |
| Price escalation | 5-9% annual uplift standard, with increases up to 15% reported. July 2023 pricing increase instituted, Zendesk stated current customers wouldn't see more than 7% increase for that year. | Recent pricing changes have impacted existing customers |
| Can downgrade | No | — |